System and method for the accurate collection of end-user opinion data for applications on a wireless network

• US 20040002301A1
• Filed: 07/01/2002
• Published: 01/01/2004
• Est. Priority Date: 07/01/2002
• Status: Active Grant

• Current Assignee: Qualcomm, Inc.
• Original Assignee: Qualcomm, Inc.
• Inventors: Ross, David J., Khazaka, Samir K., Chmaytelli, Mazen, Kenagy, Jason
• Granted Patent: US 6,792,244 B2
• Time in Patent Office: Days
• US Class Current: 455/2.01
• CPC Class Codes: G09B 7/02 of the type wherein the student is expected to construct an answer to the question which is presented or wherein the machine gives an answer to the question presented by a student
• CPC Class Codes: H04M 2203/1041 Televoting
• CPC Class Codes: H04M 3/42178 by downloading data to substation equipment

Abstract

A system, method, and computer program for collecting end-user opinions of applications and data in a wireless communications network. The system identifies the end-user who has downloaded software applications and/or data to a wireless device and collects end-user opinion preferably through the transmission of a targeted questionnaire to the wireless device.

Claims

1. A system for collecting opinion from an end-user of a wireless device on a wireless communications network, the system comprising:

a wireless communications network;

a wireless communications device in communication with the wireless communications network, the wireless communications device collecting end-user opinion after the end-user has used a software application for a predetermined period, the opinion being sent by the wireless communications device to the wireless communications network; and

a server in communication with the wireless communications network, the server running an application that receives the end-user opinion from the wireless communications network.

2. The system according to claim 1, wherein the wireless communication device uses an applet to collect end-user opinion and the server transmits the applet to the wireless communications device during a registration procedure.

3. The system according to claim 2, wherein the wireless communications device selects and receives a software application from the server for which the end-user will provide an opinion.

4. The system according to claim 3, wherein the wireless communications network transmits the applet to the wireless communications device when transmitting the software application to the wireless communications device.

5. The system according to claim 1, wherein the server further comprises a record database of end-user opinion.

6. A system for collecting opinion from an end-user using a wireless communications network, the system comprising:

a wireless communications means for communicating with a wireless communications network; and

an end-user opinion collection means for collecting end-user opinion after the end-user has used a software application for a predetermined period.

7. The system according to claim 6, further comprising a storage means for storing the collected end-user opinions.

8. A method for collecting opinion from an end-user using a wireless device on a wireless communications network, the method comprising the steps of:

registering a wireless communications device with a wireless communications network;

transmitting identification information from the wireless communications device to the wireless communications network;

transmitting data from the wireless communications network to the wireless communications device, the data including at least a questionnaire, and the data being transmitted during a first registration procedure of the wireless communications device;

prompting the questionnaire to the end-user on a display screen;

collecting opinion from the end-user; and

transmitting the opinion from the wireless communications device to the wireless communication network, the opinion being transmitted during a second registration procedure.

9. The method according to claim 8, further comprising the step of transmitting the opinion from the wireless communications network to a server.

10. The method according to claim 8, further comprising the steps of:

monitoring usage of a software application on the wireless communications device; and

checking whether the usage has passed a predefined threshold event.

11. The method according to claim 10, further comprising the step of recording the usage in a record.

12. The method according to claim 8, further comprising the steps of:

checking whether the opinion is for a software application whose manufacturer subscribes to a user opinion collection service;

if the manufacturer is a subscriber, forwarding the opinion to the manufacturer; and

if the manufacturer is not a subscriber, sending a service offer to the manufacturer.

13. A method for collecting opinion from an end-user of a software application, the method comprising the steps of:

connecting to a server;

receiving the software application from the server;

using the software application;

detecting a threshold event has occurred for the software application usage;

prompting a questionnaire to the end-user;

collecting the opinion from the end-user; and

transmitting the opinion to the server.

14. The method according to claim 13, further comprising the step of connecting to a wireless communications network.

15. The method according to claim 14, wherein the step of transmitting occurs during a registration procedure.

16. The method according to claim 13, further comprising the step of connecting to a high-speed data network.

17. The method according to claim 13, further comprising the step of recording usage of the software application in a record.

18. The method according to claim 17, wherein the step of detecting further comprises the step of comparing the record against a threshold number of application uses.

19. The method according to claim 13, further comprising the step of recording the specific time of installation of the software application in a record.

20. The method according to claim 19, wherein the step of detecting further comprises the step of comparing the installation time against the current time.

21. The method according to claim 13, wherein the step of prompting a questionnaire to the end-user is prompting a questionnaire to the end-user through an applet from the server.

22. The method according to claim 21, wherein the step of prompting occurs during a registration procedure.

23. A server for selectively downloading applications and data to wireless devices across a wireless network, the server collecting opinion data from an end-user at a wireless device after the end-user has downloaded software application or data and used the application or data for a predetermined period, the opinion data being sent by the wireless device to the server through the wireless network.

24. The server according to claim 23, wherein the server transmits an applet to the wireless device to have the end-user input and transmit opinion data to the server.

25. The server according to claim 23, wherein the server indicates which served applications and data the end-user will be requested to provide an opinion for if downloaded.

26. The server according to claim 24, wherein the server transmits the applet to the wireless device when downloading the software application or data to the wireless communications device.

27. The server according to claim 23, wherein the server further comprises a record database of end-user opinion.

28. A computer program resident in a computer readable medium, that when executed, directs a computer in communication with a wireless network to perform the steps of:

selectively downloading an application to a wireless device across the wireless network;

recording the identity of the end-user to which the application was downloaded;

requesting the end-user provide opinion data for the downloaded application; and

receiving opinion data from the end-user.

29. The program according to claim 28, further directing the computer to perform the steps of:

identifying a software manufacturer for the downloaded software application;

determining whether the software manufacturer is a subscriber; and

if the software manufacturer is a subscriber, sending the end-user opinion data to the software manufacturer, the opinion data received for the specific application of that software manufacturer.

30. The program according to claim 29, further directing the computer to perform the step of sending a service offer to the software manufacturer if the software manufacturer is not a subscriber.

31. The program according to claim 28, further directing the computer to perform the step of connecting to a wireless communication network prior to selectively downloading an application to a wireless device across the wireless network.

32. The program according to claim 28, further directing the computer to perform the step of identifying the end-user by an electronic serial number.

33. The program according to claim 28, further directing the computer to perform the step of identifying the end-user by a network address.

36. The program according to claim 28, further directing the computer to perform the step of recording the opinion data from the end-user.

37. The program according to claim 36, further directing the computer to perform the step of recording the opinion data from the end-user in a remote database.

34. The program according to claim 40, wherein the step of requesting the end-user provide opinion data for the downloaded application is requesting opinion data through sending a questionnaire to the wireless device of the end-user as a data message.

35. The program according to claim 40, wherein the step of requesting the end-user provide opinion data for the downloaded application is requesting opinion data through sending a questionnaire to the wireless device of the end-user as instant message.