System and method for providing enhanced services in a multi-channel interactive distributed environment

• US 20040010597A1
• Filed: 09/26/2002
• Published: 01/15/2004
• Est. Priority Date: 04/22/1999
• Status: Abandoned Application

• Current Assignee: Electronic Data Systems Corporation (Perspecta, Inc.)
• Original Assignee: Electronic Data Systems Corporation (Perspecta, Inc.)
• Inventors: Gregoire, Kevin P., Kirschner, Hope L.
• Application Number:
  US10/256,285
• Publication Number:
  US 20040010597A1
• Time in Patent Office: Days
• US Class Current: 709/228
• CPC Class Codes: G06Q 20/18 involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G07F 19/20 Automatic teller machines [ATMs]
• CPC Class Codes: G07F 19/211 Software architecture within ATMs or in relation to the ATM network

Abstract

A system for providing enhanced services in a multi-channel interactive distributed environment includes at least one automated teller machine and at least one computer. A server is coupled to the automated teller machine and the computer. The server is operable to provide information tailored to a user based on a stored user profile. This tailored information is provided to the user when the user is accessing the server via either the computer or the automated teller machine.

Claims

1. A system for providing enhanced services in a multi-channel interactive distributed environment, comprising:

at least one channel device operable to access a first information channel;

a second channel device operable to access a second information channel;

a server coupled to the first channel device and the second channel device, the server operable to provide information tailored to an individual user based on a stored user profile when the user is accessing the server via the first channel device or the second channel device.

2. The system of claim 1, wherein one of the channel devices accesses the server via a specific website.

3. The system of claim 1, wherein the information provided to the user of the first channel device is based on information previously viewed at the second channel device.

4. The system of claim 1, wherein the information provided to the user of the first or second channel device comprises advertising based on the stored user profile.

5. The system of claim 1, wherein a user is operable to access the server to modify the stored user profile.

6. The system of claim 1, wherein the information provided to a user accessing the server via the first or second channel device comprises offers to sell merchandise and services.

7. The system of claim 1, wherein the information provided to a user accessing the server via the first channel device comprises an opportunity to pay for products selected previously at the second channel device.

8. The system of claim 1, wherein the information provided to a user accessing the server at the first channel device or second channel device comprises an offer to execute a previously defined transaction stored in the user profile.

9. The system of claim 1, wherein the server is further operable to receive information from sources outside the server and present the information to a user accessing the server at the first channel device or the second channel device.

10. The system of claim 1, wherein the server comprises an interpreter operable to store information to and retrieve information from the user profile.

11. The system of claim 2, wherein a user can select items for purchase items displayed at the website.

12. The system of claim 11, wherein a user pays for items selected at the website when using the first or second channel device.

13. The system of claim 1, wherein the first channel device is an automated teller machine and the second channel device is a computer.

15. The method of claim 13, further comprising:

accessing personalized information based on the personal profile information.

16. The method of claim 13, further comprising:

providing information to a user based on information previously viewed through the channel device.

17. The method of claim 13, further comprising:

advertising information to a user based on the stored personal profiles.

18. The method of claim 13, comprising:

modifying the stored personal profile information.

19. The method of claim 13, wherein the information provided to a user at the server includes offers to sell merchandise and services.

20. The method of claim 13, wherein the information provided to a user through the channel device comprises an opportunity to pay or cancel the purchase of products selected previously through the website.

21. The method of claim 13, wherein the information provided to a user through the channel device comprises an offer to execute a previously defined transaction stored in the personal profile.

22. The method of claim 13, further comprising:

receiving information from external sources;

presenting the information from the external sources to a user through the channel device.

25. The method of claim 13, wherein the channel device is an automated teller machine.

14. A method for providing enhanced services in a multi-channel interactive distributed environment, comprising:

entering personal profile information at a website;

storing personal profile information in a central file; and

receiving personalized information when using a channel device based on the personal profile information.

23. The method of claim 14, further comprising:

purchasing items displayed at the website.

24. The method of claim 14, further comprising:

purchasing items selected at the website using the channel device.