Messaging system and method using alternative message delivery paths

• US 20040019695A1
• Filed: 07/25/2002
• Published: 01/29/2004
• Est. Priority Date: 07/25/2002
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Gusler, Carl Phillip, Schatz, Harry, Hamilton, Rick Allen II, Fellenstein, Craig William
• Application Number:
  US10/205,571
• Publication Number:
  US 20040019695A1
• Time in Patent Office: Days
• US Class Current: 709/239
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/23 Reliability checks, e.g. acknowledgments or fault reporting

Abstract

A system, method, and computer program product enable instant messaging systems to use alternative message delivery mechanisms. Recipients may register one or more alternative message delivery mechanisms, such as cell phones, pagers, etc., through which they are available as an alternative to an instant messaging system. Constraints may be added to these registered alternatives, such as specifying a limitation on days of the week and/or hours of the day when a particular alternative may be used. Providing that an alternative messaging mechanism is registered, and any constraints for this alternative are satisfied, the present extended instant messaging system selects the most suitable alternative forwarding mechanisms, and delivers the messages to the intended recipients.

Claims

1. A method for enabling an instant messaging system to use an alternative message delivery path to deliver an instant message to a recipient, comprising:

determining if the recipient is logged on;

if the recipient is logged on, delivering the instant message to the recipient;

determining if the instant message has been acknowledged by the recipient; and

if the instant message has not been acknowledged, forwarding the instant message to the recipient using the alternative message delivery path.

2. The method of claim 1, wherein determining if the instant message has been acknowledged by the recipient comprises using a predetermined set of forwarding rules.

3. The method of claim 2, wherein determining if the instant message has been acknowledged by the recipient further comprises determining if the instant message is authorized for transfer to the recipient using the alternative message delivery path.

4. The method of claim 2, further comprising identifying the alternative message delivery path by which the instant message is to be forwarded.

5. The method of claim 4, wherein forwarding the instant message to the recipient using the alternative message delivery path comprises transmitting the instant message to one or more approved alternative communication devices.

6. The method of claim 5, wherein transmitting the instant message comprises using a wireless messaging service.

7. The method of claim 5, wherein the one or more approved alternative communication devices comprises one or more of:

a cellular telephone, a pager, a personal digital assistant.

8. The method of claim 5, wherein transmitting the instant message to one or more approved alternative communication devices comprises forwarding a voicemail message.

9. The method of claim 5, wherein transmitting the instant message to one or more approved alternative communication devices comprises forwarding an email message.

10. The method of claim 1, wherein if the instant message has not been acknowledged, establishing an alternative instant message session to forward the instant message to the recipient.

11. A method for enabling an instant messaging system to use an alternative message delivery path, comprising:

sending an instant message to a recipient;

determining if the recipient is logged on;

if the recipient is logged on, delivering the instant message to the recipient;

then determining if the instant message has been acknowledged by the recipient; and

if the instant message has not been acknowledged, forwarding an alternative message to the recipient using the alternative message delivery path.

12. The method of claim 11, wherein determining if the instant message has been acknowledged by the recipient comprises using a predetermined set of forwarding rules.

13. The method of claim 12, wherein determining if the instant message has been acknowledged by the recipient further comprises determining if the instant message is authorized for transfer to the recipient using the alternative message delivery path.

14. The method of claim 12, further comprising identifying the alternative message delivery path by which the instant message is to be forwarded.

15. The method of claim 14, wherein forwarding the alternative message to the recipient using the alternative message delivery path comprises transmitting the alternative message to one or more approved alternative communication devices.

16. The method of claim 15, wherein transmitting the alternative message comprises using a wireless messaging service.

17. The method of claim 15, wherein the one or more approved alternative communication devices comprises one or more of:

a cellular telephone, a pager, a personal digital assistant.

18. The method of claim 15, wherein transmitting the alternative message to one or more approved alternative communication devices comprises forwarding a voicemail message.

19. The method of claim 15, wherein transmitting the alternative message to one or more approved alternative communication devices comprises forwarding an email message.

20. The method of claim 11, wherein if the instant message has been acknowledged, the instant messaging system does not forward the alternative message.

21. A computer program product having instruction codes for enabling an instant messaging system to use an alternative message delivery path to deliver an instant message to a recipient, comprising:

a first set of instruction codes that determine if the recipient is logged on;

if the recipient is logged on, a second set of instruction codes deliver the instant message to the recipient;

a third set of instruction codes that determine if the instant message has been acknowledged by the recipient; and

if the instant message has not been acknowledged, a fourth set of instruction codes forward the instant message to the recipient using the alternative message delivery path.

22. The computer program product of claim 21, wherein the third set of instruction codes uses a predetermined set of forwarding rules to determine if the instant message has been acknowledged by the recipient.

23. The computer program product of claim 22, wherein the third set of instruction codes further determines if the instant message is authorized for transfer to the recipient using the alternative message delivery path.

24. The computer program product of claim 22, wherein the fourth set of instruction codes further identifies the alternative message delivery path by which the instant message is to be forwarded.

25. The computer program product of claim 24, wherein the fourth set of instruction codes transmits the instant message to one or more approved alternative communication devices.

26. The computer program product of claim 25, wherein the one or more approved alternative communication devices comprises a wireless messaging service.

27. The computer program product of claim 25, wherein the one or more approved alternative communication devices comprises one or more of:

a cellular telephone, a pager, a personal digital assistant.

28. The computer program product of claim 25, wherein the fourth set of instruction codes transmits the instant message as a voicemail message.

29. The computer program product of claim 25, wherein the fourth set of instruction codes transmits the instant message as an email message.

30. The computer program product of claim 21, wherein, if the instant message has not been acknowledged, the fourth set of instruction codes establishes an alternative instant message session to forward the instant message to the recipient.

31. A system that enables an instant messaging system to use an alternative message delivery path to deliver an instant message to a recipient, comprising:

means for determining if the recipient is logged on;

means for delivering the instant message to the recipient if the recipient is logged on;

means for determining if the instant message has been acknowledged by the recipient; and

means for forwarding the instant message to the recipient using the alternative message delivery path, if the instant message has not been acknowledged.

32. The system of claim 31, wherein the means for determining if the instant message has been acknowledged uses a predetermined set of forwarding rules.

33. The system of claim 32, wherein the means for determining if the instant message has been acknowledged, further determines if the instant message is authorized for transfer to the recipient using the alternative message delivery path.

34. The system of claim 32, wherein the means for forwarding the instant message to the recipient further identifies the alternative message delivery path by which the instant message is to be forwarded.

35. The system of claim 34, wherein the means for forwarding the instant message to the recipient transmits the instant message to one or more approved alternative communication devices.

36. The system of claim 35, wherein the one or more approved alternative communication devices comprises a wireless messaging service.

37. The system of claim 35, wherein the one or more approved alternative communication devices comprises one or more of:

a cellular telephone, a pager, a personal digital assistant.

38. The system of claim 35, wherein the means for forwarding the instant message to the recipient transmits the instant message as a voicemail message.

39. The system of claim 35, wherein the means for forwarding the instant message to the recipient transmits the instant message as an email message.

40. The system of claim 31, wherein, if the instant message has not been acknowledged, the means for forwarding the instant message to the recipient establishes an alternative instant message session to forward the instant message to the recipient.