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Product inquiry apparatus and a product inquiry method used for inquiring about a product when the product is broken down

  • US 20030225790A1
  • Filed: 05/28/2003
  • Published: 12/04/2003
  • Est. Priority Date: 05/31/2002
  • Status: Abandoned Application
First Claim
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1. A product inquiry system comprising:

  • a first information terminal which displays an inquiry about a trouble of a product and outputs an answer data indicating an answer to said inquiry; and

    a product inquiry apparatus which stores a plurality of trouble data and a plurality of answer data, each of said plurality of trouble data is related to at least one of a plurality of answer data;

    wherein said product inquiry apparatus receives said answer data, retrieve one indicating said trouble among said plurality of trouble data, based on said answer data and said plurality of answer data, and outputs said first information terminal.

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