Dynamic, interactive call notification

• US 20040005042A1
• Filed: 07/08/2002
• Published: 01/08/2004
• Est. Priority Date: 07/08/2002
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Technology LLC (Avaya Incorporated)
• Inventors: Dhara, Krishna Kishore, Skiba, David Joseph
• Granted Patent: US 7,180,991 B2
• Time in Patent Office: Days
• US Class Current: 379/142.01
• CPC Class Codes: H04M 1/663 Preventing unauthorised calls to a telephone set
• CPC Class Codes: H04M 15/06 Recording class or number of calling , i.e. A-party or called party , i.e. B-party
• CPC Class Codes: H04M 2203/1008 Calls without connection establishment for implicit information transfer or as a service trigger
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity

Abstract

A system and method that provides a dialog with the called party when a call is received, a process is initiated to communicate with the calling party and a process is initiated to communicate with the called party. The processes communicate with each other to provide limited communication between the called and calling parties without an actual connection being made between them. The called party process determines disposition of the call based on the caller ID of the calling party and the state of the called party telephone. Advantageously, the called party process prompts the called party as to how to handle the call. The called party can request further information regarding the person calling, the purpose of the call, etc., without a connection being made to the calling party.

Claims

1. A method for receiving an incoming call for a called party comprising:

receiving the caller ID of the calling party and the status of a called party'"'"'s telephony device; and

applying the caller ID and the status to a called party defined script to determine disposition of said incoming call prior to call connection.

2. A method in accordance with claim 1 further including interacting with said called party to determine disposition of said incoming call by presenting a plurality of options to said called party and receiving a selection of one of said plurality of options from said called party.

3. A method in accordance with claim 2 wherein said presenting a plurality of options comprises presenting said options to said called party audibly.

4. A method in accordance with claim 2 wherein receiving a selection of one of said plurality of options comprises receiving verbal input from said called party.

5. A method in accordance with claim 2 wherein presenting a plurality of options comprises presenting said options to said called party visually.

6. A method in accordance with claim 5 wherein said plurality of options are visually presented on a display on a telephony device.

7. A method in accordance with claim 5 wherein said plurality of options are visually presented on a computer screen.

8. A method in accordance with claim 5 wherein receiving a selection of one of said plurality of options comprises receiving input from a keyboard from said called party.

9. A method in accordance with claim 8 wherein receiving input from a keyboard comprises receiving dual-tone, multi-frequency input.

10. A method in accordance with claim 8 wherein receiving input from a keyboard comprises receiving input from a computer keyboard.

11. A method in accordance with claim 1 further comprising:

requesting further information from a calling party.

12. A method in accordance with claim 11 further comprising:

delivering said further information from said calling party to said called party.

13. A method in accordance with claim 12 wherein said delivering comprises audibly informing said called party of said further information.

14. A method in accordance with claim 12 wherein said delivering comprises visually informing said called party of said further information.

15. A method in accordance with claim 1 further including said called party delivering a message to said calling party.

16. A method in accordance with claim 15 wherein said message is delivered audibly.

17. A method in accordance with claim 15 wherein said message is delivered visually.

18. A method in accordance with claim 1 further comprising:

spawning a calling party process to interact with said calling party; and

spawning a called party process to interact with said called party, wherein said calling party process and said called party process effect communication between said calling party and said called party without a connection being set up between the calling party and the called party.