Method and system for the processing of voice data by means of voice recognition and frequency analysis
First Claim
1. A method for processing voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human party and one or more second human parties, wherein the voice data is generated from the call, the method comprising:
- analyzing the voice data either fully or in part with an automated voice recognition system and converting the voice data into text; and
subjecting the voice data either fully or in part to a frequency analysis.
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Abstract
Methods and systems are provided for handling voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human party and one or more second human parties, wherein the voice data is generated from the call. The voice data from the call may be analyzed with an automatic voice recognition system and converted into text. Further, the voice data may be subjected either fully or in part to a frequency analysis.
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Citations
66 Claims
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1. A method for processing voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human party and one or more second human parties, wherein the voice data is generated from the call, the method comprising:
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analyzing the voice data either fully or in part with an automated voice recognition system and converting the voice data into text; and
subjecting the voice data either fully or in part to a frequency analysis. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 66)
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56. A system for processing voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human party and one or more second human parties, wherein the voice data is generated from the call, the system comprising:
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a voice recognition system for analyzing the voice data to recognize and extract text from the voice data, the voice recognition system being linkable with one or more devices to record the voice data and comprising means for subjecting the voice data to a frequency analysis; and
means for representing the recognized and extracted text, wherein the means for representing is connected directly or indirectly with the voice recognition system. - View Dependent Claims (57, 58, 59, 61, 62, 63, 64, 65)
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60. A system in accordance with 57, wherein the at least one automated attendant system comprises a stationary or mobile phone.
Specification