Method and apparatus for automatic notification and response
First Claim
1. A method for providing a message from a sender to at least one recipient in accordance with a communication flow having a plurality of potential paths, said method comprising:
- receiving a response from said at least one recipient; and
selecting at least one path in said communication flow based on said response.
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Accused Products
Abstract
A disclosed notification and response system enables applications to communicate with recipients using a number of different media. The notification and response system (i) sends requests to one or more recipients, using the medium specified by each individual recipient; (ii) collects and processes responses; and (iii) forwards the responses to their final destination by means of the medium specified by the final destination. Applications frame requests in at least one supported human language and media format, and the request is delivered to the appropriate recipient(s), according to their preferences. Communication flow expressions specify the recipients for a given request, and how, when and where each recipient shall receive the request. Requests are dynamically updated, and the parameters of a communication flow expression are not evaluated, until the request is delivered. Communication flow rules specify recipient'"'"'s communication preferences and tailor communication flows to characteristics of the sender, the topic or scheduling constraints. Communication flow expressions are evaluated using a three-valued logic: notification failure (maybe), response failure (false) and response success (true). Primitives specify simultaneous or sequential contact, and when execution of the sub-expression should terminate by defining a logical combination of success test results.
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Citations
37 Claims
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1. A method for providing a message from a sender to at least one recipient in accordance with a communication flow having a plurality of potential paths, said method comprising:
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receiving a response from said at least one recipient; and
selecting at least one path in said communication flow based on said response. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A method for providing a message from a sender to at least one recipient in accordance with a communication flow, said method comprising:
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receiving said message from said sender;
evaluating said communication flow, wherein said communication flow specifies at least one preference of said sender for delivering said message; and
processing said message based on said preferences of said sender. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28, 29, 30)
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31. A method for providing a message from a sender to at least one recipient in accordance with a communication flow, said method comprising:
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receiving said message from said sender;
evaluating said communication flow, wherein said communication flow is evaluated substantially close in time to when said message is provided to said at least one recipient; and
processing said message based on said communication flow. - View Dependent Claims (32)
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33. A system for providing a message from a sender to at least one recipient in accordance with a communication flow having a plurality of potential paths, said system comprising:
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a memory that stores computer-readable code; and
a processor operatively coupled to said memory, said processor configured to implement said computer-readable code, said computer-readable code configured to;
receive a response from said at least one recipient; and
select at least one path in said communication flow based on said response.
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34. A system for providing a message from a sender to at least one recipient in accordance with a communication flow, said system comprising:
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a memory that stores computer-readable code; and
a processor operatively coupled to said memory, said processor configured to implement said computer-readable code, said computer-readable code configured to;
receive said message from said sender;
evaluate said communication flow, wherein said communication flow specifies at least one preference of said sender for delivering said message; and
process said message based on said preferences of said sender.
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35. A system for providing a message from a sender to at least one recipient in accordance with a communication flow, said system comprising:
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a memory that stores computer-readable code; and
a processor operatively coupled to said memory, said processor configured to implement said computer-readable code, said computer-readable code configured to;
receive said message from said sender;
evaluate said communication flow, wherein said communication flow is evaluated substantially close in time to when said message is provided to said at least one recipient; and
process said message based on said communication flow.
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36. A system for providing a message from a sender to at least one recipient in accordance with a communication flow having a plurality of potential paths, said system comprising:
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means for receiving a response from said at least one recipient; and
means for selecting at least one path in said communication flow based on said response.
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37. An article of manufacture for providing a message from a sender to at least one recipient in accordance with a communication flow having a plurality of potential paths, said article of manufacture comprising:
a computer readable medium having computer readable code means embodied thereon, said computer readable program code means comprising;
a step to receive a response from said at least one recipient; and
a step to select at least one path in said communication flow based on said response.
Specification