System and method for controlling the acquisition of services

• US 20030220872A1
• Filed: 05/24/2002
• Published: 11/27/2003
• Est. Priority Date: 05/24/2002
• Status: Abandoned Application

• Current Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Original Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Inventors: Xie, Chen, Vasireddy, S. Rao, Chandrashekhar, Uma, Richman, Steven H.
• Application Number:
  US10/155,768
• Publication Number:
  US 20030220872A1
• Time in Patent Office: Days
• US Class Current: 705/40
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 20/102 Bill distribution or payments

Abstract

A system for controlling the acquisition of services allows a subscriber, to add, delete, and/or modify a wide variety of services, e.g., telephone and multimedia services, from a single point of access via any interface technology. The services may be provided to the same point of access, or another point of access as requested by the subscriber. The services may be provided by a plurality of service providers. The system is technology independent, such that subscribers and service providers may access the system via any technology, e.g., wireless, wireline. Also, payments are consolidated, such that the subscriber receives a single bill for the provided services, and not individual bills from each service provider.

Claims

1. A method for controlling acquisition of services, said method comprising the steps of:

receiving a request via a centralized interface for at least one service selected from a plurality of available services comprising communication and media services;

determining a compatibility of said request with said available services; and

providing interface capability to compatible available services.

2. A method in accordance with claim 1, further comprising the step of configuring a system to provide said compatible available services in response to said request and in accordance with said compatible available services.

3. A method in accordance with claim 1, further comprising the step of billing for provided services in a single billing statement.

4. A method in accordance with claim 1, wherein said request is received via one point of access and a compatible service is provided via a point of access selected from a group consisting of said one point of access and another point of access.

5. A method in accordance with claim 1, wherein said request and information indicative of service providers are received via at least a combination of communication means selected from the group consisting of a digital subscriber loop (DSL), a wireless medium, a wireline medium, a dialup modem, a cable modem, and an integrated services digital network (ISDN).

6. A method in accordance with claim 1, further comprising the step of receiving an identification designator for granting permission to accept said request.

7. A method in accordance with claim 1, further comprising the step of receiving an identification designator for granting permission to provide said compatible available services.

8. A method in accordance with claim 1, wherein said step of determining a compatibility comprises determining a compatibility of requested services with equipment used to receive said services.

9. A method in accordance with claim 1, wherein said step of determining a compatibility comprises the step of comparing said requested services with stored information indicative of said available services and stored information indicative of equipment used to receive said services.

10. A method in accordance with claim 1, wherein said services comprise multimedia services, phone services, Internet services, streaming media services, voice communication with others, e-mail, e-commerce, Web browsing, and messaging.

11. A system for controlling acquisition of services, said system comprising:

a customer relations manager portion comprising information indicative of a user profile;

a supply chain manager portion comprising information indicative of available services comprising communications and media services; and

an application engine for receiving a signal indicative of a request for at least one of said services and for processing said request in accordance with information contained in said supply chain manager portion and said customer relations manager portion.

12. A system in accordance with claim 11, further comprising a network operations system portion for facilitating a configuration of said system to accommodate said processing of said request.

13. A system in accordance with claim 11, further comprising a security and authentication portions for verifying access authorization.

14. A system in accordance with claim 11, wherein said system is configured to receive said signal indicative of said request via one point of access and receive a signal indicative of service provider attributes via a point of access selected from the group consisting of said one point of access and another point of access.

15. A system in accordance with claim 11, wherein said system is configured to receive said signal indicative of said request and to receive a signal indicative of service provider attributes via at least a combination of communication means selected from the group consisting of a digital subscriber loop (DSL), a wireless medium, a wireline medium, a dialup modem, a cable modem, and an integrated services digital network (ISDN).

16. A system in accordance claim 11, wherein said services comprise multimedia services, phone services, Internet services, streaming media services, voice communication with others, e-mail, e-commerce, Web browsing, and messaging.

17. A computer readable medium having embodied thereon a program for causing a processor to control acquisition of services, said program readable medium comprising:

means for causing said processor to receive a request via a centralized interface for at least one service selected from a plurality of available services comprising communication and media services;

means for causing said processor to determine a compatibility of said request with said available services; and

means for causing said processor to provide interface capability to compatible available services.

18. A computer readable medium in accordance with claim 17, further comprising:

means for causing said processor to configure a system to provide said compatible available services in response to said request and in accordance with said compatible available services;

means for causing said processor to receive said request via one point of access and provide a compatible service via an access point selected from the group consisting or said one point of access and another point of access; and

means for causing said processor to verify access authorization.

19. A computer readable medium in accordance with claim 17, further comprising:

means for causing said processor to bill for provided services in a single billing statement; and

means for causing said processor to receive said request and information indicative of service providers via at least a combination of communication means selected from the group consisting of a digital subscriber loop (DSL), a wireless medium, a wireline medium, a dialup modem, a cable modem, and an integrated services digital network (ISDN).

20. A computer readable medium in accordance with claim 17, wherein:

said services comprise multimedia services, phone services, Internet services, streaming media services, voice communication with others, e-mail, e-commerce, Web browsing, and messaging; and

said means for determining a compatibility comprises the means for comparing said requested services with stored information indicative of said available services and stored information indicative of equipment used to receive said services.