Corporate content management and delivery system

• US 20040015408A1
• Filed: 10/11/2002
• Published: 01/22/2004
• Est. Priority Date: 07/18/2002
• Status: Abandoned Application

• Current Assignee: Accenture Global Services GmbH (Accenture PLC)
• Original Assignee: Accenture Global Services GmbH (Accenture PLC)
• Inventors: Rauen, Philip Joseph IV, Houck, David Miles, Bjornson, Christopher W., Hartshorn, Lance Patrick, Modruson, Frank B., Meyer, Kip Leonard, Keane, Paul L.
• Application Number:
  US10/269,683
• Publication Number:
  US 20040015408A1
• Time in Patent Office: Days
• US Class Current: 705/26
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders

Abstract

The present invention provides a computer-based corporate content management and delivery (CCMD) system. The CCMD system provides efficient storage, management, and delivery of corporate content in response to orders for such content. The CCMD system includes a first module configured to create digital and/or acquire digital content for repurposing in a digital and/or a physical format. A second module, which is electronically coupled to the first module, manages data necessary to process and execute orders for such corporate content in one of digital format and physical format. A third CCMD system module integrates operations of the first module and the second module. The third module also coordinates these operations with internal and/or external third party content/product providers and customers.

Claims

1. A computer-based corporate content management and delivery (CCMD) system for efficient storage and management of corporate content, and delivery of such content in response to orders for such content, the CCMD comprising:

a first module configured to create and/or acquire digital content for repurposing in a digital and/or a physical format;

a second module electronically coupled to the first module and configured to manage data necessary to process and execute orders for such corporate content in one of said digital format and said physical format; and

a third module configured to integrate operations of said first module and said second module and to coordinate these operations with internal and/or external third party content/product providers and customers.

2. The computer-based corporate content management and delivery (CCMD) system of claim 1 wherein the digital content is uploaded into the CCMD system by content creators/owners and said internal and/or external third party content/product providers.

3. The computer-based corporate content management and delivery (CCMD) system of claim 1 wherein the first module comprises:

a first sub-module comprising a content storefront and administration portal and configured to receive and coordinate orders for digital and/or physical content; and

a second sub-module electronically coupled to the first sub-module and configured to produce actions to deliver said digital content in a digital format or a physical format or in both digital and physical format.

4. The computer-based corporate content management and delivery (CCMD) system of claim 3, wherein said second sub-module delivers said digital content through a set of pre-configured third party fulfillment providers.

5. The computer-based corporate content management and delivery (CCMD) system of claim 1 wherein the CCMD system comprises:

hardware and software modules configured to provide;

a production mode configured to receive and process orders for digital and/or physical content and cause actions necessary to deliver such digital and/or physical content as the orders require; and

an administration mode wherein digital content products are created, modified, priced and assigned to catalogues and categories, and wherein campaigns such as advertising and marketing campaigns can be created and modified and related to other relevant campaign materials, and wherein the catalogues and categories are created and modified, and wherein profiles of users and customers are created and maintained.

6. The computer-based corporate content management and delivery (CCMD) system of claim 3 wherein the storefront comprises additional sub-modules configured to

receive customer orders and reserve inventory upon checkout by a customer;

select available shipping methods and payment methods for the order;

maintain multiple ship/bill to addresses for a customer;

integrate the order processing with a credit card electronic payment processing system for tax calculation, fraud detection, credit card authorization and settlement and internal billing using charge codes;

correlate data with financial and third party warehouse management systems; and

provide status and tracking information to customers and CCMD system administrators for all the orders.

7. The computer-based corporate content management and delivery (CCMD) system of claim 1 wherein the first module and the second module are designed based on standard internationalization rules so that localization of digital content and currency can be provided.

8. The computer-based corporate content management and delivery (CCMD) system of claim 1 comprising mechanisms to support multiple enterprises, multiple departments within each said enterprise, and their respective digital content, orders and related files.

9. The computer-based corporate content management and delivery (CCMD) system of claim 8 comprising a security architecture configured to restrict access to data of each of the multiple enterprises and the multiple departments within each said enterprise to authorized customers and users.

10. The computer-based corporate content management and delivery (CCMD) system of claim 1 wherein the CCMD is integrated with the external third party content providers and fulfillment providers via XML protocols.

11. The computer-based corporate content management and delivery (CCMD) system of claim 1 wherein the second module communicates with the third module via XML protocols.

