×

Unified integration management - contact center portal

  • US 20040028212A1
  • Filed: 05/09/2003
  • Published: 02/12/2004
  • Est. Priority Date: 05/09/2002
  • Status: Active Grant
First Claim
Patent Images

1. A system for providing access and control of a call center via a packet based network, comprising:

  • an application server for performing MOM operations using an extensible markup language such that call center data and events are translated to well-formed markup language syntax;

    at least one message adapter for providing call center data and events as translatable messages to said application server;

    an infrastructure server for performing operations using a web based markup language in order to make call center information and applications available over said packet based network; and

    a client interface for interacting with said call center information and applications made available over a packet based network.

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×