Measurement of content ratings through vision and speech recognition
First Claim
1. A method for measuring customer satisfaction with at least one of a service, product, and content, the method comprising:
- acquiring at least one of image and speech data for the customer;
analyzing the acquired at least one of image and speech data for at least one of the following;
(a) detection of a gaze of the customer;
(b) detection of a facial expression of the customer;
(c) detection of an emotion of the customer;
(d) detection of a speech of the customer; and
(e) detection of an interaction of the customer with at least one of the service, product, and content; and
determining customer satisfaction based on at least one of (a)-(e).
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Abstract
A method for measuring customer satisfaction with at least one of a service, product, and content is provided. The method including: acquiring at least one of image and speech data for the customer; analyzing the acquired at least one of image and speech data for at least one of the following: (a) detection of a gaze of the customer; (b) detection of a facial expression of the customer; (c) detection of an emotion of the customer; (d) detection of a speech of the customer; and (e) detection of an interaction of the customer with at least one of the service, product, and content; and determining customer satisfaction based on at least one of (a)-(e).
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Citations
20 Claims
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1. A method for measuring customer satisfaction with at least one of a service, product, and content, the method comprising:
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acquiring at least one of image and speech data for the customer;
analyzing the acquired at least one of image and speech data for at least one of the following;
(a) detection of a gaze of the customer;
(b) detection of a facial expression of the customer;
(c) detection of an emotion of the customer;
(d) detection of a speech of the customer; and
(e) detection of an interaction of the customer with at least one of the service, product, and content; and
determining customer satisfaction based on at least one of (a)-(e). - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A computer program product embodied in a computer-readable medium for measuring customer satisfaction with at least one of a service, product, and content, the computer program product comprising:
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computer readable program code means for acquiring at least one of image and speech data for the customer;
computer readable program code means for analyzing the acquired at least one of image and speech data for at least one of the following;
(a) detection of a gaze of the customer;
(b) detection of a facial expression of the customer;
(c) detection of an emotion of the customer;
(d) detection of a speech of the customer; and
(e) detection of an interaction of the customer with at least one of the service, product, and content; and
computer readable program code means for determining customer satisfaction based on at least one of (a)-(e). - View Dependent Claims (16)
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17. A program storage device readable by machine, tangibly embodying a program of instructions executable by the machine to perform method steps for measuring customer satisfaction with at least one of a service, product, and content, the method comprising:
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acquiring at least one of image and speech data for the customer;
analyzing the acquired at least one of image and speech data for at least one of the following;
(a) detection of a gaze of the customer;
(b) detection of a facial expression of the customer;
(c) detection of an emotion of the customer;
(d) detection of a speech of the customer; and
(e) detection of an interaction of the customer with at least one of the service, product, and content; and
determining customer satisfaction based on at least one of (a)-(e). - View Dependent Claims (18)
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19. An apparatus for measuring customer satisfaction with at least one of a service, product, and content, the apparatus comprising:
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at least one of a camera and microphone for acquiring at least one of image and speech data for the customer; and
a processor having means for analyzing the acquired at least one of image and speech data for at least one of the following;
(a) detection of a gaze of the customer;
(b) detection of a facial expression of the customer;
(c) detection of an emotion of the customer;
(d) detection of a speech of the customer; and
(e) detection of an interaction of the customer with at least one of the service, product, and content;
wherein the processor further has means for determining customer satisfaction based on at least one of (a)-(e). - View Dependent Claims (20)
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Specification