Letter communication method, an apparatus, and a computer program product for a healthcare provider to effectively expedite reimbursement process from a patient

• US 20040006495A1
• Filed: 07/02/2002
• Published: 01/08/2004
• Est. Priority Date: 07/02/2002
• Status: Abandoned Application

• Current Assignee: JDA eHealth Systems, Inc.
• Original Assignee: JDA eHealth Systems, Inc.
• Inventors: Dudley, James D.
• Application Number:
  US10/187,527
• Publication Number:
  US 20040006495A1
• Time in Patent Office: Days
• US Class Current: 705/3
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G16H 10/60 for patient-specific data, e.g. for electronic patient records

Abstract

This invention concerns a letter communication method for a healthcare provider to effectively expedite reimbursement process from a patient. The letter communication method comprises gathering a current information, categorizing the patient into a group, processing the current information, generating a processed information, producing the letter, sending the letter to the patient, and updating the current information of the patient. The various steps of the letter communication method can be repeated. The letter communication method further comprises identifying a payment method chosen by the patient, calculating a past due period, and generating the letter according to a pre-defined formula, the pre-defined formula having at least the payment method and the past due period as variables. The letter generated by the letter communication method informs the patient the current information and a future action of the healthcare provider at a future date.

Claims

21. A letter communication method for a healthcare provider to effectively expedite reimbursement process from a patient, said letter communication method comprises:

(a) gathering current information of said patient of said healthcare provider, said current information being updated by said healthcare provider on a regular basis, said current information including an account balance due, a past due period and a payment method of said patient, said payment method being a lump sum payment method or a monthly pay plan method, said monthly pay plan method having a pre-defined monthly payment date and a pre-defined monthly payment amount, said pre-defined monthly payment date and said pre-defined monthly payment amount being defined by said healthcare provider;

(b) exporting said current information by said healthcare provider to a processing center;

(c) updating historical information of said patient existing at said processing center to said current information;

(d) categorizing said patient into one of three groups, said three groups being a commercial PPO/HMO group, a Medicare/Self Pay group, and an Insufficient Insurance Information group;

(e) processing said current information of said patient;

(f) generating a processed information, said processed information including a letter to said patient, said letter being generated by said processing center based on said current information of said patient;

(g) preparing said letter to said patient;

(h) reloading said processed information back to said healthcare provider, said processed information including said letter to said patient;

(i) producing said letter by said healthcare provider;

(j) sending said letter to said patient by said healthcare provider; and

(k) updating said current information of said patient existing at said healthcare provider to said processed information.

22. The letter communication method in claim 21, wherein steps (a)-(k) can be repeated.

23. The letter communication method in claim 21, wherein said letter informs said patient that all payments have been received when said account balance due is zero and said patient has never been informed before.

24. The letter communication method in claim 21, wherein said letter informs said patient that said account balance due has not been paid by a commercial insurance carrier and said patient needs to contact said commercial insurance carrier, when said account balance due is not zero, said patient has said commercial insurance carrier, and said past due period is within a first group of pre-defined numbers, said first group of pre-defined numbers being defined by either said healthcare provider or said processing center.

25. The letter communication method in claim 21, wherein said letter informs said patient that said account balance due has not been paid by a commercial insurance carrier and said patient is responsible for payment of said account balance due, when said account balance due is not zero, said patient has claimed to have said commercial insurance, and said past due period is within a second group of pre-defined numbers, said second group of pre-defined numbers being defined by either said healthcare provider or said processing center.

26. The letter communication method in claim 21, wherein said letter informs said patient that said account balance due has not been paid by said patient and a professional collection agency will be involved, when said account balance due is not zero, and said past due period is within a third group of pre-defined numbers, said third group of predefined numbers being defined by either said healthcare provider or said processing center.

27. The letter communication method in claim 21, wherein said letter informs said patient to make said pre-defined monthly payment amount at said pre-defined monthly payment date, when said patient is under said monthly pay plan method.

28. The letter communication method in claim 21, wherein said letter informs said patient that said pre-defined monthly payment amount has not been received by paid healthcare provider since said pre-defined payment date, and a professional collection agency will be involved, when said patient is under said monthly pay plan method and no said pre-defined monthly payment amount has been received by said healthcare provider since said pre-defined monthly payment date.