12. The computer-based corporate content management and delivery (CCMD) system of claim 1, wherein said physical formats comprise brochures, training materials, advertisements, tent cards, pamphlets, CDs, and VHS tapes.

13. A method for providing corporate content management and delivery (CCMD) services for efficient storage and management of corporate content, and delivery of such content in response to orders for such content comprising the steps of:

creating and/or acquiring digital content for repurposing in a digital and/or a physical format;

managing data necessary to process and execute orders for such corporate content in one of said digital format and said physical format; and

delivering said orders to internal and/or external third party content/product providers and customers.

14. The method of claim 13, wherein the digital content is created by and/or acquired from creators/owners and external third party content/product providers.

15. The method of claim 13, further comprising the steps of:

receiving and coordinating orders for said digital and/or physical content;

reserving inventory upon checkout by a customer;

selecting available shipping methods and payment methods for said orders;

maintaining multiple ship/bill to addresses for said customer;

integrating the order processing with a credit card electronic payment processing system for tax calculation, fraud detection, credit card authorization and settlement and internal billing using charge codes;

producing actions to deliver said digital content in a digital format or a physical format or in both digital and physical format;

correlating data with financial and third party warehouse management systems; and

providing status and tracking information to customers and CCMD administrators for all said orders.

16. The method of claim 13, wherein said CCMD services support standard internationalization rules so that localization of digital content and currency can be provided.

17. The method of claim 13, wherein multiple enterprises, multiple departments within each said enterprise, and their respective digital content, orders and related files are supported.

18. The method of claim 17, wherein a security architecture restricts access to data of each of the multiple enterprises and the multiple departments within each said enterprise to authorized customers and users.

19. The method of claim 13, wherein said orders are delivered to said external third party content providers via XML protocols.

20. A computer-readable storage medium containing computer executable code for implementing a computer-based corporate content management and delivery (CCMD) system for efficient storage and management of corporate content, and delivery of such content in response to orders for such content by instructing a computer to operate as follows:

execute a first module configured to create and/or acquire digital content for repurposing in a digital and/or a physical format;

execute a second module electronically coupled to the first module and configured to manage data necessary to process and execute orders for such corporate content in one of said digital format and said physical format; and

execute a third module configured to integrate operations of said first module and said second module and to coordinate these operations with internal and/or external third party content/product providers and customers.

21. The computer-readable storage medium of claim 20, wherein the digital content is uploaded into the CCMD system by content creators/owners and the internal and/or external third party content/product providers.

22. The computer-readable storage medium of claim 20, wherein the computer instructs said first sub-module to:

execute a first sub-module comprising a content storefront and administration portal and configured to receive and coordinate orders for digital and/or physical content; and

execute a second sub-module electronically coupled to the first sub-module and configured to produce actions to deliver said digital content in a digital format or a physical format or in both digital and physical format.

23. The computer-readable storage medium of claim 20, wherein said computer instructs said a computer-based corporate content management and delivery (CCMD) system to:

execute a production mode configured to receive and process orders for digital and/or physical content and cause actions necessary to deliver such digital and/or physical content as the orders require; and

execute an administration mode wherein digital content products are created, modified, priced and assigned to catalogues and categories, and wherein campaigns such as advertising and marketing campaigns can be created and modified and related to other relevant campaign materials, and wherein the catalogues and categories are created and modified, and wherein profiles of users and customers are created and maintained.

24. The computer-readable storage medium of claim 23, wherein said computer instructs said digital storefront to:

receive customer orders and reserve inventory upon checkout by the customer;

select available shipping methods and payment methods for the order;

maintain multiple ship/bill to addresses for a user;

integrate the order processing with a credit card electronic payment processing system for tax calculation, fraud detection and credit card authorization and settlement;

correlate data with financial and third party warehouse management systems; and

provide status and tracking information to customers and CCMD system administrators for all the orders.

25. The computer-readable storage medium of claim 20, wherein the first module and the second module are designed based on standard internationalization rules so that localization of digital content and currency can be provided.

26. The computer-readable storage medium of claim 20, wherein said computer instructs said computer-based corporate content management and delivery (CCMD) system to support multiple enterprises, multiple departments within each said enterprise and their respective digital content, orders and related files.

27. The computer-readable storage medium of claim 26, wherein said computer instructs said computer-based corporate content management and delivery (CCMD) system to restrict access to data of each of the multiple enterprises and the multiple departments within each said enterprise to authorized customers and users.