Method and system for supporting non-intrusive and effective voice communication among mobile users
First Claim
1. A method for supporting non-intrusive and effective voice communication among mobile users by managing voice calls between callers and callees based on callee availability, caller-callee relationships, and non-intrusive information exchange, including interactive exchange at the time of call setup but prior to a call being answered.
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Abstract
A system and related method for supporting non-intrusive and effective voice communication among mobile users in which voice calls between mobile users are managed based on callee availability, caller-callee relationships, and non-intrusive information exchange, including interactive exchange at the time of call setup but prior to the call being answered. Callee availability can be based on callee device status, calendar activities, location, past behavior and other factors. The caller-callee relationships specify whether the callee is available, unavailable or on restricted availability relative to the caller. The interactive exchange can be implemented using voice and/or text/graphic displays on caller and callee mobile device. Callees are provided with options for handling the call. Callers are provided with information regarding the callee'"'"'s current and future availability and willingness to receive a voice call from the caller, thus maximizing the chance of caller reaching the callee on every voice call.
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Citations
21 Claims
- 1. A method for supporting non-intrusive and effective voice communication among mobile users by managing voice calls between callers and callees based on callee availability, caller-callee relationships, and non-intrusive information exchange, including interactive exchange at the time of call setup but prior to a call being answered.
- 11. A system for supporting non-intrusive and effective voice communication among mobile users, said system being adapted to manage voice calls between mobile users based on callee availability, caller-callee relationships, and non-intrusive information exchange, including interactive exchange at the time of call setup but prior to the call being answered.
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21. A call management server for supporting non-intrusive and effective voice communication among mobile users, said system having a call manager adapted to manage voice calls between mobile users based on callee availability and caller-callee relationships, and communication resources providing non-intrusive information exchange, including interactive exchange at the time of call setup but prior to the call being answered;
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said callee availability being determined by callee status indicators that include free, busy and away;
said callee status indicators being based on one or more of callee mobile device status, callee calendar activities, callee location and past callee behavior;
said caller-callee relationship being determined by caller status indicators that include available, unavailable or restricted availability;
said information exchange including providing said caller with information regarding said callee'"'"'s current and future availability and willingness to receive a voice call from said caller, and providing call handling options to said caller;
said call handling options including sending a callback message to said callee, leaving a voice mail message and setting a callback alert that alerts said caller when said callee becomes available;
said information exchange including providing call handling options to said callee;
said call handling options including asking said caller is said call is urgent, answering said call, diverting said caller to an options menu that allows said caller to send a callback message or leave a voice mail message, diverting said caller to an options menu that advises said caller to callback within a specified time frame and allows said caller to leave a voice mail message, and placing said call on hold;
said call handling options including allowing said callee to change said callee availability and said caller-callee relationship; and
said information exchange including one or more of interactive voice response menus, graphical menus and text menus.
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Specification