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Service interlink

  • US 20030213839A1
  • Filed: 05/16/2002
  • Published: 11/20/2003
  • Est. Priority Date: 05/16/2002
  • Status: Active Grant
First Claim
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1. A method of servicing a machine, said machine including a plurality of components, manufactured by a plurality of suppliers, at least a first component of said plurality of components being manufactured by a first supplier of said plurality of suppliers and at least a second component of said plurality of components being manufactured by a second supplier of said plurality of suppliers;

  • said method comprising;

    responding to a machine repair request;

    assessing a problem, with at least one of said plurality of components of said machine;

    accessing at least one of a plurality of repositories, having information pertinent to said problem and to a configuration of at least one of said plurality of components; and

    determining a service related action, based on accessing said repository and said assessment of said problem and said information pertaining to at least one of said plurality of components.

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