Framework for e-service management
First Claim
1. A system for managing an e-service based on both the knowledge about the business process model of said e-service and the knowledge about the business infrastructure that supports said e-service, said system comprising:
- a dispatcher for routing performance status information relevant to the business infrastructure;
at least one local service management system for ensuring the service quality of different local infrastructure of said business infrastructure, generating and routing performance status information relevant to said local infrastructure to said dispatcher; and
a global e-service management system for ensuring the service quality of said e-service by managing the business infrastructure based on the business process model of said e-service and the performance status information routed through said dispatcher to a global data repository.
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Abstract
An eService management framework is described that ensures quality of eService based on both the knowledge about the business process model of an e-service and the knowledge about the infrastructure that supports the e-service. In this framework, multiple local service management systems are deployed, each of which manages a part of the infrastructure to ensure the performance of a local system and then reports corresponding performance status of each local system to a dispatcher. Based on the performance status information routed through the dispatcher stored in the global data repository by the local service management systems, a global eService management ensures the quality of the eService by managing the infrastructure based on the business process model of the eService.
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Citations
39 Claims
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1. A system for managing an e-service based on both the knowledge about the business process model of said e-service and the knowledge about the business infrastructure that supports said e-service, said system comprising:
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a dispatcher for routing performance status information relevant to the business infrastructure;
at least one local service management system for ensuring the service quality of different local infrastructure of said business infrastructure, generating and routing performance status information relevant to said local infrastructure to said dispatcher; and
a global e-service management system for ensuring the service quality of said e-service by managing the business infrastructure based on the business process model of said e-service and the performance status information routed through said dispatcher to a global data repository. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A method for managing an e-service based on both the knowledge about the business process model of said e-service and the knowledge about the business infrastructure that supports said e-service, said method comprising:
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generating performance status information related to different local infrastructure of said business infrastructure by at least one local service management system that ensures service quality of said different local infrastructure based on the business process model and the knowledge about the local infrastructure;
routing said performance status information to a dispatcher;
sending said performance status information by said dispatcher to a global data repository; and
managing said business infrastructure by a global e-service management system that ensures service quality of said e-service based on said performance status information and the business process model. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29)
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30. A computer-readable medium, encoded with a program for managing an e-service based on both the knowledge about the business process model of said e-service and the knowledge about the business infrastructure that supports said e-service, said program comprising:
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generating performance status information related to different local infrastructure of said business infrastructure by at least one local service management that ensures service quality of said different local infrastructure based on the business process model and the knowledge about the local infrastructure;
routing said performance status information to a dispatcher;
sending said performance status information by said dispatcher to a global data repository; and
managing said business infrastructure by a global e-service management that ensures service quality of said e-service based on said performance status information and the business process model. - View Dependent Claims (31, 32, 33, 34, 35, 36, 37, 38, 39)
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Specification