Method and system for buyer centric dispute resolution in electronic payment system
First Claim
1. A method of facilitating resolution of a dispute between a buyer and a seller in an electronic payment system, the method comprising:
- receiving an electronic invoice from the seller;
electronically routing the invoice to individuals in the buyer'"'"'s organization;
receiving from a set of two or more of the individuals in the buyer'"'"'s organization indications that the invoice is disputed, corrections to the invoice, comments for the seller regarding the invoice and comments for other individuals in the buyer'"'"'s organization regarding the invoice;
forwarding to the seller an indication that the invoice is disputed, the corrections to the invoice and the comments for the seller without forwarding the comments for other individuals in the buyer'"'"'s organization;
receiving from the seller a response to the buyer'"'"'s indication that the invoice is disputed, the response including an acceptance of changes suggested by the buyer or an indication that the seller disputes the changes suggested by the buyer; and
withholding payment for the invoice until an indication from the buyer has been received that the buyer has determined that the invoice may be paid.
3 Assignments
0 Petitions
Accused Products
Abstract
Method of facilitating resolution of a dispute between a buyer and a seller in an electronic payment system. An electronic payment system is also described. An invoice is received from the seller and is electronically routed to the individuals in the buyer'"'"'s organization. Indications that the invoice is disputed, corrections to the invoice, comments for the seller regarding the invoice and comments for other individuals in the buyer'"'"'s organization are received from a set of two or more individuals in the buyer'"'"'s organization. An indication that the invoice is disputed, corrections to the invoice and comments for the seller are forwarded to the seller without forwarding the comments for other individuals in the buyer'"'"'s organization. A response to the buyer'"'"'s indication that the invoice is disputed is received from the seller. The response includes an acceptance of changes suggested by the buyer or an indication that the seller disputes the changes suggested by the buyer. Payment is withheld for the invoice until an indication from the buyer has been received that the buyer has determined that the invoice has been paid. The indication, corrections and comments to the seller may be forwarded to the seller in an electronic mail message.
-
Citations
27 Claims
-
1. A method of facilitating resolution of a dispute between a buyer and a seller in an electronic payment system, the method comprising:
-
receiving an electronic invoice from the seller;
electronically routing the invoice to individuals in the buyer'"'"'s organization;
receiving from a set of two or more of the individuals in the buyer'"'"'s organization indications that the invoice is disputed, corrections to the invoice, comments for the seller regarding the invoice and comments for other individuals in the buyer'"'"'s organization regarding the invoice;
forwarding to the seller an indication that the invoice is disputed, the corrections to the invoice and the comments for the seller without forwarding the comments for other individuals in the buyer'"'"'s organization;
receiving from the seller a response to the buyer'"'"'s indication that the invoice is disputed, the response including an acceptance of changes suggested by the buyer or an indication that the seller disputes the changes suggested by the buyer; and
withholding payment for the invoice until an indication from the buyer has been received that the buyer has determined that the invoice may be paid. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
-
-
9. A method of facilitating resolution of a dispute between a buyer and a seller in an electronic payment system, the method comprising:
-
receiving an electronic invoice from the seller;
electronically routing the invoice to individuals in the buyer'"'"'s organization;
receiving from a set of two or more of the individuals in the buyer'"'"'s organization indications that the invoice is disputed, corrections to disputed portions of the invoice, comments for the seller regarding the disputed portions of the invoice and comments for other individuals in the buyer'"'"'s organization regarding the invoice;
forwarding to the seller an indication that the invoice is disputed, the corrections to the disputed portions of the invoice and the comments for the seller without forwarding the comments for other individuals in the buyer'"'"'s organization;
receiving from the seller a response to the buyer'"'"'s indication that the invoice is disputed, the response including an acceptance of changes suggested by the buyer or an indication that the seller disputes the changes suggested by the buyer; and
withholding payment for the invoice until an indication from the buyer has been received that the buyer has determined that the invoice may be paid. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16, 17)
-
-
18. A method of facilitating resolution of a dispute between a buyer and a seller in an electronic payment system, the method comprising:
-
receiving an electronic invoice from the seller;
electronically routing the invoice to individuals in the buyer'"'"'s organization;
receiving from a set of two or more of the individuals in the buyer'"'"'s organization indications that the invoice is disputed, corrections to disputed portions of the invoice, comments for the seller regarding the disputed portions of the invoice and comments for other individuals in the buyer'"'"'s organization regarding the invoice;
forwarding to the seller an indication that the invoice is disputed, the corrections to the disputed portions of the invoice and the comments for the seller without forwarding the comments for other individuals in the buyer'"'"'s organization;
receiving from the seller a response to the buyer'"'"'s indication that the invoice is disputed, the response including an acceptance of changes suggested by the buyer or an indication that the seller disputes the changes suggested by the buyer;
automatically forwarding information regarding the dispute to another individual if the individual responsible for responding to a notice regarding the dispute has not responded within a particular time; and
withholding payment for the invoice until an indication from the buyer has been received that the buyer has determined that the invoice may be paid. - View Dependent Claims (19, 20, 21, 22)
-
-
23. An electronic payment system including:
-
a server associated with a buyer, the server associated with the buyer including logic that receives an electronic invoice from a seller;
logic that electronically routs the invoice to individuals in the buyer'"'"'s organization;
logic that receives from a set of two or more of the individuals in the buyer'"'"'s organization indications that the invoice is disputed, corrections to disputed portions of the invoice, comments for the seller regarding the disputed portions of the invoice and comments for other individuals in the buyer'"'"'s organization regarding the invoice; and
logic that forwards to a sever associated with the seller an indication that the invoice is disputed, the corrections to the disputed portions of the invoice and the comments for the seller, without forwarding the comments for other individuals in the buyer'"'"'s organization;
a server associated with a seller, the server associated with the seller including, logic that receives from the server associated with the buyer the indication, the corrections and the comments;
logic that receives a response from the seller the response including an acceptance of changes suggested by the buyer or an indication that the seller disputes the changes suggested by the buyer; and
logic that forwards the response from to the server associated with the buyer; and
logic that withholds payment for the invoice until an indication from the buyer has been received that the buyer has determined that the invoice may be paid. - View Dependent Claims (24, 25, 26, 27)
-
Specification