29. A letter communication method for a healthcare provider to effectively expedite reimbursement process from a patient, said letter communication method comprises:

(a) gathering a current information of said patient of said healthcare provider, said current information being updated by said healthcare provider on a regular basis, said information including a payment receipt, an account balance due, a current balance due, and a current balance due date for said current balance due;

(b) exporting said current information by said healthcare provider to a processing center;

(c) updating a historical information of said patient existing at said processing center to said current information;

(d) categorizing said patient into a group, said group being defined by either said healthcare provider or said processing center;

(e) processing said current information of said patient;

(f) generating a processed information, said processed information including a letter to said patient, said letter being generated by said processing center based on said current information of said patient;

(g) reloading said processed information back to said healthcare provider, said processed information including said letter to said patient;

(h) producing said letter by said healthcare provider;

(i) sending said letter to said patient by said healthcare provider; and

(j) updating said current information of said patient existing at said healthcare provider to said processed information.

30. The letter communication method in claim 29, wherein steps (a)-(j) can be repeated.

31. The letter communication method in claim 29, wherein said step (a) further comprises

(a) updating said payment receipt;

(b) calculating said account balance due;

(c) calculating said current balance due; and

(d) setting said current balance due date for said current balance due.

32. The letter communication method in claim 29, wherein said step (b) further comprises

(a) encoding said current information to generate an encoded information at said healthcare provider;

and

(b) decoding said encoded information to generate said current information at said processing center.

33. The letter communication method in claim 29, wherein said step (e) further comprises

(a) identifying a payment method chosen by said patient based on said current information, said payment method being either a lump sum payment method or a monthly pay plan method;

(b) calculating a past due period based on said current balance due date; and

(c) generating said letter according to a pre-defined formula, said pre-defined formula having said payment method and said past due period as two variables.

34. A letter communication method for a healthcare provider to effectively expedite reimbursement process from a patient, said letter communication method comprises:

(a) gathering a current information of said patient of said healthcare provider;

(b) categorizing said patient into a group;

(c) processing said current information of said patient;

(d) generating a processed information, said processed information including a letter to said patient;

(e) producing said letter;

(f) sending said letter to said patient; and

(g) updating said current information of said patient.

35. The letter communication method in claim 34, wherein steps (a)-(g) can be repeated.

36. The letter communication method in claim 35, wherein said step (c) further comprises

(a) identifying a payment method chosen by said patient based on said current information of said patient;

(b) calculating a past due period based on said current balance due date; and

(c) generating said letter according to a pre-defined formula, said pre-defined formula having at least said payment method and said past due period as variables.

37. The letter communication method in claim 36, wherein said letter informs said patient said current information and a future action of said healthcare provider at a future date.

38. An apparatus for a healthcare provider to effectively expedite reimbursement process from a patient, said apparatus comprises:

(a) means for gathering a current account receivable information of said patient of said healthcare provider, said current account receivable information being updated by said healthcare provider on a regular basis;

(b) means for exporting said current account receivable information by said healthcare provider to a processing center;

(c) means for comparing historical account receivable information of said patient existing at said processing center to said current account receivable information;

(d) means for categorizing said patient into one of three groups, said three groups being a commercial PPO/HMO group, a Medicare/Self Pay group, and an Insufficient Insurance Information group;

(e) means for processing said current account receivable information of said patient to generate a processed information, said processed information triggering a letter to said patient based on a current account receivable amount and number of days between current date and a first billing date, said first billing date being a date that an initial letter being sent to said patient, said initial letter being one of three kinds of initial letters, said three kinds of initial letters being a first kind of initial letter if said patient being in said commercial PPO/HMO group, said patient having a commercial insurance carrier, said first kind of initial letter being an initial welcome letter to said patient indicating that said commercial insurance carrier being billed on behalf of said patient, a second kind of initial letter if said patient being in said Medicare/Self Pay group, said second kind of initial letter being one of five initial letters, said five initial letters being a first initial letter when said patient having a Medicare insurance carrier and a secondary insurance carrier, said Medicare insurance carrier having paid and said secondary insurance carrier being billed, a second initial letter when said patient having a primary insurance carrier and a secondary insurance carrier, said primary insurance carrier having paid and said secondary insurance carrier being billed, a third initial letter when said patient having a Medicare insurance carrier but having no secondary insurance carrier, said Medicare insurance carrier having paid and said patient being billed, a fourth initial letter when said patient having a primary insurance carrier and a Medicare insurance carrier as a secondary insurance carrier, said primary insurance carrier having paid and said Medicare insurance carrier being billed, and a fifth initial letter when said patient having no insurance carrier, said patient being billed, and a third kind of initial letter if said patient being in said Insufficient Insurance Information group, said third kind of initial letter being one of two initial letters, said two initial letters being a sixth initial letter when said patient having provided incomplete insurance carrier information, said patient being requested for more information about said insurance carrier by said healthcare provider, a seventh initial letter when said patient having provided insurance carrier information to indicate an insurance carrier, said patient being requested for more information by said insurance carrier, and an eighth initial letter reminding said patient a monthly payment being due at a certain date of every month, when said patient having agreed to make said monthly payment on said certain date of every month;

