Method and system of communicating individual address information

• US 20030212600A1
• Filed: 05/10/2002
• Published: 11/13/2003
• Est. Priority Date: 05/10/2002
• Status: Abandoned Application

• Current Assignee: Special Data Processing Corp. (ACCC Acquisition LLC)
• Original Assignee: Special Data Processing Corp. (ACCC Acquisition LLC)
• Inventors: Flaherty, Richard, Hood, William H. III, Acosta, Charles
• Application Number:
  US10/143,718
• Publication Number:
  US 20030212600A1
• Time in Patent Office: Days
• US Class Current: 705/15
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 50/12 Hotels or restaurants
• CPC Class Codes: H04M 2203/1058 Shopping and product ordering
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

This invention provides a system and method for communicating a mover'"'"'s address information. In one aspect, the method includes receiving a mover'"'"'s inbound call from a channel partner and obtaining information from the mover through a script of questions that is specifically tailored to the particular channel partner. In addition, services provided by a channel partner can be offered reflecting the mover'"'"'s particular stage of moving. Furthermore, a mover'"'"'s change of address information is forwarded to at least one correspondent specified by the mover.

Claims

1. A method of communicating a mover'"'"'s address information comprising the steps of:

receiving an inbound call from a caller;

obtaining address information of a mover, wherein the mover'"'"'s address information includes a new address;

requesting from the caller identifying information of at least one correspondent;

making an offer for at least one of a product and a service; and

forwarding at least a portion of the address information to the at least one correspondent.

2. A method of communicating a mover'"'"'s address information according to claim 1 wherein the address information includes an old address.

3. A method of communicating a mover'"'"'s address information according to claim 2 wherein the address information includes a move date.

4. A method of communicating a mover'"'"'s address information according to claim 3 wherein the address information forwarded to the at least one correspondent includes the new address, the old address and the move date.

5. The method of communicating a mover'"'"'s address information according to claim 1 wherein the offer includes an offer for sale of at least one of a product and a service by a sales partner.

6. The method of communicating a mover'"'"'s address information according to claim 1 wherein the inbound call is made on a toll-free number.

7. The method of communicating a mover'"'"'s address information according to claim 1 wherein the inbound call is received from a channel partner.

8. The method of communicating a mover'"'"'s address information according to claim 1 wherein the inbound call is received from the mover.

9. The method of communicating a mover'"'"'s address information according to claim 1 wherein the inbound call is made on at least one of a telephone number and an Internet address included in an advertisement.

10. The method of communicating a mover'"'"'s address information according to claim 9 wherein the advertisement is in a media kit.

11. The method of communicating a mover'"'"'s address information according to claim 9, wherein the advertisement is in a moving kit.

12. The method of communicating a mover'"'"'s address information according to claim 1 wherein the step of obtaining address information of a mover is made during the inbound call.

13. The method of communicating a mover'"'"'s address information according to claim 1 wherein the step of obtaining address information includes obtaining address information of the mover from the mover.

14. The method of communicating a mover'"'"'s address information according to claim 1 further comprising determining a source of the call.

15. The method of communicating a mover'"'"'s address information according to claim 14 wherein the step of obtaining address information includes obtaining address information of the mover based upon an associated script, wherein the associated script includes a plurality of questions associated with the source of the call.

16. The method of communicating a mover'"'"'s address information according to claim 1 wherein the step of making the offer includes making the offer based on an associated script.

17. The method of communicating a mover'"'"'s address information according to claim 16 wherein the associated script is selected at least in part based on a mover'"'"'s stage of moving.

18. The method of communicating a mover'"'"'s address information according to claim 16 wherein the associated script is selected at least in part based on the mover'"'"'s sales history.

19. The method of communicating a mover'"'"'s address information according to claim 16 wherein the associated script is selected at least in part based on the identity of a channel partner.

20. The method of communicating a mover'"'"'s address information according to claim 1 further comprising requesting an authorization from the mover to forward the new address to the at least one correspondent.

21. The method of communicating a mover'"'"'s address information according to claim 1 further comprising requesting an authorization from the mover to forward a request for at least one of a service or a product to a sales partner.

22. The method of communicating a mover'"'"'s address information according to claim 1 further comprising recording transaction information.

23. The method of communicating a mover'"'"'s address information according to claim 22 wherein the step of recording transaction information includes billing a sales partner on a per acquisition basis.

24. The method of communicating a mover'"'"'s address information according to claim 22 wherein the step of recording transaction information includes billing a sales partner on a per lead basis.

25. The method of communicating a mover'"'"'s address information according to claim 22 wherein the step of recording transaction information includes billing a sales partner on a per placement basis.

26. The method of communicating a mover'"'"'s address information according to claim 1 wherein the offer is for one of a product or a service of the at least one correspondent.

27. A method of communicating a mover'"'"'s address information comprising the steps of:

receiving an inbound call from a mover;

obtaining address information of the mover during the inbound call, wherein the mover'"'"'s address information includes a new address, an old address, and a move date;

requesting from the mover identifying information of at least one correspondent;

making an offer for at least one of a product and a service;

forwarding at least a portion of the address information to the at least one correspondent; and

requesting an authorization from the mover to forward the new address to the at least one correspondent.

28. The method of communicating a mover'"'"'s address information according to claim 27 further comprising determining a source of the call.

29. The method of communicating a mover'"'"'s address information according to claim 28 wherein the step of obtaining address information includes obtaining address information of the mover based upon an associated script, wherein the associated script includes a plurality of questions associated with the source of the call.

30. The method of communicating a mover'"'"'s address information according to claim 29 wherein the step of making the offer includes making the offer based on an associated script.

31. The method of communicating a mover'"'"'s address information according to claim 30 wherein the associated script is selected at least in part based on a mover'"'"'s stage of moving.

32. The method of communicating a mover'"'"'s address information according to claim 31 wherein the associated script is selected at least in part based on the mover'"'"'s sales history.

33. The method of communicating a mover'"'"'s address information according to claim 32 wherein the associated script is selected at least in part based on the identity of a channel partner.

34. A system for executing a computer program for communicating a mover'"'"'s address information comprising:

a memory device for storing the computer program thereon; and

a data processor which

maintains a database of address information;

receives an inbound call from a caller;

displays an associated script, wherein the associated script includes a plurality of questions, and wherein the plurality of questions includes at least one offer for at least one of a product or a service;

receives a mover'"'"'s address information according to the associated script, wherein the address information includes an old address, and a new address;

saves the address information in the address database; and

receives an identity of at least one correspondent of the mover.

35. A computer usable medium comprising a computer program code which is configured to cause a processor to execute at least one function comprising:

maintaining a database of address information;

receiving an inbound call from a caller;

displaying an associated script, wherein the associated script includes a plurality of questions, and wherein the plurality of questions includes at least one offer for at least one of a product or a service;

receiving a mover'"'"'s address information according to the associated script, wherein the address information includes an old address, and a new address;

saving the address information in the address database; and

receiving an identity of at least one correspondent of the mover.