Centrally controlled end-to-end service quality monitoring system and method in a distributed environment
First Claim
1. A system for monitoring telecommunications services end-to-end through a distributed network environment, the system comprising:
- a distributed telecommunication network, the distributed telecommunication network being capable of providing communications to a plurality of users during an active state;
a plurality of point of presence servers distributed throughout the geographic regions served by the distributed telecommunications network, each of the point of presence servers being adapted to provide at least a test pattern from a plurality of test patterns where each of the test patterns corresponds respectively to at least one of a plurality of services, whereupon the test pattern is transferred from one of the point of presence servers to another point of presence server to identify a quality level of the distributed telecommunication network between the one point of presence server and the other point of presence server; and
a master controller coupled to each of the point of presence servers via an Internet Protocol Wide Area Network (IP-WAN), the master controller being adapted to select at least one of the services for which a use of the selected service by a user of the selected service is simulated by one of the point of presence servers where the one point of presence server transfers the test pattern associated with the selected service to the other point of presence server, the master controller being adapted to receive information associated with the quality level of the distributed telecommunication network from one of the point of presence servers.
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Accused Products
Abstract
A system (and methods) for monitoring telecommunications services end-to-end through a distributed network environment. The system includes a distributed telecommunication network, which is capable of providing communications to a plurality of users during an active state. The system also has a plurality of point of presence servers distributed throughout the cities served by the distributed telecommunication network. Each of the point of presence servers is adapted to provide a test pattern from a plurality of test patterns where each of the test patterns correspond respectively to one of a plurality of services. The test pattern is transferred from one of the point of presence servers to another point of presence server to identify a quality level of the distributed telecommunication network between the one point of presence server and the other point of presence server. Other features are also included.
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Citations
98 Claims
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1. A system for monitoring telecommunications services end-to-end through a distributed network environment, the system comprising:
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a distributed telecommunication network, the distributed telecommunication network being capable of providing communications to a plurality of users during an active state;
a plurality of point of presence servers distributed throughout the geographic regions served by the distributed telecommunications network, each of the point of presence servers being adapted to provide at least a test pattern from a plurality of test patterns where each of the test patterns corresponds respectively to at least one of a plurality of services, whereupon the test pattern is transferred from one of the point of presence servers to another point of presence server to identify a quality level of the distributed telecommunication network between the one point of presence server and the other point of presence server; and
a master controller coupled to each of the point of presence servers via an Internet Protocol Wide Area Network (IP-WAN), the master controller being adapted to select at least one of the services for which a use of the selected service by a user of the selected service is simulated by one of the point of presence servers where the one point of presence server transfers the test pattern associated with the selected service to the other point of presence server, the master controller being adapted to receive information associated with the quality level of the distributed telecommunication network from one of the point of presence servers. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23)
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24. A system for monitoring telecommunications services end-to-end through a distributed network environment, the system comprising:
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a plurality of point of presence servers distributed throughout cities served by a distributed telecommunication network, each of the point of presence servers being adapted to provide a test pattern from a plurality of test patterns where each of the test patterns corresponding respectively to one of a plurality of services, whereupon the test pattern is transferred from a first point of presence server to a second point of presence server to identify a quality level of the distributed telecommunication network between the first point of presence server and the second point of presence server; and
a master controller coupled to each of the point of presence servers via a selected Protocol Wide Area Network (IP-WAN), the master controller being adapted to select one of the services to be simulated by the first point of presence server whereupon the first point of presence server transferred the test pattern associated with the selected service to the second point of presence server, the master controller being adapted to monitor information associated with the quality level of the distributed telecommunication network from one of the point of presence servers.
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25. A method for monitoring telecommunication services end-to-end through a distributed network, the method comprising:
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identifying a pre-recorded third party audio message from one of a plurality of third party audio messages, each of the third party audio messages being stored in memory associated with the third party of a telecommunication answering device;
connecting from one of a plurality of point of presence servers distributed geographically to the identified pre-recorded third party audio message through an active telecommunication network;
receiving the pre-recorded third party audio message from third party telecommunication device by the one point of presence server; and
associating the pre-recorded third party audio message with a pre-determined file for the identified pre-recorded third party audio message to identify a quality level associated with the pre-recorded third party audio message as the pre-recorded third party audio message was received by the point of presence server in the geographic location. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32, 33, 34, 35)
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36. A method for monitoring telecommunication services end-to-end through a distributed network, the method comprising:
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selecting one or more test patterns from a plurality of test patterns using a master controller coupled to a telecommunication network, each of the test patterns corresponding to at least a service;
transferring the, selected test pattern from a first point of presence server to a second point of presence server through the telecommunication network, the first and the second point of presence servers being among a plurality of point of presence servers being distributed geographically and also distributed through the telecommunication network;
receiving the selected test pattern at the second point of presence server; and
associating the selected test pattern with a pre-determined file for the selected test pattern to identify a quality level associated with the selected test pattern as the selected test pattern was received by the second point of presence server. - View Dependent Claims (37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78, 79, 80, 81, 82, 83, 84, 85, 86, 87, 88, 89, 90, 91, 92, 93, 94, 95, 96, 97, 98)
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Specification