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Method and system for buyer centric dispute resolution in electronic payment system

  • US 20030220843A1
  • Filed: 05/24/2002
  • Published: 11/27/2003
  • Est. Priority Date: 05/24/2002
  • Status: Active Grant
First Claim
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1. A method of facilitating resolution of a dispute between a buyer and a seller in an electronic payment system, the method comprising:

  • receiving an electronic invoice from the seller;

    electronically routing the invoice to individuals in the buyer'"'"'s organization;

    receiving from a set of two or more of the individuals in the buyer'"'"'s organization indications that the invoice is disputed, corrections to the invoice, comments for the seller regarding the invoice and comments for other individuals in the buyer'"'"'s organization regarding the invoice;

    forwarding to the seller an indication that the invoice is disputed, the corrections to the invoice and the comments for the seller without forwarding the comments for other individuals in the buyer'"'"'s organization;

    receiving from the seller a response to the buyer'"'"'s indication that the invoice is disputed, the response including an acceptance of changes suggested by the buyer or an indication that the seller disputes the changes suggested by the buyer; and

    withholding payment for the invoice until an indication from the buyer has been received that the buyer has determined that the invoice may be paid.

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