(f) means for preparing said letter to said patient;

(g) means for reloading said processed information back to said healthcare provider;

(h) means for producing said letter by said healthcare provider;

(i) means for sending said letter to said patient by said healthcare provider; and

(j) means for updating said current account receivable information.

39. The apparatus in claim 38, wherein said letter informs said patient that all payments have been received when said current account receivable amount is zero and said patient has never been informed before.

40. The apparatus in claim 38, wherein said letter informs said patient that said current account receivable amount has not been paid by said commercial insurance carrier and said patient needs to contact said commercial insurance carrier, when said current account receivable amount is not zero, and said number of days exceeds a first group of pre-defined numbers, said first group of pre-defined numbers being 50-56.

41. The apparatus in claim 38, wherein said letter informs said patient that said current account receivable amount has not been paid by said commercial insurance carrier and said patient is responsible for payment of said current account receivable amount, when said current account receivable amount is not zero, and said number of days exceeds a second group of pre-defined numbers, said second group of predefined numbers being 78-84.

42. The apparatus in claim 38, wherein said letter informs said patient that said current account receivable amount has not been paid by said patient and a professional collection agency will be involved, when said current account receivable amount is not zero, and said number of days exceeds a third group of pre-defined numbers, said third group of pre-defined numbers being 99-105.

43. The apparatus in claim 38, wherein said letter informs said patient that said Medicare insurance carrier has paid, said current account receivable amount has not been paid by said secondary insurance carrier and said patient needs to contact said secondary insurance carrier, when said Medicare insurance carrier has paid, said secondary insurance carrier has not paid, said current account receivable amount is not zero, and said number of days exceeds a fourth group of pre-defined numbers, said fourth group of pre-defined numbers being 50-56.

44. The apparatus in claim 38, wherein said letter informs said patient that said primary insurance carrier has paid, said current account receivable amount has not been paid by said secondary insurance carrier and said patient needs to contact said secondary insurance carrier, when said primary insurance carrier has paid, said secondary insurance carrier has not paid, said current account receivable amount is not zero, and said number of days exceeds a fifth group of pre-defined numbers, said fifth group of pre-defined numbers being 50-56.

45. The apparatus in claim 38, wherein said letter informs said patient that said current account receivable amount has not been paid by said secondary insurance carrier and said patient is responsible for payment of said current account receivable amount, when said primary insurance carrier has paid, said secondary insurance carrier has not paid, said current account receivable amount is not zero, and said number of days exceeds a sixth group of pre-defined numbers, said sixth group of predefined numbers being 74-78.

46. The apparatus in claim 38, wherein said letter informs said patient that said current account receivable amount has not been paid by said secondary insurance carrier and said patient is responsible for payment of said current account receivable amount, when said Medicare insurance carrier has paid, said secondary insurance carrier has not paid, said current account receivable amount is not zero, and said number of days exceeds a seventh group of pre-defined numbers, said seventh group of predefined numbers being 78-84.

47. The apparatus in claim 38, wherein said letter informs said patient that said current account receivable amount has not been paid by said patient and said patient needs to make payment to cover said current account receivable amount, when said Medicare insurance carrier has paid, said patient has no secondary insurance carrier, said current account receivable amount is not zero, and said number of days exceeds an eighth group of pre-defined numbers, said eighth group of pre-defined numbers being 28.

48. The apparatus in claim 38, wherein said letter informs said patient that said current account receivable amount has not been paid by said patient and said patient needs to provide said insurance carrier with said more information, when said patient has provided insufficient insurance information to said insurance carrier, said current account receivable amount is not zero, no response is received from said patient regarding to said insufficient insurance information and said number of days exceeds an fourteenth group of pre-defined numbers, said fourteenth group of pre-defined numbers being 28-35.

