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Multi-channel digital recording system and method using network

  • US 20040028193A1
  • Filed: 11/20/2002
  • Published: 02/12/2004
  • Est. Priority Date: 08/08/2002
  • Status: Abandoned Application
First Claim
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1. A method for recording telephone conversation contents between a plurality of advisers and a plurality of customers in a multi-channel digital recording system using a network, said system including a plurality of adviser telephones, a plurality of adviser personal computers (PCs) connected respectively with said adviser telephones, a telephone conversation contents recording server connected with said adviser PCs over said network, and a PABX (Private Automatic Branch exchange) for relaying calls between said adviser telephones and a telephone network, said method comprising the steps of:

  • a) allowing said PABX to connect a call between an arbitrary customer telephone and an arbitrary one of said adviser telephones if said arbitrary customer telephone is connected to said PABX over said telephone network;

    b) allowing said arbitrary adviser telephone to transfer contents of a telephone conversation with an arbitrary one of said customers corresponding to said arbitrary customer telephone to an arbitrary one of said adviser PCs corresponding to said arbitrary adviser telephone in the form of an analog voice signal;

    c) allowing said arbitrary adviser PC to convert said analog voice signal transferred from said arbitrary adviser telephone into a digital voice signal, convert the converted digital voice signal into computer-readable audio data through a predetermined compression process and transfer the converted audio data to said telephone conversation contents recording server on a real time basis; and

    d) allowing said conversation contents recording server to record said audio data transferred from said arbitrary adviser PC.

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