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System and method for integrating, managing and coordinating customer activities

  • US 20040006506A1
  • Filed: 05/29/2003
  • Published: 01/08/2004
  • Est. Priority Date: 05/31/2002
  • Status: Active Grant
First Claim
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1. A method of integrating, managing and coordinating activities of customers in an enterprise, the enterprise comprising a plurality of applications, resources and touch-points, the method comprising:

  • gathering data relating to a customer from the applications, resources and touchpoints;

    creating an object for the customer using the gathered data; and

    delivering the object in real time to the applications, resources and touch-points.

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