Method of and apparatus for service operation management, and computer product

• US 20040024631A1
• Filed: 12/31/2002
• Published: 02/05/2004
• Est. Priority Date: 08/02/2002
• Status: Abandoned Application

• Current Assignee: Fujitsu Limited
• Original Assignee: Fujitsu Limited
• Inventors: Orita, Suehiro, Goto, Hisaaki
• Application Number:
  US10/331,933
• Publication Number:
  US 20040024631A1
• Time in Patent Office: Days
• US Class Current: 705/9
• CPC Class Codes: G06Q 10/063112 Skill-based matching of a person or a group to a task
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

When a request for receiving certain service is received from any one of a plurality of users, depending on the service, an advertisement is made for recruiting a service person. The service persons who have applied for the advertisement are authenticated and an authentic service person is dispatched to the user to provide the service.

Claims

1. A service operation management program that allows a computer to function as:

a service request receiving unit that receives a service request from a user, wherein the service request indicates willingness of the user to receive a service,

a recruiting unit that advertises for recruiting a service person based on the received service request;

an authenticating unit that performs authentication of service persons who have applied for the post of the service person; and

a dispatching unit that dispatches a service person authenticated by the authenticating unit to the user.

2. The service operation management program according to claim 1, wherein the recruiting unit performs the advertisement by transmitting recruiting information to a portable terminal carried by each of a plurality of service persons.

3. The service operation management program according to claim 2, wherein the recruiting unit performs the advertisement with respect to all of the service persons by a broadcast method.

4. The service operation management program according to claim 2, wherein the recruiting unit performs the advertisement with respect to selected service persons by a multicast method.

5. The service operation management program according to claim 1, wherein the authenticating unit carries out the authentication based on a comparison between authentication information registered in advance and authentication information input by the service person in response to the advertisement.

6. The service operation management program according to claim 2, further allows the computer to function as a progress management unit that receives a state of the service person and status information representing progress of the service in detail from the portable terminal carried by the service person dispatched to the user, to thereby perform progress management.

7. The service operation management program according to claim 5, further allows the computer to function as a progress management unit that receives a state of the service person and status information representing progress of the service in detail from the portable terminal carried by the service person dispatched to the user, to thereby perform progress management.

8. The service operation management program according to claim 6, wherein the progress management unit receives the status information transmitted from the portable terminal, according to a menu selection method by the service person.

9. The service operation management program according to claim 7, wherein the progress management unit receives the status information transmitted from the portable terminal, according to a menu selection method by the service person.

10. The service operation management program according to claim 6, wherein the progress management unit receives information relating to the content of the service provided by the service person, from the portable terminal.

11. The service operation management program according to claim 7, wherein the progress management unit receives information relating to the content of the service provided by the service person, from the portable terminal.

12. The service operation management program according to claim 1, further allows the computer to function as a billing unit that executes processing relating to billing the user for the service after the service person completes the service.

13. A service operation management apparatus comprising:

a service request receiving unit that receives a service request from a user, wherein the service request indicates willingness of the user to receive a service;

a recruiting unit that advertises for recruiting a service person based on the received service request;

an authenticating unit that performs authentication of service persons who have applied for the post of the service person; and

a dispatching unit that dispatches a service person authenticated by the authenticating unit to the user.

14. The service operation management apparatus according to claim 13, wherein the recruiting unit performs the advertisement by transmitting recruiting information to a portable terminal carried by each of a plurality of service persons.

15. The service operation management apparatus according to claim 14, wherein the recruiting unit performs the advertisement with respect to all of the service persons by a broadcast method.

16. The service operation management apparatus according to claim 14, wherein the recruiting unit performs the advertisement with respect to specific service persons selected beforehand by a multicast method.

17. The service operation management apparatus according to claim 13, wherein the authenticating unit carries out the authentication based on a comparison between authentication information registered in advance and authentication information input by the service person in response to the advertisement.

18. The service operation management apparatus according to claim 14, further comprising a progress management unit that receives a state of the service person and status information representing progress of the service in detail from the portable terminal carried by the service person dispatched to the user, to thereby perform progress management.

19. The service operation management apparatus according to claim 17, further comprising a progress management unit that receives a state of the service person and status information representing progress of the service in detail from the portable terminal carried by the service person dispatched to the user, to thereby perform progress management.

20. The service operation management apparatus according to claim 18, wherein the progress management unit receives the status information transmitted from the portable terminal, according to a menu selection method by the service person.

21. The service operation management apparatus according to claim 19, wherein the progress management unit receives the status information transmitted from the portable terminal, according to a menu selection method by the service person.

22. The service operation management apparatus according to claim 18, wherein the progress management unit receives information relating to the content of the service provided by the service person, from the portable terminal.

23. The service operation management apparatus according to claim 19, wherein the progress management unit receives information relating to the content of the service provided by the service person, from the portable terminal.

24. The service operation management apparatus according to claim 13, further comprising a billing unit that executes processing relating to billing the user for the service after the service person completes the service.

25. A service operation management method comprising:

receiving a service request from a user, wherein the service request indicates willingness of the user to receive a service;

advertising for recruiting a service person based on the received service request;

performing authentication of service persons who have applied for the post of the service person; and

dispatching a service person authenticated at the authentication step to the user.

26. The service operation management method according to claim 25, wherein the advertisement is performed by transmitting recruiting information to a portable terminal carried by each of a plurality of service persons.

27. The service operation management method according to claim 26, wherein the advertisement is performed with respect to all of the service persons by a broadcast method.

28. The service operation management method according to claim 26, wherein the advertisement is performed with respect to selected service persons by a multicast method.

29. The service operation management method according to claim 25, wherein the authentication is carried out based on a comparison between authentication information registered in advance and authentication information input by the service person in response to the advertisement.

30. The service operation management method according to claim 26, further comprising of receiving a state of the service person and status information representing progress of the service in detail from the portable terminal carried by the service person dispatched to the user, and managing the progress of the service.

31. The service operation management method according to claim 29, further comprising of receiving a state of the service person and status information representing progress of the service in detail from the portable terminal carried by the service person dispatched to the user, and managing the progress of the service.

32. The service operation management method according to claim 30, wherein the status information transmitted from the portable terminal is received, according to a menu selection method by the service person.

33. The service operation management method according to claim 31, wherein the status information transmitted from the portable terminal is received, according to a menu selection method by the service person.

34. The service operation management method according to claim 30, wherein information relating to the content of the service provided by the service person is received from the portable terminal.

35. The service operation management method according to claim 31, wherein information relating to the content of the service provided by the service person is received from the portable terminal.

36. The service operation management method according to claim 25, further comprising of executing processing relating to billing the user for the service after the service person completes the service.