Methods, systems, and articles of manufacture for re-accommodating passengers following a travel disruption

• US 20030225600A1
• Filed: 09/24/2002
• Published: 12/04/2003
• Est. Priority Date: 09/24/2001
• Status: Abandoned Application

• Current Assignee: Sabre Incorporated (Sabre Corp.)
• Original Assignee: Sabre Incorporated (Sabre Corp.)
• Inventors: Morris, Kyle, Chancey, James Timothy, Slivka, Daria M., Clarke, Michael, Smith, Barry C., Strothmann, Russell L., Lettovsky, Ladislav, McQuarrie, Dianne R., Ngu, Anomah, Nagireddy, Venkata, Abadzic-Ovcina, Amela
• Application Number:
  US10/252,608
• Publication Number:
  US 20030225600A1
• Time in Patent Office: Days
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/047 Optimisation of routes or paths, e.g. travelling salesman problem

Abstract

Methods, systems, and articles of manufacture consistent with certain principles related to the present invention determine an impact of schedule changes on passenger flow and re-accommodate disrupted passengers. A passenger flow re-accommodation process is performed that determines a value for a disrupted passenger based on selected criteria and rules that may be established by travel service providers. The value and available travel service information are used by the process to rebook the disrupted passenger on a selected alternative itinerary. A notification of a successful rebooking may be provided to the disrupted passenger and/or the travel service provider.

Claims

1. A method for re-accommodating a disrupted passenger associated with a disrupted travel service, comprising:

determining a passenger value for a disrupted passenger;

determining an alternative itinerary for the disrupted travel service;

rebooking the disrupted passenger on the alternative itinerary based the determined passenger value; and

notifying at least one of the disrupted passenger and a travel service provider of the rebooking.

2. The method of claim 1, wherein determining a passenger value for the disrupted passenger includes:

determining the passenger value based on a function of a relationship of the disrupted passenger with the travel service provider.

3. The method of claim 1, wherein determining a passenger value for the disrupted passenger includes:

determining the passenger value based on at least one of a class of service, a frequent flier status, a fare paid status, a group travel status, an international travel status, a VIP status, a physical condition, and an age associated with the disrupted passenger.

4. The method of claim 1, wherein determining a passenger value for the disrupted passenger is performed by a rules engine maintained by the travel service provider.

5. The method of claim 1, wherein the disrupted travel service is associated with a departing and arrival time, and wherein determining an alternative itinerary includes:

determining an alternative itinerary for the disrupted travel service based on available alternative travel services each associated with at least one of an alternative arrival and departing time within a predetermined period of time of the arrival and departing time, respectively, of the disrupted travel service.

6. The method of claim 1, wherein the disrupted passenger is rebooked on the alternative itinerary based on a preference of the passenger value of the disrupted passenger over a passenger values associated with another disrupted passenger.

7. The method of claim 1, wherein rebooking the disrupted passenger is performed automatically following a detection of the disrupted service.

8. The method of claim 1, wherein notifying at least one of the disrupted passenger and a travel service provider of the rebooking includes:

notifying the disrupted passenger of the rebooking through at least one of a wireline telephone medium, a wireless telephone medium, and a network data communication medium.

9. The method of claim 8, wherein notifying the disrupted passenger includes:

providing a text based message including information reflecting the alternative itinerary.

10. The method of claim 8, wherein notifying the disrupted passenger includes:

providing a voice based message including information reflecting the alternative itinerary.

11. The method of claim 1, wherein the disrupted passenger is notified of the rebooking through a medium previously selected by the disrupted passenger.

12. The method of claim 1, wherein determining a passenger value includes:

identifying an average cost per mile for a plurality of travel service providers in a plurality of service classes;

determining a modified cost per mile for each average cost per mile within different mileage ranges; and

determining the passenger value for the disrupted passenger based on a modified cost per mile that is applied to a class of service and a mileage of the disrupted travel service.

13. A method for determining a value associated with a passenger booked on a disrupted airline flight associated with a disrupted itinerary segment, comprising:

identifying an average cost per mile for a plurality of airlines in a plurality of service classes;

determining a modified cost per mile for each average cost per mile within different mileage ranges; and

determining a fare value for the disrupted passenger based on a modified cost per mile that is applied to a class of service and a mileage of the disrupted itinerary segment.

14. A system for re-accommodating a disrupted passenger booked on a first airline flight, comprising:

a rules engine for maintaining one or more rules associated with travel based passengers, wherein the rules engine is configured to determine a value associated with the disrupted passenger based on the one or more rules;

a flight memory for storing flight information associated with a plurality of airline flights;

a passenger memory for storing passenger information associated with the travel based passengers;

a re-accommodation component for rebooking the disrupted passenger on a second airline flight based on at least one of the value, the flight information, and passenger information associated with the disrupted passenger; and

a notification component for notifying at least one of the disrupted passenger and travel based entity of the rebooking.

