Product inquiry apparatus and a product inquiry method used for inquiring about a product when the product is broken down
First Claim
1. A product inquiry system comprising:
- a first information terminal which displays an inquiry about a trouble of a product and outputs an answer data indicating an answer to said inquiry; and
a product inquiry apparatus which stores a plurality of trouble data and a plurality of answer data, each of said plurality of trouble data is related to at least one of a plurality of answer data;
wherein said product inquiry apparatus receives said answer data, retrieve one indicating said trouble among said plurality of trouble data, based on said answer data and said plurality of answer data, and outputs said first information terminal.
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Accused Products
Abstract
A product inquiry apparatus includes an inquiry content collector, an inquiry database and a diagnosis data distributor. The inquiry content collector receives an answer data from a first information terminal displaying an inquiry about a trouble of a product and outputs the answer data indicating an answer to the inquiry. The inquiry database stores a plurality of trouble data and a plurality of answer data, wherein each of the plurality of trouble data is related to at least one of the plurality of answer data. The diagnosis data distributor retrieves one indicating the trouble among the plurality of trouble data, based on the answer data and the plurality of answer data, and outputs the first information terminal (9).
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Citations
28 Claims
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1. A product inquiry system comprising:
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a first information terminal which displays an inquiry about a trouble of a product and outputs an answer data indicating an answer to said inquiry; and
a product inquiry apparatus which stores a plurality of trouble data and a plurality of answer data, each of said plurality of trouble data is related to at least one of a plurality of answer data;
wherein said product inquiry apparatus receives said answer data, retrieve one indicating said trouble among said plurality of trouble data, based on said answer data and said plurality of answer data, and outputs said first information terminal. - View Dependent Claims (2, 3, 4)
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5. A product inquiry apparatus comprising:
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a inquiry content collector which receives an answer data from a first information terminal displaying an inquiry about a trouble of a product and outputs said answer data indicating an answer to said inquiry;
a inquiry database which stores a plurality of trouble data and a plurality of answer data, wherein each of said plurality of trouble data is related to at least one of said plurality of answer data; and
a diagnosis data distributor which retrieves one indicating said trouble among said plurality of trouble data, based on said answer data and said plurality of answer data, and outputs said first information terminal. - View Dependent Claims (6, 7, 8, 9, 10, 11, 12)
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13. A product inquiry method comprising the steps of:
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(a) receiving an answer data from a first information terminal which displays an inquiry about a trouble of a product and outputs said answer data indicating an answer to said inquiry;
(b) retrieving a trouble data indicating said trouble among a plurality of trouble data, based on said answer data and a plurality of answer data; and
(c) outputting said trouble data to said first information terminal);
wherein said plurality of trouble data and a plurality of answer data is stored in an inquiry database, each of said plurality of trouble data is related to at least one of said plurality of answer data. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20)
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21. A computer program product embodied on a computer-readable medium and comprising code that, when executed, causes a computer to perform the following:
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(k) receiving an answer data from a first information terminal which displays an inquiry about a trouble of a product and outputs said answer data indicating an answer to said inquiry;
(l) retrieving a trouble data indicating said trouble among a plurality of trouble data, based on said answer data and a plurality of answer data; and
(m) outputting said trouble data to said first information terminal;
wherein said plurality of trouble data and a plurality of answer data is stored in an inquiry database, each of said plurality of trouble data is related to at least one of said plurality of answer data. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28)
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Specification