Mobile customer relationship management
First Claim
1. A method for a service provider to provide personalized messaging to a mobile terminal, comprising:
- receiving user data comprising intent data and notes data;
comparing the user data with services or goods data; and
providing personalized messaging concerning services or goods based on the comparison.
1 Assignment
0 Petitions
Accused Products
Abstract
Systems and methods for providing/receiving personalized messages relating to goods and/or services. An exemplary method for providing personalized messaging to a user of a mobile terminal includes: receiving user data comprising an act to be performed by the user and an instruction to be followed by the user when performing the act; comparing the user data with service data for goods or services that may assist the user in completing the acts in accordance with the instructions; and based on the comparison, providing personalized messaging to the mobile terminal concerning the goods or services. The user data compared with the goods or services also may include user profile data, calendar data and/or location information to further personalize the messaging. Some or all of this user data may be received directly from the mobile terminal or, alternatively, may be obtained from a network-based trusted server.
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Citations
48 Claims
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1. A method for a service provider to provide personalized messaging to a mobile terminal, comprising:
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receiving user data comprising intent data and notes data;
comparing the user data with services or goods data; and
providing personalized messaging concerning services or goods based on the comparison. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 41, 42, 43, 44)
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9. A method for a service provider to provide personalized messaging to a mobile terminal, comprising:
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receiving user data comprising an act to be performed by a user of the mobile terminal and an instruction to be followed by the user when performing the act;
comparing the user data with service data for goods or services that may assist the user in completing the act in accordance with the instruction; and
based on the comparison, providing personalized messaging to the mobile terminal concerning the goods or services. - View Dependent Claims (10)
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11. A method for a mobile terminal to receive personalized messaging, comprising:
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transmitting user data comprising an act to be performed by a user of the mobile terminal and an instruction to be followed by the user when performing the act; and
receiving personalized messaging for goods or services based on the transmitted user data. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 45, 46, 47, 48)
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32. A method for a mobile terminal to receive personalized messaging, comprising:
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storing user data comprising a plurality of acts to be performed by a user of the mobile terminal and, for each one of the plurality of acts, an instruction to be followed by the user when performing the act;
receiving the user'"'"'s selection of one of the plurality of acts to be performed by the user;
transmitting user data comprising the selected one of the plurality of acts and an associated instruction to a service provider; and
receiving personalized messaging for goods or services from the service provider based on the transmitted user data to assist the user in completing the act in accordance with the associated instruction. - View Dependent Claims (33, 34)
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35. A mobile terminal for receiving personalized messaging, comprising:
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a memory device for storing a program; and
a processor in communication with the memory device, the processor operative with the program to;
transmit user data comprising an act to be performed by a user of the mobile terminal and an instruction to be followed by the user when performing the act; and
receive personalized messaging for goods or services based on the transmitted user data. - View Dependent Claims (36, 37, 38, 39)
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40. An article of manufacture comprising a computer readable medium containing program code that when executed causes a wireless handheld device to perform the following steps:
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transmit user data comprising an act to be performed by a user of a mobile terminal and an instruction to be followed by the user when performing the act; and
receive personalized messaging for goods or services based on the transmitted user data.
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Specification