System and Method for Scheduling Service Technicians

• US 20030220827A1
• Filed: 05/21/2003
• Published: 11/27/2003
• Est. Priority Date: 05/21/2002
• Status: Abandoned Application

• Current Assignee: Neil Murphy
• Original Assignee: Neil Murphy
• Inventors: Murphy, Neil
• Application Number:
  US10/249,950
• Publication Number:
  US 20030220827A1
• Time in Patent Office: Days
• US Class Current: 705/8
• CPC Class Codes: G06Q 10/06314 Calendaring for a resource
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: G06Q 10/1097 Task assignment

Abstract

A system designed for the scheduling of time, more specifically technicians time. The system allows the appointments be scheduled in one phone call instead of several. The system can schedule a plurality of the different companies'"'"' technicians in the one phone call. The system will send reminders by auto voice and email of the appointment before the appointment. The system in the preferred embodiment is all internet based. The system is designed for quick changes and interconnectivity with many devices.

Claims

1. A system for scheduling items comprising:

a plurality of Users connecting to the system;

said system having a memory means and a processing means; and

said memory means containing information on the availability of the desire item.

2. A system of claim 1 which is for the scheduling of service people.

3. A system of claim 1 which is for the scheduling of parts.

4. A system of claim 1 in which said system in connected to a plurality of users through the internet.

5. A system of claim 1 in which said system generates a work order.

6. A system of claim 1 in which said system generates a ticket history.

7. A system of claim 1 in which said system allows the scheduling of a plurality of items from a plurality of sources.

8. A system of claim 1 in which said system allows for automated customer feedback.

9. A system of claim 1 in which said system communicates with integrated devices.

10. A system of claim 1 in which said system has an integrated accounting function.

11. A system of claim 1 in which said system generates reporting.

12. A system of claim 1 in which said system generates reporting which is communicated via a web interface.

13. A system of claim 1 in which said system has a web interface.

14. A system of claim 1 in which said system allows the user to schedule a item based on its availability.

15. A system of claim 1 in which said system allows the user to select an item based on a geographical indicator such as a zip code or area code.

16. A system of claim 1 in which said user can access the system through a local area network.

17. A system of claim 1 in which said user can cancel a request.

18. A system of claim 1 in which said system uses specific input such as weighting distance, past performance, and individual preference to choose the best service center.

19. The system 1 of claim 1 which said system uses an combination of appointment calendar and distance calculator so that when a User enters a zip code, said User is shown the distance enabling best choice of schedule to minimize drive time.

20. A system for scheduling items comprising:

a plurality of Users connecting to the system;

said system having a memory means and a processing means;

said memory means containing information on the availability of the desire item;

said system is connect to a plurality of Users through a connection means;

said system generates a work order;

said system generates a ticket history;

said system allows the scheduling of a plurality of items from a plurality of sources;

said system allows the user to schedule a item based on its availability; and

said system allows the user to select an item based on a geographical indicator such as a zip code or area code.