Information system for manipulating data related to the ordering and performance of services and communication of results

• US 20040024784A1
• Filed: 04/09/2003
• Published: 02/05/2004
• Est. Priority Date: 04/09/2002
• Status: Abandoned Application

• Current Assignee: Authentix, Inc.
• Original Assignee: Authentix, Inc.
• Inventors: Hennigan, Richard, Spall, Walter Dale, Seely, James Alfred, Mansfield, Robert Kent
• Application Number:
  US10/411,703
• Publication Number:
  US 20040024784A1
• Time in Patent Office: Days
• US Class Current: 707/104.1
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A method is provided for manipulating data related to the ordering and performance of services and communication of results. The invention discloses a method of relating various databases with reporting engines to combine information in useful ways to coordinate customer location information, provider service information, contract information, product information and pricing information, and submit required requests to service partners to complete the work orders. Accounting and budgeting information also can be tracked, along with the submission, status and completion of work orders.

Claims

1. A method of organizing customer service requests to a service provider comprising the steps of:

providing a contract database;

providing a service provider database;

providing a relationship database;

creating a service product database from predetermining elements of the contract database and predetermined elements of the relationship database;

creating a product list database from predetermined elements of the relationship database;

creating a service request database by combing predetermined elements of the service product database and the product list database.

2. The method of claim 1 comprising the additional steps of providing a procedure database and wherein the step of creating a service request database includes combining predetermined elements from the procedure database.

3. The method of claim 1 comprising the additional steps of:

submitting an element of the service request database to the service provider for approval;

upon approval of the service provider, creating a work order corresponding to the element of the service request database.

4. The method of claim 3 wherein the work order is communicated to a field partner.

5. The method of claim 3 wherein the word order is communicated over a computer network.

6. The method of claim 3 wherein the work order is communicated to a lab partner.

7. The method of claim 3 comprising the additional step of providing an account database and allocating funds in the account database according to the element of the service request database.

8. The method of claim 3 comprising the additional step of executing the work order to achieve results.

9. The method of claim 8 comprising the additional step of tracking the status of executing the work order and storing tracking-related information.

10. The method of claim 9 wherein the step of tracking further comprises reporting a completion event when the work order execution is complete.

11. The method of claim 10 wherein the step of reporting is completed through a computer network.

12. The method of claim 11 wherein the step of reporting is completed through email.

13. The method of claim 10 comprising the additional step of interpreting the completion event.

14. The method of claim 13 wherein the step of interpreting comprises examining a concentration of a marker and storing interpretation results.

15. The method of claim 10 wherein the step of reporting further comprises reporting the completion event in a graphical format.

16. The method of claim 10 comprising the additional step of interpreting the completion event.

17. The method of claim 16 wherein the step of interpreting comprises examining a concentration of a marker and storing interpretation results.

18. The method of claim 17 wherein the step of examining further comprises concluding if the concentration is above a predetermined level.

19. The method of claim 9 comprising the step of accessing the tracking-related information through a computer network.

20. The method of claim 19 wherein the computer network is the Internet.

21. The method of claim 9 wherein the step of storing a completion event when the work under execution is complete.

22. The step of claim 21 comprising the additional step of accessing the completion event through a computer network.

23. The method of claim 3 wherein the step of submitting is carried out by the customer.

24. The method of claim 1 comprising the additional step of providing a location list database and where the step of creating a service request database further comprises combining predetermined elements of the location list database.

25. The method of claim 1 comprising the additional step of accessing the relationship database through a computer network.

26. The method of claim 25 wherein the step of examining further comprises concluding if the concentration is above a predetermined level.

27. A method of organizing customer service requests to a service provider comprising the steps of:

providing a procedures database containing service specification information;

providing a service provider database containing service provider information;

providing a relationship database containing customer identification information, service request information and product information;

providing a location list database containing location information;

creating a service product database from service specification information and service request information;

creating a product list database from the product information;

creating a service request database by combining predetermined elements of the procedures database, the service product database, the product list database, and the location list database; and

creating a work order database from a predetermined element of the service request database.

28. The method of claim 27, wherein the predetermined element of the service request database is submitted to the service provider for approval.

