Product replacement method and system
First Claim
1. A method for ordering a component of a uninterruptible power supply for replacement, the uninterruptible power supply being connected for communication to a customer computer, the method comprising the steps of:
- transferring from the uninterruptible power supply to the customer computer information regarding the component for replacement;
communicating the information regarding the component for replacement from the computer to a seller computer; and
preparing an order for the component at a seller location based upon the information communicated to the seller computer.
1 Assignment
0 Petitions
Accused Products
Abstract
A system for initiating a replacement or service request with respect to a expendable component, such as a battery in an uninterruptible power supply, includes a customer station, have the expendable component, and seller station to receive the replacement or service request. The customer station includes a computer which receives an indication that the expendable component needs replacement. The indication includes information about the expendable component necessary for replacement or service. The customer station communicates the information regarding the expendable component to the service station to initiate a replacement or service process. A method for operating the disclosed system to initiate the request is described.
13 Citations
16 Claims
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1. A method for ordering a component of a uninterruptible power supply for replacement, the uninterruptible power supply being connected for communication to a customer computer, the method comprising the steps of:
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transferring from the uninterruptible power supply to the customer computer information regarding the component for replacement;
communicating the information regarding the component for replacement from the computer to a seller computer; and
preparing an order for the component at a seller location based upon the information communicated to the seller computer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A component replacement ordering system, comprising:
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a customer computer receiving information regarding at least one component needing replacement;
a seller computer preparing an order for the at least one component upon receipt of information regarding the at least one component needing replacement; and
a communication network connecting the customer computer and the seller computer for communicating the information regarding at least one component needing replacement from the customer computer to the seller computer. - View Dependent Claims (10, 11, 12, 13, 14)
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15. A method for ordering a plurality of components for replacement, the plurality of components relating to a plurality of uninterruptible power supplies, each of the plurality of uninterruptible power supplies being connected for communication to a customer computer, the method comprising the steps of:
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transferring from the plurality of uninterruptible power supplies to the customer computer information regarding the plurality of components for replacement;
communicating the information regarding the plurality of components for replacement from the computer to a seller computer; and
preparing an order for the plurality of components at a seller location based upon the information communicated to the seller computer. - View Dependent Claims (16)
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Specification