Method of coordinating business transactions between repair service participants

• US 20030220812A1
• Filed: 04/08/2003
• Published: 11/27/2003
• Est. Priority Date: 04/09/2002
• Status: Abandoned Application

• Current Assignee: Pittsburgh Glass Works LLC (LKQ Corporation)
• Original Assignee: Pittsburgh Glass Works LLC (LKQ Corporation)
• Inventors: Jones, Michael B., Straub, Julie A., Molenda, Thomas S., Jefferies, Stephen P., Viner, William B.
• Application Number:
  US10/409,519
• Publication Number:
  US 20030220812A1
• Time in Patent Office: Days
• US Class Current: 705/1
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

The invention relates to a method for coordinating and/or arranging business transactions between the participants of a common economic marketplace by establishing and maintaining an electronic-based transaction community where participants conduct direct business-to-business communication, i.e., computer to computer communication, through an electronic hub where messages to and from the participants are received and routed.

Claims

1. A method of coordinating repair services by means of an electronic hub, wherein:

an electronic service coordinator hub is provided having electronic communication links to each of a plurality of service providers and containing a plurality of processing rules corresponding to a plurality of approval entities;

repair need information is obtained from a customer affiliated with a particular one of said approval entities;

the repair need information is directed to the hub, and processing rules are assigned in accordance with the affiliated approval entity;

an electronic work assignment is assembled, comprising the repair need information and the assigned processing rules; and

the electronic work assignment is directed to at least one of the service providers via the hub, said work assignment being adapted to be processed by shop management software provided at the service provider utilizing the assigned processing rules for the particular work assignment.

2. The method of claim 1 wherein the hub additionally provides communication with at least one supplier to the service provider, and the service provider obtains information via the hub from one or more of said suppliers in preparing the electronic work proposal.

3. The method of claim 1 wherein at least one of the approval entities is an insurance provider.

4. The method of claim 1 wherein at least one of the approval entities is a vehicle fleet operator.

5. The method of claim 1, including coupling a service coordinator to the electronic hub.

6. The method of claim 1, wherein the repair service comprises automobile repair.

7. The method of claim 6, wherein at least one of the suppliers includes an automobile parts supplier.

8. The method of claim 1, wherein the service provider, upon receipt of an electronic work assignment, electronically accesses parts inventory to establish parts-on-hand for completing the work assignment.

9. The method of claim 8, wherein the service provider, upon determining insufficient inventory, sends a parts order to the supplier via the electronic hub.

10. The method of claim 5, wherein the service providers include at least one motor vehicle glass repair provider.

11. The method of claim 1, including directing an estimate of the cost of the repair from the service provider to one of said approval entities.

12. The method of claim 11, including directing a work authorization from the approval entity to the repair shop via the electronic hub.

13. The method of claim 1 wherein the approval entity is a service coordinator independent from but managing processing rules from a plurality of insurance companies.

14. The method of claim 1, including directing an invoice from the service provider to the approval entity via the electronic hub.

15. The method of claim 14, including directing a notification of payment from the approval entity to the service provider via the electronic hub.

16. The method of claim 1, including checking the availability of the service provider to conduct the service via the hub prior to directing the work assignment.

17. The method of claim 1 further including the service provider responding to a received work assignment by submitting via the hub an electronic work proposal that deviates from the assigned processing rules associated with the received work assignment;

and the electronic work proposal is routed to at least one of the approval entities for approval to proceed with the service in accordance with the work proposal.

18. A method of coordinating repair services by means of an electronic hub, wherein:

an electronic service coordinator hub is provided having electronic communication links to each of a plurality of service providers and containing a plurality of processing rules corresponding to a plurality of approval entities;

notice of loss information is obtained by a service provider from a customer affiliated with a particular one of said approval entities;

notice of loss information is communicated by the service provider via the hub to at least one of the approval entities;

the approval entity responds to the service provider via the hub with assignment of processing rules for carrying out service for the particular loss reported;

the service provider accepts the assigned rules via the hub; and

an electronic work assignment is directed via the hub to the service provider, comprising the repair need information and the assigned processing rules.