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Letter communication method, an apparatus, and a computer program product for a healthcare provider to effectively expedite reimbursement process from a patient

  • US 20040006495A1
  • Filed: 07/02/2002
  • Published: 01/08/2004
  • Est. Priority Date: 07/02/2002
  • Status: Abandoned Application
First Claim
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21. A letter communication method for a healthcare provider to effectively expedite reimbursement process from a patient, said letter communication method comprises:

  • (a) gathering current information of said patient of said healthcare provider, said current information being updated by said healthcare provider on a regular basis, said current information including an account balance due, a past due period and a payment method of said patient, said payment method being a lump sum payment method or a monthly pay plan method, said monthly pay plan method having a pre-defined monthly payment date and a pre-defined monthly payment amount, said pre-defined monthly payment date and said pre-defined monthly payment amount being defined by said healthcare provider;

    (b) exporting said current information by said healthcare provider to a processing center;

    (c) updating historical information of said patient existing at said processing center to said current information;

    (d) categorizing said patient into one of three groups, said three groups being a commercial PPO/HMO group, a Medicare/Self Pay group, and an Insufficient Insurance Information group;

    (e) processing said current information of said patient;

    (f) generating a processed information, said processed information including a letter to said patient, said letter being generated by said processing center based on said current information of said patient;

    (g) preparing said letter to said patient;

    (h) reloading said processed information back to said healthcare provider, said processed information including said letter to said patient;

    (i) producing said letter by said healthcare provider;

    (j) sending said letter to said patient by said healthcare provider; and

    (k) updating said current information of said patient existing at said healthcare provider to said processed information.

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