29. The method of claim 28 comprising the additional step of executing the work order to achieve results.

30. The method of claim 29 comprising the additional step of tracking the status of executing the work order and storing tracking-related information.

31. The method of claim 30 comprising the step of accessing the tracking-related information through a computer network.

32. The method of claim 31 wherein the computer network is the Internet.

33. The method of claim 32 wherein the step of reporting further comprises reporting the completion event in a graphical format.

34. The method of claim 30 wherein the step of reporting is completed through a computer network.

35. The method of claim 34 wherein the step of reported is completed through email.

36. The method of claim 28 wherein the work order database is created only upon approval by the service provider.

37. The method of claim 27 wherein the service specification information can be accessed through a computer network.

38. The method of claim 27 wherein the service provider information can be accessed through a computer network.

39. The method of claim 27 wherein the customer identification information can be accessed through a computer network.

40. The method of claim 27 wherein the production information can be accessed through a computer network.

41. The method of claim 27 wherein the location information can be accessed through a computer network.

42. The method of claim 41 wherein the step of tracking further comprises reporting a completion event when the work order execution is complete.

43. The method of claim 41 wherein the step of storing a completion event when the work order execution is complete.

44. The method of claim 43 comprising the additional step of accessing the completion event through a computer network.

45. The method of claim 27 wherein the customer service requests come from a plurality of customers.

46. The method of claim 27 comprising the additional step of providing a field partner database containing field partner identification information.

47. The method of claim 46 wherein the step of creating the service product database further comprises creating a service product database from the service specification information and the field partner identification information.

48. The method of claim 46 wherein the step of creating the service product database further comprises creating a service product database from the service specification information and the lab partner identification information.

49. The method of claim 27 comprising the additional step of providing a lab partner database comprising lab partner identification information.

50. A method of organizing a plurality of service requests to a service provider comprising the steps of:

providing a procedures database containing a plurality of testing service procedures;

providing a service provider database containing information related to an identification of at least one provider partner;

providing a location list database containing the location of product to be tested;

entering customer identification information, at least one service request and an identification of at least one product to be tested into a co-relational relationship database;

creating a matched service request by associating at least one service request with at least one testing service procedure;

creating a service product database containing the matched service request;

creating a matched provider identification by associating at least one partner with at least one testing service procedure;

creating a product list database from the identification of the product to be tested;

creating a service request database by combining the identification of the product to be tested, the matched service request, the location of the product to be tested and the matched provider identification;

submitting a selected service request from the service request database to the service provider for approval;

if approval is made, creating a work order database incorporating the selected service request; and

distributing the selected service request according to the matched provider information.

51. The method of claim 50 comprising the additional step of monitoring the matched service request and recording status information.

52. The method of claim 51 comprising the additional step of reporting the status information.

53. The method of claim 51 comprising the additional step of reporting the status information through a computer network.

54. The method of claim 51 further comprising recording completion of the matched service request.

55. The method of claim 54 comprising the additional step of reporting the completion of the matched service request.

56. The method of claim 54 comprising the additional step of reporting the completion of the matched service request graphically.

57. The method of claim 54 comprising the additional step of reporting the completion of the matched service request through a computer network.

58. The method of claim 54 further comprising the step of accessing the recorded completion of the matched service request through a computer network.

59. The method of claim 51 further comprising the step of accessing the recorded status information through a computer network.

60. The method of claim 50 wherein the procedures database may be accessed through a computer network.

61. The method of claim 50 wherein the service provider database may be accessed through a computer network.

62. The method of claim 50 wherein the location list database may be accessed through a computer network.

63. The method of claim 50 wherein the relationship database may be accessed through a computer network.

64. The method of claim 50 wherein the service product database may be accessed through a computer network.

65. The method of claim 50 wherein the product list database may be accessed through a computer network.

66. The method of claim 50 wherein the service request database may be accessed through a computer network.

67. The method of claim 50 wherein the work order database may be accessed through a computer network.

68. The method of claim 50 wherein the customer may cancel the service request.

69. The method of claim 50 wherein the service provider may cancel the service request.

70. The method of claim 50 wherein the location list database is organized regionally.