15. The system of claim 14, wherein the travel based entity is one of an airline, a travel agent entity, an entity that provides packaged travel tours, a hotel based entity, and a vehicle rental based entity.

16. The system of claim 14, wherein the one or more rules may be at least one of, provided, modified, activated, deactivated, and deleted, by one of an airline and a travel agent based entity.

17. The system of claim 14, wherein the rules engine may be deactivated such that the re-accommodation driver determines rebooks the disrupted passenger without considering the one or more rules maintained in the rules engine.

18. A method for receiving a notification of a disrupted travel service, comprising:

receiving a notification of a rebooking of an itinerary associated with a disrupted travel service previously booked, wherein the travel service is disrupted within a close proximity of time of a departure time included in the itinerary of the booked travel service.

19. The method of claim 18, wherein the close proximity of time is a 24 hour period of time.

20. The method of claim 18, wherein the notification is received through a medium selected prior to the disruption.

21. The method of claim 18, wherein the notification includes a message identifying an alternative itinerary to the itinerary associated with the disrupted travel service.

22. A computer-readable medium including instructions for performing a method, when executed by a processor, for re-accommodating a disrupted passenger associated with a disrupted travel service, the method comprising:

determining a passenger value for a disrupted passenger;

determining an alternative itinerary for the disrupted travel service;

rebooking the disrupted passenger on the alternative itinerary based the determined passenger value; and

notifying at least one of the disrupted passenger and a travel service provider of the rebooking.

23. The computer-readable medium of claim 22, wherein determining a passenger value for the disrupted passenger includes:

determining the passenger value based on a function of a relationship of the disrupted passenger with the travel service provider.

24. The computer-readable medium of claim 22, wherein determining a passenger value for the disrupted passenger includes:

determining the passenger value based on at least one of a class of service, a frequent flier status, a fare paid status, a group travel status, an international travel status, a VIP status, a physical condition, and an age associated with the disrupted passenger.

25. The computer-readable medium of claim 22, wherein determining a passenger value for the disrupted passenger is performed by a rules engine maintained by the travel service provider.

26. The computer-readable medium of claim 22, wherein the disrupted travel service is associated with a departing and arrival time, and wherein determining an alternative itinerary includes:

determining an alternative itinerary for the disrupted travel service based on available alternative travel services each associated with at least one of an alternative arrival and departing time within a predetermined period of time of the arrival and departing time, respectively, of the disrupted travel service.

27. The computer-readable medium of claim 22, wherein the disrupted passenger is rebooked on the alternative itinerary based on a preference of the passenger value of the disrupted passenger over a passenger values associated with another disrupted passenger.

28. The computer-readable medium of claim 22, wherein rebooking the disrupted passenger is performed automatically following a detection of the disrupted service.

29. The computer-readable medium of claim 22, wherein notifying at least one of the disrupted passenger and a travel service provider of the rebooking includes:

notifying the disrupted passenger of the rebooking through at least one of a wireline telephone medium, a wireless telephone medium, and a network data communication medium.

30. The computer-readable medium of claim 29, wherein notifying the disrupted passenger includes:

providing a text based message including information reflecting the alternative itinerary.

31. The computer-readable medium of claim 29, wherein notifying the disrupted passenger includes:

providing a voice based message including information reflecting the alternative itinerary.

32. The computer-readable medium of claim 22, wherein the disrupted passenger is notified of the rebooking through a medium previously selected by the disrupted passenger.

33. The computer-readable medium of claim 22, wherein determining a passenger value includes:

identifying an average cost per mile for a plurality of travel service providers in a plurality of service classes;

determining a modified cost per mile for each average cost per mile within different mileage ranges; and

determining the passenger value for the disrupted passenger based on a modified cost per mile that is applied to a class of service and a mileage of the disrupted travel service.

34. A computer-readable medium including instructions for performing a method, when executed by a processor, for determining a value associated with a passenger booked on a disrupted airline flight associated with a disrupted itinerary segment, the method comprising:

identifying an average cost per mile for a plurality of airlines in a plurality of service classes;

determining a modified cost per mile for each average cost per mile within different mileage ranges; and

determining a fare value for the disrupted passenger based on a modified cost per mile that is applied to a class of service and a mileage of the disrupted itinerary segment.

35. A system for re-accommodating a disrupted passenger associated with a disrupted travel service, comprising:

means for determining a passenger value for a disrupted passenger;

means for determining an alternative itinerary for the disrupted travel service;

means for rebooking the disrupted passenger on the alternative itinerary based the determined passenger value; and

means for notifying at least one of the disrupted passenger and a travel service provider of the rebooking.

36. A system for determining a value associated with a passenger booked on a disrupted airline flight associated with a disrupted itinerary segment, comprising:

means for identifying an average cost per mile for a plurality of airlines in a plurality of service classes;

means for determining a modified cost per mile for each average cost per mile within different mileage ranges; and

means for determining a fare value for the disrupted passenger based on a modified cost per mile that is applied to a class of service and a mileage of the disrupted itinerary segment.