System and method for remote supervision and authentication of user activities at communication network workstations
First Claim
1. A data processing and communication system for at least one of:
- administrating, monitoring, verifying and authenticating remote activities of a user over a communication network, comprising;
at least one user workstation, utilized by the user, connected to the communication network, a supervisor workstation, utilized by a supervisor, connected to said at least one user workstation through the communication network;
data acquisition means, located at each of said at least one user workstation, for capturing user data representative of activities of the user at each said at least one user workstation;
data transmission means for transmitting said user data to said supervisor workstation such that said supervisor can monitor said user data in real-time;
data recording means for recording said user data in a session record; and
data storage means for storing said session record for future authentication of performance of said remote user activities and the user'"'"'s identity.
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Abstract
The inventive system provides real-time audio-visual monitoring, supervision, and/or controlling of activities of remote users and of the users'"'"' workstations via a network by a human supervisor using a supervisor workstation for the purpose of verifiable skill testing (i.e., for standardized tests) with real time user activity monitoring, and in alternate embodiments of the present invention for: remote instruction, remote interviewing, remote system control and tuning, remote customer service and technical support. The system delivers the above functionality via one or more user workstations with multimedia and communication capabilities configures for bi-directional communication with a similarly equipped supervisor workstation over a communication. Key novel features of the inventive system include but are not limited to: recording and storing an audio/video record of one or more user sessions as authentication for monitored user activities (this enables a record of test-taking, on-line interview, etc), dynamic assignment of supervisors depending on user activity monitoring needs and supervisor availability (including suspension of system and user activity if a supervisor is not available), and identity verification of the user(s). The inventive system includes other features and embodiments such as adaptive dynamic testing and improved audio-visual signal transmission from the user workstations. Finally, novel and optimized front end interfaces are provided for utilization of the inventive system by supervisors and users.
121 Citations
39 Claims
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1. A data processing and communication system for at least one of:
- administrating, monitoring, verifying and authenticating remote activities of a user over a communication network, comprising;
at least one user workstation, utilized by the user, connected to the communication network, a supervisor workstation, utilized by a supervisor, connected to said at least one user workstation through the communication network;
data acquisition means, located at each of said at least one user workstation, for capturing user data representative of activities of the user at each said at least one user workstation;
data transmission means for transmitting said user data to said supervisor workstation such that said supervisor can monitor said user data in real-time;
data recording means for recording said user data in a session record; and
data storage means for storing said session record for future authentication of performance of said remote user activities and the user'"'"'s identity. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
- administrating, monitoring, verifying and authenticating remote activities of a user over a communication network, comprising;
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27. A data processing and communication system for at least one of:
- administrating, monitoring, verifying and authenticating remote activities of a plurality of users over a communication network, comprising;
a plurality of user workstations, each utilized by the corresponding plural user, connected to the communication network, a plurality of supervisor workstations, each utilized by a corresponding supervisor, connected to the communication network;
at least one server connected to the communication network operable to operable to;
in response to a request by a particular plural user, determine an available plural supervisor workstation, connect said corresponding plural user workstation to said available plural supervisor workstation, and monitor communication therebetween;
data acquisition means, located at each said plural user workstation, for capturing user data representative of activities of the corresponding plural user;
data transmission means for transmitting said user data from each said plural user workstation to said connected plural supervisor workstation such that said plural supervisor can monitor said plural user data in real-time;
data recording means, at said at least one server, for recording said plural user data in a session record; and
data storage means, at said at least one server, for storing said session record for future authentication of performance of the plural user activities and the plural user identity.
- administrating, monitoring, verifying and authenticating remote activities of a plurality of users over a communication network, comprising;
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28. A data processing and communication method for at least one of administrating, monitoring, and authenticating remote user activities over a communication network, comprising the steps of:
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(a) providing at least one user workstation connected to the communication network, (b) providing a supervisor workstation connected to the communication network;
(c) capturing user data representative of activities of the remote user at each said at least one user workstation;
(d) transmitting said user data to said supervisor workstation such that a supervisor can monitor said user data;
(e) recording said user data in a session record; and
(f) storing said session record for future authentication of performance of said remote user activities and the user identity. - View Dependent Claims (29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39)
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Specification