Method for redirecting calls to a messaging system during an active call

• US 20040022381A1
• Filed: 07/31/2002
• Published: 02/05/2004
• Est. Priority Date: 07/31/2002
• Status: Active Grant

• Current Assignee: Nokia of America Corporation (Nokia Corporation)
• Original Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Inventors: Turner, Norris D.
• Granted Patent: US 6,901,140 B2
• Time in Patent Office: Days
• US Class Current: 379/211.01
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/41 Billing record details, i.e. parameters, identifiers, structure of call data record [CDR]
• CPC Class Codes: H04M 15/81 Dynamic pricing, e.g. change of tariff during call
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 2215/0112 Dynamic pricing, e.g. change of tariff during call
• CPC Class Codes: H04M 2215/0164 Billing record, e.g. Call Data Record [CDR], Toll Ticket[TT], Automatic Message Accounting [AMA], Call Line Identifier [CLI], details, i.e. parameters, identifiers, structure
• CPC Class Codes: H04M 3/428 Arrangements for placing incoming calls on hold
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

A method for redirecting an active call to a messaging system (126) enables a calling party (108 or 110) placed on hold to leave a message with a called party (108 or 110), thereby obviating the need for the called party to remain on hold. Upon redirecting the call, attributes of the call (e.g., billing rates, assigned resources, etc.) may be revised. Optionally, if the calling party desires to remain on hold, the calling party may cause one or more reminder signals to be sent to the called party such that the called party is reminded that the calling party is on hold.

Claims

1. A method comprising the steps of:

establishing an active call between a calling party and a first endpoint;

during the active call, receiving a request for redirection of the call; and

responsive to the request, redirecting the call to a second endpoint.

2. The method of claim 1, wherein the step of receiving a request comprises receiving a request from the calling party for redirection of the call.

3. The method of claim 2, wherein the step of redirecting the call to a second endpoint comprises redirecting the call to a messaging system.

4. The method of claim 3, wherein the first endpoint comprises a called party, the step of redirecting the call to the messaging system comprising redirecting the call to a voice mailbox of the called party.

5. The method of claim 1, wherein the step of receiving a request comprises receiving a request from the calling party for redirection of the call to a messaging system, and wherein the step of redirecting the call to a second endpoint comprises redirecting the call to the messaging system.

6. The method of claim 5, wherein the first endpoint comprises a called party, the step of redirecting the call to the messaging system comprising redirecting the call to a voice mailbox of the called party.

7. The method of claim 1, wherein the first endpoint comprises a called party, the step of receiving a request comprising receiving a request from the called party for redirection of the call.

8. The method of claim 7, wherein the step of redirecting the call to a second endpoint comprises redirecting the call to a messaging system.

9. The method of claim 8, wherein the step of redirecting the call to the messaging system comprises redirecting the call to a voice mailbox of the called party.

10. The method of claim 7, wherein the step of receiving a request comprises receiving a request from the called party for redirection of the call to a messaging system, and wherein the step of redirecting the call to a second endpoint comprises redirecting the call to the messaging system.

11. The method of claim 10, wherein the step of redirecting the call to the messaging system comprises redirecting the call to a voice mailbox of the called party.

12. A method comprising the steps of:

establishing an active call between a calling party and a first endpoint, the active call having one or more attributes;

during the active call, receiving a request for redirection of the call;

responsive to the request, redirecting the call to a second endpoint and redefining at least one attribute of the one or more attributes.

13. The method of claim 12, wherein the step of establishing an active call comprises assigning a first billing rate to the call, the step of re-defining at least one attribute comprising assigning a second billing rate for a portion of the call occurring after redirecting the call.

14. The method of claim 12, wherein the step of establishing an active call comprises assigning a communication resource for the call, the step of re-defining at least one attribute comprising discontinuing use of the communication resource for a portion of the call occurring after redirecting the call.

15. In a communication system having established an active call between a calling party and a called party, wherein the called party places the calling party on hold, a method comprising:

receiving a request from the calling party to send one or more reminder signals to the called party; and

responsive to the request, sending the one or more reminder signals to the called party.