Program, method and system for searching content, and operator questioning processing system

• US 20040002946A1
• Filed: 12/02/2002
• Published: 01/01/2004
• Est. Priority Date: 06/28/2002
• Status: Active Grant

• Current Assignee: Knapp Investment Company Limited
• Original Assignee: Fujitsu Limited
• Inventors: Yamaguchi, Hiroshi
• Granted Patent: US 7,065,519 B2
• Time in Patent Office: Days
• US Class Current: 707/1
• CPC Class Codes: G06F 16/338 Presentation of query results
• CPC Class Codes: Y10S 707/99932 Access augmentation or optimizing
• CPC Class Codes: Y10S 707/99933 Query processing, i.e. searching
• CPC Class Codes: Y10S 707/99934 Query formulation, input preparation, or translation
• CPC Class Codes: Y10S 707/99935 Query augmenting and refining, e.g. inexact access

Abstract

The present invention searches a first content group stored in a user terminal using given keywords, displays search result in a list using a web browser, and stores IDs corresponding content referred to by the user in a reference history storage unit. After this, when the user searches a second content group stored in the support server, the server receives keywords and reference history from the user terminal and searches the second content group using the keywords. The server then determines whether or not the ID of retrieved content exist in the reference history, and displays contents with IDs in the reference history and content with IDs not existing in the reference history in such a manner that the content are distinguishable from each other with the Web browser of the user terminal.

Claims

1. A program for searching content with a first content group stored in a first storage unit and a second content group containing similar content as the first content group stored in a second storage unit provided in separately, the program causing a computer to execute the processes of:

searching the first content group stored in the first storage unit using inputted search conditions;

displaying retrieved content as search results of the first content group;

acquiring identification information corresponding content selected from the search results of the first content group and storing the identification information as reference history;

searching the second content group stored in the second storage unit using the search conditions;

acquiring identification information corresponding each retrieved content as search results of the second content group and determining whether or not the identification information corresponding the content retrieved from the second content group exists in the reference history; and

displaying the content retrieved from the second content group as search results in such a manner that the content having the identification information in the reference history and the content not having the identification information in the reference history are distinguishable.

2. A program according to claim 1, wherein, in the process of displaying the retrieved content as search result of the second content group, a mark showing referred-to is added only to each retrieved content with identification information existing in the reference history for display.

3. A program according to claim 1, wherein, in the process of displaying the retrieved content as search results of the second content group, only retrieved content whose identification information does not exist in the reference history is displayed.

4. A computer-readable medium for recording a program for searching content with a first content group stored in a first storage unit and a second content group containing similar content as the first content group stored in a second storage unit provided in separately, wherein the program causing a computer to execute the processes of:

searching the first content group stored in the first storage unit using inputted search conditions;

displaying retrieved content as search results of the first content group;

acquiring identification information corresponding content selected from the search results of the first content group and storing the identification information as reference history;

searching the second content group stored in the second storage unit using the search conditions;

acquiring identification information corresponding each retrieved content as search results of the second content group and determining whether or not the identification information corresponding the content retrieved from the second content group exists in the reference history; and

displaying the content retrieved from the second content group as search results in such a manner that the content having the identification information in the reference history and the content not having the identification information in the reference history are distinguishable.

5. A computer-readable medium according to claim 4, wherein in the process of displaying the retrieved content as search results of the second content group, a mark showing referred-to is added only to retrieved content with identification information existing in the reference history for display.

6. A computer-readable medium according to claim 4, wherein in the process of displaying the retrieved content as search results of the second content group, only retrieved content whose identification information does not exist in the reference history is displayed.

7. A method for searching content with a first content group stored in a first storage unit and a second content group containing similar content as the first content group stored in a second storage unit provided in separately, the method comprising the steps of:

searching the first content group stored in the first storage unit using inputted search conditions;

displaying retrieved content as search results of the first content group;

acquiring identification information corresponding content selected from the search results of the first content group and storing the identification information as reference history;

searching the second content group stored in the second storage unit using the search conditions;

acquiring identification information corresponding each retrieved content as search results of the second content group and determining whether or not the identification information corresponding the content retrieved from the second content group exists in the reference history; and

displaying the content retrieved from the second content group as search results in such a manner that the content having the identification information in the reference history and the content not having the identification information in the reference history are distinguishable.

8. A method according to claim 7, wherein in the steps of displaying the retrieved content as search results of the second content group, a mark showing referred-to is added only to retrieved content with identification information existing in the reference history for display.

9. A method according to claim 7, wherein in the step of displaying the retrieved content as search results of the second content group, only retrieved content whose identification information does not exist in the reference history is displayed.

10. A system for searching content with a first content group stored in a first storage unit and a second content group containing similar content as the first content group stored in a second storage unit provided in separately, the system comprising:

means for searching the first content group stored in the first storage unit using inputted search conditions;

mean for displaying retrieved content as search results of the first content group;

means for acquiring identification information corresponding content selected from the search results of the first content group and storing the identification information as reference history;

means for searching the second content group stored in the second storage unit using the search conditions;

means for acquiring identification information corresponding each retrieved content as search results of the second content group and determining whether or not the identification information corresponding the content retrieved from the second content group exists in the reference history; and

means for displaying the content retrieved from the second content group as search results in such a manner that the content having the identification information in the reference history and the content not having the identification information in the reference history are distinguishable.

11. A system according to claim 10, wherein when the retrieved content as search results of the second content group is displayed, a mark showing referred-to is added only to retrieved content with identification information existing in the reference history for display.

12. A system according to claim 10, wherein when the retrieved content as search results of the second content group is displayed, only retrieved content whose identification information does not exist in the reference history is displayed.

13. An operator questioning processing system having a user terminal storing a first content group stored in a first storage unit and a server storing a second content group containing similar content as the first content group stored in a second storage unit, for carrying out processing for questioning by the user using search results of the first and second content group, wherein the user terminal comprises:

means for searching the first content group stored in the first storage unit using inputted search conditions;

mean for displaying retrieved content as search results of the first content group;

means for acquiring identification information corresponding content selected from the search results of the first content group and storing the identification information as reference history;

means for inputting question data; and

means for sending the question data, the search conditions, and the reference history to the server, and

the server comprises;

means for receiving the question data, the search conditions, and the reference history;

means for searching the second content group using the search conditions; and

means for determining whether or not identification information of retrieved content as search results of the second content group exists in the reference history and for displaying a list of retrieved content as search results of the second content group in such a manner that the content having the identification information in the reference history and the content not having the identification information in the reference history are distinguishable.