Please download the dossier by clicking on the dossier button x
×

Measurement of content ratings through vision and speech recognition

  • US 20040001616A1
  • Filed: 06/27/2002
  • Published: 01/01/2004
  • Est. Priority Date: 06/27/2002
  • Status: Abandoned Application
First Claim
Patent Images

1. A method for measuring customer satisfaction with at least one of a service, product, and content, the method comprising:

  • acquiring at least one of image and speech data for the customer;

    analyzing the acquired at least one of image and speech data for at least one of the following;

    (a) detection of a gaze of the customer;

    (b) detection of a facial expression of the customer;

    (c) detection of an emotion of the customer;

    (d) detection of a speech of the customer; and

    (e) detection of an interaction of the customer with at least one of the service, product, and content; and

    determining customer satisfaction based on at least one of (a)-(e).

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×