49. The apparatus in claim 38, wherein said letter informs said patient that said monthly payment is past due, when said patient agrees to make said monthly payment and no said monthly payment is received by said healthcare provider at said certain date.

50. The apparatus in claim 38, wherein said letter informs said patient that said monthly payment has not been paid by said patient and a professional collection agency will be involved, when said current account receivable amount is not zero, and said number of days exceeds a sixteenth group of pre-defined numbers, said sixteenth group of pre-defined numbers being 15.

51. An apparatus for a healthcare provider to effectively expedite reimbursement process from a patient, said apparatus comprises:

(a) means for gathering a current information of said patient of said healthcare provider, said current information being updated by said healthcare provider on a regular basis, said current information including an account balance due, a past due period and a payment method of said patient, said payment method being a lump sum payment method or a monthly pay plan method, said monthly pay plan method having a pre-defined monthly payment date and a pre-defined monthly payment amount, said pre-defined monthly payment date and said pre-defined monthly payment amount being defined by said healthcare provider;

(b) means for exporting said current information by said healthcare provider to a processing center;

(c) means for updating historical information of said patient existing at said processing center to said current information;

(d) means for categorizing said patient into one of three groups, said three groups being a commercial PPO/HMO group, a Medicare/Self Pay group, and an Insufficient Insurance Information group;

(e) means for processing said current information of said patient;

(f) means for generating a processed information, said processed information including a letter to said patient, said letter being generated by said processing center based on said current information of said patient;

(g) means for preparing said letter to said patient;

(h) means for reloading said processed information back to said healthcare provider, said processed information including said letter to said patient;

(i) means for producing said letter by said healthcare provider;

(j) means for sending said letter to said patient by said healthcare provider; and

(k) means for updating said current information of said patient existing at said healthcare provider to said processed information.

52. The apparatus in claim 51, wherein said letter informs said patient that all payments have been received when said account balance due is zero and said patient has never been informed before.

53. The apparatus in claim 51, wherein said letter informs said patient that said account balance due has not been paid by a commercial insurance carrier and said patient needs to contact said commercial insurance carrier, when said account balance due is not zero, said patient has said commercial insurance carrier, and said past due period is within a first group of pre-defined numbers, said first group of pre-defined numbers being defined by either said healthcare provider or said processing center.

54. The apparatus in claim 51, wherein said letter informs said patient that said account balance due has not been paid by a commercial insurance carrier and said patient is responsible for payment of said account balance due, when said account balance due is not zero, said patient has claimed to have said commercial insurance, and said past due period is within a second group of pre-defined numbers, said second group of pre-defined numbers being defined by either said healthcare provider or said processing center.

55. The apparatus in claim 51, wherein said letter informs said patient that said account balance due has not been paid by said patient and a professional collection agency will be involved, when said account balance due is not zero, and said past due period is within a third group of pre-defined numbers, said third group of pre-defined numbers being defined by either said healthcare provider or said processing center.

56. The apparatus in claim 51, wherein said letter informs said patient to make said pre-defined monthly payment amount at said pre-defined monthly payment date, when said patient is under said monthly pay plan method.

57. The apparatus in claim 51, wherein said letter informs said patient that said predefined monthly payment amount has not been received by paid healthcare provider since said pre-defined payment date, and a professional collection agency will be involved, when said patient is under said monthly pay plan method and no said pre-defined monthly payment amount has been received by said healthcare provider since said predefined monthly payment date.

58. An apparatus for a healthcare provider to effectively expedite reimbursement process from a patient, said apparatus comprises

(a) means for gathering a current information of said patient of said healthcare provider, said current information being updated by said healthcare provider on a regular basis, said information including a payment receipt, an account balance due, a current balance due, and a current balance due date for said current balance due;

(b) means for exporting said current information by said healthcare provider to a processing center;

(c) means for updating a historical information of said patient existing at said processing center to said current information;

(d) means for categorizing said patient into a group, said group being defined by either said healthcare provider or said processing center;

(e) means for processing said current information of said patient;

(f) means for generating a processed information, said processed information including a letter to said patient, said letter being generated by said processing center based on said current information of said patient;

(g) means for reloading said processed information back to said healthcare provider, said processed information including said letter to said patient;

(h) means for producing said letter by said healthcare provider;

(i) means for sending said letter to said patient by said healthcare provider; and

(j) means for updating said current information of said patient existing at said healthcare provider to said processed information.

