System and method for implementing and accessing call forwarding services
First Claim
1. A system for implementing an advanced intelligent network (AIN) service associated with a subscriber, the system comprising:
- a processor that processes calls in a public switched telephone network (PSTN) in accordance with the AIN service and call service data associated with the subscriber; and
an interface that interfaces a web server in a packet switched data network with the processor, enabling the subscriber to customize the call service data and to activate the AIN call service via the web server, and that interfaces an interactive voice response (IVR) platform in the PSTN with the processor, enabling the subscriber to activate the AIN call service via the IVR platform.
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Accused Products
Abstract
A system and method include implementing and accessing a subscriber'"'"'s telecommunications services, using a graphical user interface (GUI) via the Internet, and an interactive voice response (IVR) system via the public switched telecommunications network (PSTN). The system and method enable a subscriber to review, schedule and modify call forwarding information stored and implemented by a service control point (SCP) through a common server from any dual tone multi-frequency (DTMF) telephone and IVR system via the PSTN or any GUI and Web client via the Internet. The subscriber is able to build and edit call forwarding data, such as a scheduler and priority and rejection screening lists, by the GUI via the Internet for subsequent implementation.
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Citations
26 Claims
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1. A system for implementing an advanced intelligent network (AIN) service associated with a subscriber, the system comprising:
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a processor that processes calls in a public switched telephone network (PSTN) in accordance with the AIN service and call service data associated with the subscriber; and
an interface that interfaces a web server in a packet switched data network with the processor, enabling the subscriber to customize the call service data and to activate the AIN call service via the web server, and that interfaces an interactive voice response (IVR) platform in the PSTN with the processor, enabling the subscriber to activate the AIN call service via the IVR platform. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method for implementing an advanced intelligent network (AIN) service associated with a subscriber, in which a processor in a public switched telephone network (PSTN) processes calls involving a directory number of the subscriber in accordance with the AIN service and call service data customized by the subscriber for the AIN service, the method comprising:
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receiving the customized call service data from a web server in a packet switched data network, the web server being accessible to the subscriber at a web client;
storing the customized call service data in a database accessible to the processor; and
receiving an instruction to activate the AIN service, in accordance with the customized call service data, via one of the web server and an interactive voice response (IVR) platform in the PSTN. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A method for routing calls to a directory number of a subscriber, through a public switched telephone network (PSTN), in accordance with call forwarding service data of the subscriber, at least a portion of the call forwarding service data being customized by the subscriber, the method comprising:
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storing the call forwarding service data and the customized portion of the service data in a database accessible to a processor in the PSTN, the customized portion of the service data being received from the subscriber through a web server in a packet switched data network;
receiving an instruction to activate the call forwarding service through at least one of the web server and an interactive voice response (IVR) platform in the PSTN; and
routing calls to the directory number of the subscriber in accordance with at least the customized portion of call service data when the call forwarding service is activated. - View Dependent Claims (16, 17, 18)
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19. A system for implementing a call forwarding service of a subscriber when the subscriber is on-line on a packet switched data network, the system comprising:
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a processor that processes calls in a public switched telephone network (PSTN) in accordance with the call forwarding service and associated call service data, created by the subscriber through a web client and a web server in the packet switched data network;
an interface that interfaces the web server with the processor, enabling the subscriber to receive the call service data through the web server, to customize the call service data and to send control instructions to control the call forwarding service in accordance with the call service data through the web server, and that further interfaces an interactive voice response (IVR) platform in the PSTN with the processor, enabling the subscriber to send control instructions to control the call forwarding service in accordance with the call service data via the IVR platform; and
a service node that detects an on-line status of the web client and transmits an on-line indication to the processor through the interface when the web client is on-line;
wherein, when the processor receives the on-line indication, the processor sends information about calls to the subscriber'"'"'s directory number to the web client through the web server, receives on-line instructions from the web client, and processes the call in accordance with the on-line instructions and the call service data. - View Dependent Claims (20, 21, 22, 23)
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24. A method for implementing a call forwarding service of a subscriber, the call forwarding service including customized call service data associated with a directory number of the subscriber, the method comprising:
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receiving the customized call service data from the subscriber through a web server in a packet switched data network;
storing the customized call service data in a database accessible to a processor in a public switched telephone network;
receiving an instruction to activate the AIN service, in accordance with the customized call service data, via one of the web server and an interactive voice response (IVR) platform in the PSTN;
determining whether a web client, associated with the subscriber'"'"'s directory number, is on-line in the packet switched data network when a call is made to the subscriber'"'"'s directory number;
initiating a notice of the call, displayed at the web client, when the web client is determined to be on-line;
receiving on-line call processing instructions from the web client;
processing the call according to the on-line call processing instructions; and
processing the call according to the customized call service data when the web client is not determined to be on-line. - View Dependent Claims (25, 26)
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Specification