System and method for providing service in wireless network environment using customer relation management

• US 20030233458A1
• Filed: 02/19/2003
• Published: 12/18/2003
• Est. Priority Date: 02/19/2002
• Status: Abandoned Application

• Current Assignee: Kovecom Co. Ltd.
• Original Assignee: Kovecom Co. Ltd.
• Inventors: Kymm, Joseph, Kwon, Hwang-Sub
• Application Number:
  US10/369,183
• Publication Number:
  US 20030233458A1
• Time in Patent Office: Days
• US Class Current: 709/227
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: H04L 63/102 Entity profiles
• CPC Class Codes: H04L 67/51 Discovery or management thereof, e.g. service location protocol [SLP] or web services
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 Network security protocols
• CPC Class Codes: H04W 12/06 Authentication
• CPC Class Codes: H04W 4/00 Services specially adapted for wireless communication networks; Facilities therefor
• CPC Class Codes: H04W 88/08 Access point devices

Abstract

A system for providing service in wireless network environment using customer relation management comprises: an operation server provided with integrated customer information database and customer preference database; and an access point connected to the operation server in server-client distribution environment and installed at a hot-spot, for recognizing a client wireless terminal that enters detection area; wherein the operation server comprises: a customer authentication module for determining whether the customer is registered to the customer information database using a device profile of the detected wireless terminal and a user identifier in response to a request of the access point; and a customer event analysis module for analyzing event information of the customer generated in the hot-spot and extracting customer preference information; the access point comprises: a recognition module for recognizing the client wireless terminal that enters the detection area, transferring a remote agent program and extracting the device profile of the wireless terminal and the user identifier. First customer information is analyzed in wireless network environment and the extracted customer preference information is actively provided to the customer using wireless terminals so that the customer can select products or services easily.

Claims

1. A system for providing service in wireless network environment using customer relation management, the system comprising:

an operation server provided with integrated customer information database and customer preference database; and

an access point connected to the operation server in server-client distribution environment and installed at a hot-spot, for recognizing a client wireless terminal that enters detection area;

wherein the operation server comprises;

a customer authentication module for determining whether the customer is registered to the customer information database using a device profile of the detected wireless terminal and a user identifier in response to a request of the access point; and

a customer event analysis module for analyzing event information of the customer generated in the hot-spot and extracting customer preference information;

the access point comprises;

a recognition module for recognizing the client wireless terminal that enters the detection area, transferring a remote agent program and extracting the device profile of the wireless terminal and the user identifier.

2. The system according to claim 1, wherein the operation server further comprises:

a database management module for comparing a personal identification number (PIN) transmitted from the access point an ID registered to a local customer information database with the device profile extracted by the remote agent program and distributing and storing user identifier.

3. The system according to claim 1, wherein the access point further comprises:

a payment module connected to a POS system in the hot-spot, for receiving payment information of the customer through the POS system and transmitting the payment information to the operation server so that the operation server analyzes the payment information of the customer and extracts the customer preference information to store the customer preference information on the customer preference database.

4. A method for providing service in wireless network environment using customer relation management, which is applied to a system providing service that includes an access point installed at a hot-spot and connected to a wireless terminal in a detection area through a local wireless network and an operation server connected to the access point through the network, the method comprising the steps of:

(a) detecting a client wireless terminal that enters the detection area of a hot-spot provided with the access point and transferring a remote agent program;

(b) extracting the device profile of the wireless terminal and the user identifier from the transferred remote agent program and transferring the extracted device profile of the wireless terminal and the extracted user identifier to the access point;

(c) transferring the transferred device profile of the wireless terminal and the transferred user identifier to the operation server and determining whether the wireless terminal belongs to the customer registered to an integrated customer information database;

(d) if the wireless terminal belongs to the customer registered to an integrated customer information database, searching customer preference information database of the operation server for customer preference information corresponding to the hot-spot; and

(e) providing a local service to the wireless terminal through the access point based on the searched customer preference information.

5. The method according to claim 4, further comprising the steps of:

(f) receiving payment information of the customer through a POS system and transmitting the payment information to the operation server at the access point connected to the POS system in the hot-spot; and

(g) analyzing payment information of the customer and extracting customer preference information to store the customer preference information on the customer preference database at the operation server.

6. The method according to claim 4, further comprising the steps of:

(h) if the wireless terminal does not belong to the customer registered to the integrated customer information database of the operation server, determine whether the wireless terminal belongs to the customer registered to a local service of a service provider of the hot-spot;

(i) if the wireless terminal belongs to the customer registered to the local service, receiving a personal identification number (PIN) and an ID registered on a local customer information database through the remote agent program and transmitting the PIN and the ID to the operation server at the access point; and

(j) matching the device profile extracted by the remote agent program, attaching a user identifier and storing the user identifier on the integrated customer information database at the operation server.