59. The apparatus in claim 58, wherein said means for gathering said current information of said patient of said healthcare provider further comprises

(a) means for updating said payment receipt;

(b) means for calculating said account balance due;

(c) means for calculating said current balance due; and

(d) means for setting said current balance due date for said current balance due.

60. The apparatus in claim 58, wherein said means for exporting said current information by said healthcare provider to said processing center further comprises

(a) means for encoding said current information to generate an encoded information at said healthcare provider;

and

(b) means for decoding said encoded information to generate said current information at said processing center.

61. The apparatus in claim 58, wherein said means for processing said current information of said patient further comprises

(a) means for identifying a payment method chosen by said patient based on said current information, said payment method being either a lump sum payment method or a monthly pay plan method;

(b) means for calculating a past due period based on said current balance due date; and

(c) means for generating said letter according to a pre-defined formula, said predefined formula having said payment method and said past due period as two variables.

62. An apparatus for a healthcare provider to effectively expedite reimbursement process from a patient, said apparatus comprises:

(a) means for gathering a current information of said patient of said healthcare provider;

(b) means for categorizing said patient into a group;

(c) means for processing said current information of said patient;

(d) means for generating a processed information, said processed information including a letter to said patient;

(e) means for producing said letter;

(f) means for sending said letter to said patient; and

(g) means for updating said current information of said patient.

63. The apparatus in claim 62, wherein said means for processing said current information of said patient further comprises

(a) means for identifying a payment method chosen by said patient based on said current information of said patient;

(b) means for calculating a past due period based on said current balance due date; and

(c) means for generating said letter according to a pre-defined formula, said predefined formula having at least said payment method and said past due period as variables.

64. The apparatus in claim 63, wherein said letter informs said patient said current information and a future action of said healthcare provider at a future date.

65. An apparatus for a healthcare provider to effectively expedite reimbursement process from a patient, said apparatus comprises:

(a) a database at said healthcare provider, said database being updated from time to time, said database having at least a current information of said patient, said current information having a payment method of said patient, a balance due amount of said patient, a current balance due amount of said patient, and a payment due date of said patient;

(b) a processing center;

(b) means for encoding said current information of said patient into an encoded information at said healthcare provider;

(c) means for sending said encoded information to said processing center by said healthcare provider;

(d) means for decoding said encoded information into said current information at said processing center;

(e) a processing software, said processing software being on said processing center, said processing software capable of generating an updated information, said updated information including a letter, said letter being generated by said processing software based on said current information, said letter including a pre-defined part of said current information and a future action of said healthcare provider;

(f) means for encoding said updated information into an encoded updated information at said processing center;

(g) means for sending said encoded updated information to said healthcare provider by said processing center;

(h) means for decoding said encoded updated information into said updated information at said healthcare provider;

(i) means for updating said current information according to said updated information;

(j) means for generating said letter to said patient; and

(k) a connecting means for connecting said database, said processing center, said means for encoding said current information, said means for sending said encoded information, said means for decoding said encoded information, said processing software, said means for encoding said updated information, said means for sending encoded updated information, said means for decoding said encoded updated information, said means for updating, and said means for generating said letter together electronically.

66. A computer program product recorded on a computer readable medium for a method for a healthcare provider to effectively expedite reimbursement process from a patient, said computer program product comprises:

(a) computer readable means for gathering a current account receivable information of said patient of said healthcare provider, said current account receivable information being updated by said healthcare provider on a regular basis;

(b) computer readable means for exporting said current account receivable information by said healthcare provider to a processing center;

(c) computer readable means for comparing historical account receivable information of said patient existing at said processing center to said current account receivable information;

(d) computer readable means for categorizing said patient into one of three groups, said three groups being a commercial PPO/HMO group, a Medicare/Self Pay group, and an Insufficient Insurance Information group;

