Method of determining context in a subjectless message
First Claim
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1. A method of transmitting a text message, from a dialog engine to a recipient device, in a messaging dialog, over one of a plurality of unique channels, to preserve the context of the messaging dialog, the method comprising:
- generating the text message;
selecting one of the plurality of channels for transmitting the generated text message to the receiving device over the selected channel; and
associating the selected channel and the context of the text message.
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Abstract
A system and methods for transmitting and receiving text messages, in a messaging dialog with a recipient device, while maintaining the context of the messages without explicit mention of the context in the message is disclosed herein. In an embodiment of the invention, the system utilises a plurality of channels to determine the context of a received text message, based on a record of the channel and the context of a previous message.
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Citations
16 Claims
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1. A method of transmitting a text message, from a dialog engine to a recipient device, in a messaging dialog, over one of a plurality of unique channels, to preserve the context of the messaging dialog, the method comprising:
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generating the text message;
selecting one of the plurality of channels for transmitting the generated text message to the receiving device over the selected channel; and
associating the selected channel and the context of the text message. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method of determining the context of a text message in a messaging dialog, the text message received from a transmitting device, through one of a plurality of unique channels by a dialog engine having a record of associated unique channel and context pairings, the method comprising:
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receiving the transmitted text message;
identifying the channel through which the received text message was transmitted; and
determining the context of the received text message based on the record of associated unique receiving channel and context pairing. - View Dependent Claims (8, 9, 10, 11)
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12. A dialog engine, for transmitting and receiving text messages, in a messaging dialog, to and from recipient devices via a messaging center, for receiving information from a data source, and for associating and determining the context of the received text messages, the dialog engine comprising:
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a plurality of text messaging channels to the messaging center;
a text message generator, for generating text messages for recipient devices, based on information received from the data source;
a channel selector for selecting a text messaging channel to transmit the generated text message over;
a transmitter for transmitting the generated text message to the recipient device over the selected channel;
a receiver for receiving a text message from the recipient device over one of the plurality of text messaging channels; and
a channel and context database, for recording the association of channel and context information for transmitted messages, and for determining the context of received text messages from the receiving text messaging channel and the recorded context and channel associations. - View Dependent Claims (13, 14, 15, 16)
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Specification