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Call center access in a dispatch based call system

  • US 20030232623A1
  • Filed: 06/12/2002
  • Published: 12/18/2003
  • Est. Priority Date: 06/12/2002
  • Status: Active Grant
First Claim
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1. In a dispatch communications system comprising a service provider infrastructure, a method for communicating with a call center having at least one end station, the method comprising the steps of:

  • initiating a dispatch request from a subscriber unit to the fixed service provider infrastructure using a selected identifier corresponding to a given call center;

    obtaining an identifier corresponding to an available end station within the desired call center; and

    establishing a dispatch session between the subscriber unit and the available end station using the available end station identifier.

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