(e) computer readable means for processing said current account receivable information of said patient to generate a processed information, said processed information triggering a letter to said patient based on a current account receivable amount and number of days between current date and a first billing date, said first billing date being a date that an initial letter being sent to said patient, said initial letter being one of three kinds of initial letters, said three kinds of initial letters being a first kind of initial letter if said patient being in said commercial PPO/HMO group, said patient having a commercial insurance carrier, said first kind of initial letter being an initial welcome letter to said patient indicating that said commercial insurance carrier being billed on behalf of said patient, a second kind of initial letter if said patient being in said Medicare/Self Pay group, said second kind of initial letter being one of five initial letters, said five initial letters being a first initial letter when said patient having a Medicare insurance carrier and a secondary insurance carrier, said Medicare insurance carrier having paid and said secondary insurance carrier being billed, a second initial letter when said patient having a primary insurance carrier and a secondary insurance carrier, said primary insurance carrier having paid and said secondary insurance carrier being billed, a third initial letter when said patient having a Medicare insurance carrier but having no secondary insurance carrier, said Medicare insurance carrier having paid and said patient being billed, a fourth initial letter when said patient having a primary insurance carrier and a Medicare insurance carrier as a secondary insurance carrier, said primary insurance carrier having paid and said Medicare insurance carrier being billed, and a fifth initial letter when said patient having no insurance carrier, said patient being billed, and a third kind of initial letter if said patient being in said Insufficient Insurance Information group, said third kind of initial letter being one of two initial letters, said two initial letters being a sixth initial letter when said patient having provided incomplete insurance carrier information, said patient being requested for more information about said insurance carrier by said healthcare provider, a seventh initial letter when said patient having provided insurance carrier information to indicate an insurance carrier, said patient being requested for more information by said insurance carrier, and an eighth initial letter reminding said patient a monthly payment being due at a certain date of every month, when said patient having agreed to make said monthly payment on said certain date of every month;

(f) computer readable means for preparing said letter to said patient;

(g) computer readable means for reloading said processed information back to said healthcare provider;

(h) computer readable means for producing said letter by said healthcare provider;

(i) computer readable means for sending said letter to said patient by said healthcare provider; and

(j) computer readable means for updating said current account receivable information.

67. The computer program product in claim 66, wherein said letter informs said patient that all payments have been received when said current account receivable amount is zero and said patient has never been informed before.

68. The computer program product in claim 66, wherein said letter informs said patient that said current account receivable amount has not been paid by said commercial insurance carrier and said patient needs to contact said commercial insurance carrier, when said current account receivable amount is not zero, and said number of days exceeds a first group of pre-defined numbers, said first group of pre-defined numbers being 50-56.

69. The computer program product in claim 66, wherein said letter informs said patient that said current account receivable amount has not been paid by said commercial insurance carrier and said patient is responsible for payment of said current account receivable amount, when said current account receivable amount is not zero, and said number of days exceeds a second group of pre-defined numbers, said second group of predefined numbers being 78-84.

70. The computer program product in claim 66, wherein said letter informs said patient that said current account receivable amount has not been paid by said patient and a professional collection agency will be involved, when said current account receivable amount is not zero, and said number of days exceeds a third group of pre-defined numbers, said third group of pre-defined numbers being 99-105.

71. The computer program product in claim 66, wherein said letter informs said patient that said Medicare insurance carrier has paid, said current account receivable amount has not been paid by said secondary insurance carrier and said patient needs to contact said secondary insurance carrier, when said Medicare insurance carrier has paid, said secondary insurance carrier has not paid, said current account receivable amount is not zero, and said number of days exceeds a fourth group of pre-defined numbers, said fourth group of pre-defined numbers being 50-56.

72. The computer program product in claim 66, wherein said letter informs said patient that said primary insurance carrier has paid, said current account receivable amount has not been paid by said secondary insurance carrier and said patient needs to contact said secondary insurance carrier, when said primary insurance carrier has paid, said secondary insurance carrier has not paid, said current account receivable amount is not zero, and said number of days exceeds a fifth group of pre-defined numbers, said fifth group of pre-defined numbers being 50-56.

73. The computer program product in claim 66, wherein said letter informs said patient that said current account receivable amount has not been paid by said secondary insurance carrier and said patient is responsible for payment of said current account receivable amount, when said primary insurance carrier has paid, said secondary insurance carrier has not paid, said current account receivable amount is not zero, and said number of days exceeds a sixth group of pre-defined numbers, said sixth group of predefined numbers being 74-78.

