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Framework for e-service management

  • US 20030208575A1
  • Filed: 10/26/2001
  • Published: 11/06/2003
  • Est. Priority Date: 10/27/2000
  • Status: Abandoned Application
First Claim
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1. A system for managing an e-service based on both the knowledge about the business process model of said e-service and the knowledge about the business infrastructure that supports said e-service, said system comprising:

  • a dispatcher for routing performance status information relevant to the business infrastructure;

    at least one local service management system for ensuring the service quality of different local infrastructure of said business infrastructure, generating and routing performance status information relevant to said local infrastructure to said dispatcher; and

    a global e-service management system for ensuring the service quality of said e-service by managing the business infrastructure based on the business process model of said e-service and the performance status information routed through said dispatcher to a global data repository.

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