Method and system for monitoring and recording voice from circuit-switched via a packet-switched network
First Claim
Patent Images
1. A method comprising:
- sending instructions over a packet-switch network to tap an extension line or trunk coupled to a circuit-switching switch;
receiving over said packet-switch network packets of audio of at least a portion of telephone calls being transferred over said extension line or said trunk.
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Abstract
Some embodiments of the present invention are directed to a method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network. A circuit-switched or VoIP recording system may record and/or live-monitor telephone calls by trunk and/or extension tapping over a packet-switched network Alternatively, a circuit-switched or VoIP recording system may record and/or live-monitor telephone calls over a packet-switched network by activating the service observation feature of the circuit-switched switch either by feature code dialing or a computer telephony integration (CTI) link command.
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Citations
20 Claims
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1. A method comprising:
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sending instructions over a packet-switch network to tap an extension line or trunk coupled to a circuit-switching switch;
receiving over said packet-switch network packets of audio of at least a portion of telephone calls being transferred over said extension line or said trunk. - View Dependent Claims (2, 3, 4)
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5. A method comprising:
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sending instructions over a packet-switch network to observe an extension line coupled to a circuit-switching switch;
receiving over said packet-switch network packets of audio of at least a portion of telephone calls being transferred over said extension line. - View Dependent Claims (6, 7, 8, 9, 10)
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11. A method comprising:
receiving for recording or live-monitoring packets of audio of at least a portion of telephone calls being handled by a circuit-switching switch over a packet-switch network via a dedicated trunk coupled to said switch.
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12. A method comprising:
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receiving via a packet-switch network a CTI datum or a real-time CDR datum associated with a telephone call being handled by a circuit-switching switch coupled to said packet-switch network;
determining whether said telephone call is to be recorded by determining whether said CTI datum or said real-time CDR datum meets at least one predefined monitoring condition; and
if said telephone call is to be recorded or live-monitored, receiving audio of at least a portion of said telephone call via said packet-switch network for recording.
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13. A system comprising:
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a recording system coupled to a packet-switch network via a local VoIP gateway and able to receive via said local VoIP gateway audio of at least a portion of one or more telephone calls, each of said telephone calls handled by one of one or more circuit-switching switches, each of said switches coupled to said network via a respective switch VoIP gateway, and a management unit coupled to said recording system and to said packet-switch network able to send commands over said network to each said switch VoIP gateway and to said local VoIP gateway, said. commands comprising commands enabling said audio to be sent to said recording system. - View Dependent Claims (14, 15, 16)
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17. A system comprising:
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a recording system coupled to a packet-switch network and able to receive audio converted to voice packets of at least a portion of one or more telephone calls, each of said telephone calls handled by one of one or more circuit-switching switches, each of said switches coupled to said network via a respective switch VoIP gateway; and
a management unit coupled to said recording system and to said packet-switch network and able to send via commands over said network to each said switch VoIP gateway, said commands comprising commands enabling said audio to be sent to said recording system. - View Dependent Claims (18, 19, 20)
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Specification