74. The computer program product in claim 66, wherein said letter informs said patient that said current account receivable amount has not been paid by said secondary insurance carrier and said patient is responsible for payment of said current account receivable amount, when said Medicare insurance carrier has paid, said secondary insurance carrier has not paid, said current account receivable amount is not zero, and said number of days exceeds a seventh group of pre-defined numbers, said seventh group of predefined numbers being 78-84.

75. The computer program product in claim 66, wherein said letter informs said patient that said current account receivable amount has not been paid by said patient and said patient needs to make payment to cover said current account receivable amount, when said Medicare insurance carrier has paid, said patient has no secondary insurance carrier, said current account receivable amount is not zero, and said number of days exceeds an eighth group of pre-defined numbers, said eighth group of pre-defined numbers being 28.

76. The computer program product in claim 66, wherein said letter informs said patient that said current account receivable amount has not been paid by said patient and said patient needs to provide said insurance carrier with said more information, when said patient has provided insufficient insurance information to said insurance carrier, said current account receivable amount is not zero, no response is received from said patient regarding to said insufficient insurance information and said number of days exceeds an fourteenth group of pre-defined numbers, said fourteenth group of pre-defined numbers being 28-35.

77. The computer program product in claim 66, wherein said letter informs said patient that said monthly payment is past due, when said patient agrees to make said monthly payment and no said monthly payment is received by said healthcare provider at said certain date.

78. The computer program product in claim 66, wherein said letter informs said patient that said monthly payment has not been paid by said patient and a professional collection agency will be involved, when said current account receivable amount is not zero, and said number of days exceeds a sixteenth group of pre-defined numbers, said sixteenth group of pre-defined numbers being 15.

79. A computer program product recorded on a computer readable medium for a method for a healthcare provider to effectively expedite reimbursement process from a patient, said computer program product comprises:

(a) computer readable means for gathering a current information of said patient of said healthcare provider, said current information being updated by said healthcare provider on a regular basis, said current information including an account balance due, a past due period and a payment method of said patient, said payment method being a lump sum payment method or a monthly pay plan method, said monthly pay plan method having a pre-defined monthly payment date and a pre-defined monthly payment amount, said pre-defined monthly payment date and said pre-defined monthly payment amount being defined by said healthcare provider;

(b) computer readable means for exporting said current information by said healthcare provider to a processing center;

(c) computer readable means for updating historical information of said patient existing at said processing center to said current information;

(d) computer readable means for categorizing said patient into one of three groups, said three groups being a commercial PPO/HMO group, a Medicare/Self Pay group, and an Insufficient Insurance Information group;

(e) computer readable means for processing said current information of said patient;

(f) computer readable means for generating a processed information, said processed information including a letter to said patient, said letter being generated by said processing center based on said current information of said patient;

(g) computer readable means for preparing said letter to said patient;

(h) computer readable means for reloading said processed information back to said healthcare provider, said processed information including said letter to said patient;

(i) computer readable means for producing said letter by said healthcare provider;

(j) computer readable means for sending said letter to said patient by said healthcare provider; and

(k) computer readable means for updating said current information of said patient existing at said healthcare provider to said processed information.

80. The computer program product in claim 79, wherein said letter informs said patient that all payments have been received when said account balance due is zero and said patient has never been informed before.

81. The computer program product in claim 79, wherein said letter informs said patient that said account balance due has not been paid by a commercial insurance carrier and said patient needs to contact said commercial insurance carrier, when said account balance due is not zero, said patient has said commercial insurance carrier, and said past due period is within a first group of pre-defined numbers, said first group of pre-defined numbers being defined by either said healthcare provider or said processing center.

82. The computer program product in claim 79, wherein said letter informs said patient that said account balance due has not been paid by a commercial insurance carrier and said patient is responsible for payment of said account balance due, when said account balance due is not zero, said patient has claimed to have said commercial insurance, and said past due period is within a second group of pre-defined numbers, said second group of pre-defined numbers being defined by either said healthcare provider or said processing center.

83. The computer program product in claim 79, wherein said letter informs said patient that said account balance due has not been paid by said patient and a professional collection agency will be involved, when said account balance due is not zero, and said past due period is within a third group of pre-defined numbers, said third group of predefined numbers being defined by either said healthcare provider or said processing center.

84. The computer program product in claim 79, wherein said letter informs said patient to make said pre-defined monthly payment amount at said pre-defined monthly payment date, when said patient is under said monthly pay plan method.

