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Method of coordinating business transactions between repair service participants

  • US 20030220812A1
  • Filed: 04/08/2003
  • Published: 11/27/2003
  • Est. Priority Date: 04/09/2002
  • Status: Abandoned Application
First Claim
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1. A method of coordinating repair services by means of an electronic hub, wherein:

  • an electronic service coordinator hub is provided having electronic communication links to each of a plurality of service providers and containing a plurality of processing rules corresponding to a plurality of approval entities;

    repair need information is obtained from a customer affiliated with a particular one of said approval entities;

    the repair need information is directed to the hub, and processing rules are assigned in accordance with the affiliated approval entity;

    an electronic work assignment is assembled, comprising the repair need information and the assigned processing rules; and

    the electronic work assignment is directed to at least one of the service providers via the hub, said work assignment being adapted to be processed by shop management software provided at the service provider utilizing the assigned processing rules for the particular work assignment.

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