System and method for automated voice message transcription and delivery

• US 20030220784A1
• Filed: 05/24/2002
• Published: 11/27/2003
• Est. Priority Date: 05/24/2002
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Waters, Timothy Moffett, Hamilton, Rick Allen II, Fellenstein, Craig William
• Application Number:
  US10/156,781
• Publication Number:
  US 20030220784A1
• Time in Patent Office: Days
• US Class Current: 704/201
• CPC Class Codes: H04L 51/10 Multimedia information
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

A system and method for automated voicemail message transcription and delivery is presented. Processing retrieves a voicemail message from a caller and converts the voicemail message to a formatted audio voicemail message and a formatted text message. The formatted audio voicemail message is compared with caller profile audio keywords located in one or more caller profiles. If processing determines a match between the formatted audio voicemail message and one or more caller profile audio keywords, processing retrieves caller information corresponding to a matched caller profile and sends a transmittal message which includes the caller information and the formatted text message to a recipient'"'"'s forwarding address. Processing may receive a reply message corresponding to the transmittal message and forward the reply message, either as a text message or audio message, to the caller.

Claims

1. A method of handling voicemail messages, said method comprising:

retrieving one of the voicemail message, the voicemail message corresponding to a caller;

converting the voicemail message to a formatted audio voicemail message;

matching the formatted audio voicemail message with one or more caller profile audio keywords,

identifying an identified caller profile based on the matching, wherein the identified caller profile corresponds to the caller;

retrieving identified caller information from the identified caller profile;

inserting the identified caller information into a transmittal message;

retrieving a forwarding address corresponding to a recipient; and

sending the transmittal message to the forwarding address.

2. The method as described in claim 1 further comprising:

converting the voicemail message to a formatted text message; and

adding the formatted text message to the transmittal message.

3. The method as described in claim 2 further comprising:

selecting one or more text keywords from the formatted text message,

detecting one or more formatted audio keywords located in the formatted audio voicemail message corresponding to the text keywords; and

storing the formatted audio keywords in the corresponding identified caller profile in response to the detecting.

4. The method as described in claim 1 wherein the formatted audio voicemail message is included in the transmittal message.

5. The method as described in claim 1 further comprising:

retrieving a directory;

locating caller directory information in the directory corresponding to the caller; and

adding the caller directory information to the identified caller profile.

6. The method as described in claim 1 further comprising:

receiving a reply message, the reply message corresponding to the transmittal message;

retrieving a reply address from the identified caller profile; and

sending the reply message to the reply address.

7. The method as described in claim 6 further comprising:

determining whether to convert the reply message to a voice reply message;

converting the reply message to the voice reply message in response to the determination; and

sending the voice reply message to the reply address.

8. An information handling system comprising:

one or more processors;

a memory accessible by the processors;

one or more non-volatile storage devices accessible by the processors;

a voicemail handling tool to handle voicemail messages, the voicemail handling tool including;

means for retrieving one of the voicemail message, the voicemail message corresponding to a caller;

means for converting the voicemail message to a formatted audio voicemail message;

means for matching the formatted audio voicemail message with one or more caller profile audio keywords,

means for identifying an identified caller profile based on the matching, wherein the identified caller profile corresponds to the caller;

means for retrieving identified caller information from the identified caller profile;

means for inserting the identified caller information into a transmittal message;

means for retrieving a forwarding address corresponding to a recipient; and

means for sending the transmittal message to the forwarding address.

9. The information handling system as described in claim 8 further comprising:

means for converting the voicemail message to a formatted text message; and

means for adding the formatted text message to the transmittal message.

10. The information handling system as described in claim 9 further comprising:

means for selecting one or more text keywords from the formatted text message,

means for detecting one or more formatted audio keywords located in the formatted audio voicemail message corresponding to the text keywords; and

means for storing the formatted audio keywords in the corresponding identified caller profile in response to the detecting.

11. The information handling system as described in claim 8 wherein the formatted audio voicemail message is included in the transmittal message.

12. The information handling system as described in claim 8 further comprising:

means for retrieving a directory;

means for locating caller directory information in the directory corresponding to the caller; and

means for adding the caller directory information to the identified caller profile.

13. The information handling system as described in claim 8 further comprising:

means for receiving a reply message, the reply message corresponding to the transmittal message;

means for retrieving a reply address from the identified caller profile; and

means for sending the reply message to the reply address.

14. The information handling system as described in claim 13 further comprising:

means for determining whether to convert the reply message to a voice reply message;

means for converting the reply message to the voice reply message in response to the determination; and

means for sending the voice reply message to the reply address.

15. A computer program product stored in a computer operable media for handling voicemail messages, said computer program product comprising:

means for retrieving one of the voicemail message, the voicemail message corresponding to a caller;

means for converting the voicemail message to a formatted audio voicemail message;

means for matching the formatted audio voicemail message with one or more caller profile audio keywords,

means for identifying an identified caller profile based on the matching, wherein the identified caller profile corresponds to the caller;

means for retrieving identified caller information from the identified caller profile;

means for inserting the identified caller information into a transmittal message;

means for retrieving a forwarding address corresponding to a recipient; and

means for sending the transmittal message to the forwarding address.

16. The computer product as described in claim 15 further comprising:

means for converting the voicemail message to a formatted text message; and

means for adding the formatted text message to the transmittal message.

17. The computer product as described in claim 16 further comprising:

means for selecting one or more text keywords from the formatted text message,

means for detecting one or more formatted audio keywords located in the formatted audio voicemail message corresponding to the text keywords; and

means for storing the formatted audio keywords in the corresponding identified caller profile in response to the detecting.

18. The computer product as described in claim 15 wherein the formatted audio voicemail message is included in the transmittal message.

19. The computer product as described in claim 15 further comprising:

means for retrieving a directory;

means for locating caller directory information in the directory corresponding to the caller; and

means for adding the caller directory information to the identified caller profile.

20. The computer product as described in claim 15 further comprising:

means for receiving a reply message, the reply message corresponding to the transmittal message;

means for retrieving a reply address from the identified caller profile; and

means for sending the reply message to the reply address.

21. The computer product as described in claim 20 further comprising:

means for determining whether to convert the reply message to a voice reply message;

means for converting the reply message to the voice reply message in response to the determination; and

means for sending the voice reply message to the reply address.