Automated tool set for improving operations inan ecommerce business

• US 20030212583A1
• Filed: 07/25/2001
• Published: 11/13/2003
• Est. Priority Date: 07/25/2001
• Status: Abandoned Application

• Current Assignee: Accenture Global Services GmbH (Accenture PLC)
• Original Assignee: Accenture Global Services GmbH (Accenture PLC)
• Inventors: Hamilton, Andrew, Perras, Francis A. Jr., Eberle, Christine A.
• Application Number:
  US09/916,132
• Publication Number:
  US 20030212583A1
• Time in Patent Office: Days
• US Class Current: 705/7
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/0637 Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 50/10 Services

Abstract

The present invention provides a system of automated data driven tools which are integrated to provide an orderly and efficient set of concrete, specific and useful plans to help companies attain organizational and operational excellence. A system is disclosed which includes a set of ePerformance metric development tools, a set of BestPeople tools for force planning and analysis, with a companion set of eLearning tools to provide strategic employee development assistance and a set of eJourney management tools to assist in self measurement, metric comparisons, and plans development. An exemplary preferred embodiment is described which teaches a new and unique workforce transformation system to illustrate a concrete specific implementation result.

Claims

1. A data processing apparatus configured to provide data analysis to assist a business entity in improving operations relative to specified business metrics, the apparatus comprising:

at least one database system containing operations data related to the business entity;

a first computer mechanism, electronically coupled to the at least one database system, the first computer mechanism containing a set of performance metric tools, for use in measuring specified business operations;

a second computer mechanism, electronically coupled to the at least one database system, containing a set of management tools configured to produce data to assist the business entity in self measurement, metric comparisons, and strategic plans development through the use of data contained in the at least one database system; and

the performance metric tools and the management tools are configured to be accessible by a web-based client computer whereby information pertaining to a specific business entity management project may be accessed from the web-based client computer.

2. The apparatus of claim 1 further comprising a third computer mechanism electronically coupled to the at least one database system, the third computer mechanism configured to contain a set of tools for workforce planning and analysis, with a companion set of learning tools to provide strategic employee development assistance recommendations, whereby the business entity is provided recommendations for optimizing its operations with respect to the specific business metrics.

3. The apparatus of claim 1 wherein the at least one database system contains data related to one or more data centers which contain respectively data pertaining to knowledge operations, planning operations, contribution functions, information functions, and lifestyle functions.

4. The apparatus of claim 3 wherein the data center pertaining to knowledge operations comprises one or more data functions for viewing, manipulating, graphing or downloading data pertaining to one or more of Program Management/Financial data, Capability Development Status data, Capability Deployment Status data, Business Benefits status data, or Project Open Issues data.

5. The apparatus of claim 4 wherein the Program Management/Financial data comprises work complete data budget and actual, and project dollars data, budget and actual.

6. A data processing apparatus configured to provide data analysis to assist a business entity in improving operations relative to specified business metrics, the apparatus comprising:

at least one database system containing operations data related to the business entity;

a first computer mechanism, electronically coupled to the at least one database system, the first computer mechanism containing a set of performance metric tools, for use in measuring specified business operations;

a second computer mechanism, electronically coupled to the at least one database system, containing a set of management tools configured to produce data to assist the business entity in self measurement, metric comparisons, and strategic plans;

the performance metric tools and the management tools are configured to be accessible by a web-based client computer whereby information pertaining to a specific business entity management project may be accessed from the web-based client computer; and

a third computer mechanism electronically coupled to the at least one database system, the third computer mechanism configured to contain a set of tools for workforce planning and analysis, with a companion set of learning tools to provide strategic employee development assistance recommendations, whereby the business entity is provided recommendations for optimizing its operations with respect to the specific business metrics.

7. A data processing apparatus configured to provide data analysis to assist a business entity in improving operations relative to specified business metrics, the apparatus comprising:

at least one database system containing operations data related to the business entity;

a first computer mechanism, electronically coupled to the at least one database system, the first computer mechanism containing a set of performance metric tools, for use in measuring specified business operations;

a second computer mechanism, electronically coupled to the at least one database system, containing a set of management tools configured to produce data to assist the business entity in self measurement, metric comparisons, and strategic plans;

the performance metric tools and the management tools are configured to be accessible by a webbased client computer whereby information pertaining to a specific business entity management project may be accessed from the web-based client computer; and

wherein the at least one database system contains data related to one or more data centers which contain respectively data pertaining to knowledge operations, planning operations, contribution functions, information functions, and lifestyle functions.

8. A computer implemented method to provide data analysis to assist a business entity in improving operations relative to specified business metrics, the method comprising the acts of.

providing at least one database system containing operations data related to the business entity;

providing a set of performance metric tools, for use in measuring specified business operations;

providing a set of management tools configured to produce data to assist the business entity in self measurement, metric comparisons, and strategic plans

development through the use of data contained in the at least one database system; and

providing a computer network interface from which the performance metric tools and the management tools can be accessed by a web-based client computer whereby information pertaining to a specific business entity management project may be accessed from the web-based client computer.

9. The computer implemented method of claim 8 further comprising an act of providing a set of tools for workforce planning and analysis, with a companion set of learning tools to provide strategic employee development assistance recommendations, whereby the business entity is provided recommendations for optimizing its operations with respect to the specific business metrics.

10. The computer implemented method of claim 8 wherein the at least one database system contains data related to one or more data centers which contain respectively data pertaining to knowledge operations, planning operations, contribution functions, information functions, and lifestyle functions.

11. The computer implemented method of claim 10 wherein a data center pertaining to knowledge operations comprises one or more data functions for viewing, manipulating, graphing or downloading data pertaining to one or more of Program Management/Financial data, Capability Development Status data, Capability Deployment Status data, Business Benefits status data, or Project Open Issues data.

12. The computer implemented method of claim 11 wherein the Program Management/Financial data comprises work complete data, budget and actual, and project dollars data, budget and actual.

13. A computer implemented method to provide data analysis to assist a business entity in improving operations relative to specified business metrics, the method comprising the acts of:

providing at least one database system containing operations data related to the business entity;

electronically coupling to the at least one database system, a set of performance metric tools, for use in measuring specified business operations;

electronically coupling to the at least one database system, a set of management tools configured to produce data to assist the business entity in self measurement, metric comparisons, and strategic plans;

configuring the performance metric tools and the management tools to be accessible by a web-based client computer whereby information pertaining to a specific business entity management project may be accessed from the web-based client computer; and

electronically coupling to the at least one database system, a set of tools for workforce planning and analysis, with a set of learning tools to provide strategic employee development assistance recommendations, whereby the business entity can be provided recommendations for optimizing its operations with respect to the specific business metrics.

14. A computer implemented method to provide data analysis to assist a business entity in improving operations relative to specified business metrics, the method comprising the acts of:

providing at least one database system containing operations data related to the business entity;

providing a first server mechanism electronically coupled to the at least one database system, the first server mechanism containing a set of performance metric tools, for use in measuring specified business operations;

providing a second server mechanism, electronically coupled to the at least one database system, containing a set of management tools configured to produce data to assist the business entity in self measurement, metric comparisons, and strategic plans;

wherein the performance metric tools and the management tools are configured to be accessible by a web-based client computer whereby information pertaining to a specific business entity management project may be accessed from the web-based client computer; and

wherein the at least one database system contains data related to one or more data centers which contain respectively data pertaining to at least one of knowledge operations, planning operations, contribution functions, information functions, and lifestyle functions.