85. The computer program product in claim 79, wherein said letter informs said patient that said pre-defined monthly payment amount has not been received by paid healthcare provider since said pre-defined payment date, and a professional collection agency will be involved, when said patient is under said monthly pay plan method and no said pre-defined monthly payment amount has been received by said healthcare provider since said pre-defined monthly payment date.

86. A computer program product recorded on a computer readable medium for a method for a healthcare provider to effectively expedite reimbursement process from a patient, said computer program product comprises:

(a) computer readable means for gathering a current information of said patient of said healthcare provider, said current information being updated by said healthcare provider on a regular basis, said information including a payment receipt, an account balance due, a current balance due, and a current balance due date for said current balance due;

(b) computer readable means for exporting said current information by said healthcare provider to a processing center;

(c) computer readable means for updating a historical information of said patient existing at said processing center to said current information;

(d) computer readable means for categorizing said patient into a group, said group being defined by either said healthcare provider or said processing center;

(e) computer readable means for processing said current information of said patient;

(f) computer readable means for generating a processed information, said processed information including a letter to said patient, said letter being generated by said processing center based on said current information of said patient;

(g) computer readable means for reloading said processed information back to said healthcare provider, said processed information including said letter to said patient;

(h) computer readable means for producing said letter by said healthcare provider;

(i) computer readable means for sending said letter to said patient by said healthcare provider; and

(j) computer readable means for updating said current information of said patient existing at said healthcare provider to said processed information.

87. The computer program product in claim 86, wherein said computer readable means for gathering said current information of said patient of said healthcare provider further comprises

(a) computer readable means for updating said payment receipt;

(b) computer readable means for calculating said account balance due;

(c) computer readable means for calculating said current balance due; and

(d) computer readable means for setting said current balance due date for said current balance due.

88. The computer program product in claim 86, wherein said computer readable means for exporting said current information by said healthcare provider to said processing center further comprises

(a) computer readable means for encoding said current information to generate an encoded information at said healthcare provider;

and

(b) computer readable means for decoding said encoded information to generate said current information at said processing center.

89. The computer program product in claim 86, wherein said computer readable means for processing said current information of said patient further comprises

(a) computer readable means for identifying a payment method chosen by said patient based on said current information, said payment method being either a lump sum payment method or a monthly pay plan method;

(b) computer readable means for calculating a past due period based on said current balance due date; and

(c) computer readable means for generating said letter according to a pre-defined formula, said pre-defined formula having said payment method and said past due period as two variables.

90. A computer program product recorded on a computer readable medium for a method for a healthcare provider to effectively expedite reimbursement process from a patient, said computer program product comprises:

(a) computer readable means for gathering a current information of said patient of said healthcare provider;

(b) computer readable means for categorizing said patient into a group;

(c) computer readable means for processing said current information of said patient;

(d) computer readable means for generating a processed information, said processed information including a letter to said patient;

(e) computer readable means for producing said letter;

(f) computer readable means for sending said letter to said patient; and

(g) computer readable means for updating said current information of said patient.

91-1. The computer program product in claim 91, wherein said letter informs said patient said current information and a future action of said healthcare provider at a future date.

92. A computer program product recorded on a computer readable medium for a method for a healthcare provider to effectively expedite reimbursement process from a patient, said computer program product comprises:

(a) computer readable means for structuring a database at said healthcare provider, said database being updated from time to time, said database having at least a current information of said patient, said current information having a payment method of said patient, a balance due amount of said patient, a current balance due amount of said patient, and a payment due date of said patient;

(b) computer readable means for structuring a processing center;

(b) computer readable means for encoding said current information of said patient into an encoded information at said healthcare provider;

(c) computer readable means for sending said encoded information to said processing center by said healthcare provider;

(d) computer readable means for decoding said encoded information into said current information at said processing center;

(e) computer readable means for generating an updated information on said processing center, said updated information including a letter, said letter being generated by said processing software based on said current information, said letter including a predefined part of said current information and a future action of said healthcare provider;

(f) computer readable means for encoding said updated information into an encoded updated information at said processing center;

(g) computer readable means for sending said encoded updated information to said healthcare provider by said processing center;

(h) computer readable means for decoding said encoded updated information into said updated information at said healthcare provider;

(i) computer readable means for updating said current information according to said updated information; and

(j) computer readable means for generating said letter to said patient.