Methods, systems, and articles of manufacture for re-accommodating passengers following a travel disruption
First Claim
1. A method for re-accommodating a disrupted passenger associated with a disrupted travel service, comprising:
- determining a passenger value for a disrupted passenger;
determining an alternative itinerary for the disrupted travel service;
rebooking the disrupted passenger on the alternative itinerary based the determined passenger value; and
notifying at least one of the disrupted passenger and a travel service provider of the rebooking.
3 Assignments
0 Petitions
Accused Products
Abstract
Methods, systems, and articles of manufacture consistent with certain principles related to the present invention determine an impact of schedule changes on passenger flow and re-accommodate disrupted passengers. A passenger flow re-accommodation process is performed that determines a value for a disrupted passenger based on selected criteria and rules that may be established by travel service providers. The value and available travel service information are used by the process to rebook the disrupted passenger on a selected alternative itinerary. A notification of a successful rebooking may be provided to the disrupted passenger and/or the travel service provider.
137 Citations
36 Claims
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1. A method for re-accommodating a disrupted passenger associated with a disrupted travel service, comprising:
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determining a passenger value for a disrupted passenger;
determining an alternative itinerary for the disrupted travel service;
rebooking the disrupted passenger on the alternative itinerary based the determined passenger value; and
notifying at least one of the disrupted passenger and a travel service provider of the rebooking. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method for determining a value associated with a passenger booked on a disrupted airline flight associated with a disrupted itinerary segment, comprising:
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identifying an average cost per mile for a plurality of airlines in a plurality of service classes;
determining a modified cost per mile for each average cost per mile within different mileage ranges; and
determining a fare value for the disrupted passenger based on a modified cost per mile that is applied to a class of service and a mileage of the disrupted itinerary segment.
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14. A system for re-accommodating a disrupted passenger booked on a first airline flight, comprising:
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a rules engine for maintaining one or more rules associated with travel based passengers, wherein the rules engine is configured to determine a value associated with the disrupted passenger based on the one or more rules;
a flight memory for storing flight information associated with a plurality of airline flights;
a passenger memory for storing passenger information associated with the travel based passengers;
a re-accommodation component for rebooking the disrupted passenger on a second airline flight based on at least one of the value, the flight information, and passenger information associated with the disrupted passenger; and
a notification component for notifying at least one of the disrupted passenger and travel based entity of the rebooking. - View Dependent Claims (15, 16, 17)
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18. A method for receiving a notification of a disrupted travel service, comprising:
receiving a notification of a rebooking of an itinerary associated with a disrupted travel service previously booked, wherein the travel service is disrupted within a close proximity of time of a departure time included in the itinerary of the booked travel service. - View Dependent Claims (19, 20, 21)
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22. A computer-readable medium including instructions for performing a method, when executed by a processor, for re-accommodating a disrupted passenger associated with a disrupted travel service, the method comprising:
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determining a passenger value for a disrupted passenger;
determining an alternative itinerary for the disrupted travel service;
rebooking the disrupted passenger on the alternative itinerary based the determined passenger value; and
notifying at least one of the disrupted passenger and a travel service provider of the rebooking. - View Dependent Claims (23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33)
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34. A computer-readable medium including instructions for performing a method, when executed by a processor, for determining a value associated with a passenger booked on a disrupted airline flight associated with a disrupted itinerary segment, the method comprising:
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identifying an average cost per mile for a plurality of airlines in a plurality of service classes;
determining a modified cost per mile for each average cost per mile within different mileage ranges; and
determining a fare value for the disrupted passenger based on a modified cost per mile that is applied to a class of service and a mileage of the disrupted itinerary segment.
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35. A system for re-accommodating a disrupted passenger associated with a disrupted travel service, comprising:
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means for determining a passenger value for a disrupted passenger;
means for determining an alternative itinerary for the disrupted travel service;
means for rebooking the disrupted passenger on the alternative itinerary based the determined passenger value; and
means for notifying at least one of the disrupted passenger and a travel service provider of the rebooking.
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36. A system for determining a value associated with a passenger booked on a disrupted airline flight associated with a disrupted itinerary segment, comprising:
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means for identifying an average cost per mile for a plurality of airlines in a plurality of service classes;
means for determining a modified cost per mile for each average cost per mile within different mileage ranges; and
means for determining a fare value for the disrupted passenger based on a modified cost per mile that is applied to a class of service and a mileage of the disrupted itinerary segment.
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Specification