Technique for communicating concierge-type information to users of an information assistance service
First Claim
1. A method for providing concierge services comprising:
- receiving a call at a concierge provider from a caller;
receiving a request for fulfillment of a concierge request from the caller;
attempting to fulfill the concierge request;
generating a recorded voice message relating to the concierge request; and
sending the recorded voice message to a voice mail depository which is associated with the caller and provided by a telephone carrier to which the caller subscribes.
2 Assignments
0 Petitions
Accused Products
Abstract
Telephone users desiring concierge-type services may connect via standard telephone procedures to a directory assistance provider, such as an operator or voice server. For example, the users may communicate to the provider a concierge-type service request for making a restaurant reservation. The provider may process the request in real time through an on-line reservation system (ORS) or off-line. In processing the request off-line, a pool of fulfillment agents may engage in such action as necessary to fulfill the request. Information concerning fulfillment of the request, e.g., a reservation confirmation, may be provided to a user offline, even sometimes in the case of real time request processing. Such information may be recorded in the form of a voice mail, transmitted through a virtual network to a voice mail system, which may be maintained by the telephone carrier to which the user subscribes. The user in a conventional manner is prompted by the voice mail system to access the voice mail to learn the recorded information.
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Citations
34 Claims
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1. A method for providing concierge services comprising:
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receiving a call at a concierge provider from a caller;
receiving a request for fulfillment of a concierge request from the caller;
attempting to fulfill the concierge request;
generating a recorded voice message relating to the concierge request; and
sending the recorded voice message to a voice mail depository which is associated with the caller and provided by a telephone carrier to which the caller subscribes. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A method for providing concierge services comprising:
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receiving a call at a concierge provider from a caller;
receiving a request for fulfillment of a concierge request from the caller;
attempting to fulfill the concierge request;
generating a text message relating to the concierge request; and
sending the text message to a telephone carrier which provides voice messaging services for the caller;
whereby the text message can be converted to a voice message for storage in a depository accessible by the caller and maintained by the telephone carrier. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
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27. A method for providing concierge services comprising:
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receiving a call at a concierge provider from a caller;
receiving a request for fulfillment of a concierge request from the caller;
providing the caller with an identifier associated with a communication device through which a recorded voice message relating to the concierge request is retrievable;
attempting to fulfill the concierge request;
generating the recorded voice message; and
making the recorded voice message available to the caller when the caller establishes a connection with the communication device using the identifier. - View Dependent Claims (28, 29, 30, 31, 32, 33, 34)
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Specification