Messaging response system
First Claim
Patent Images
1. A method of providing a service to a first party using an instant communications client, the method comprising:
- receiving indication from the first party that the first party desires to establish instant communications with a messaging response system, the messaging response system providing a service related to establishing communications.
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Abstract
A messaging response system is disclosed wherein a service providing system provides services to users via messaging communications. In accordance with an exemplary embodiment of the present invention, multiple respondents servicing users through messaging communications may appear to simultaneously use a common “screen name” identifier.
546 Citations
62 Claims
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1. A method of providing a service to a first party using an instant communications client, the method comprising:
receiving indication from the first party that the first party desires to establish instant communications with a messaging response system, the messaging response system providing a service related to establishing communications. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34)
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35. A method of providing a service to a first party using an instant communications client, the method comprising:
receiving communications from the first party addressed to a screen name associated with a messaging response system, the messaging response system providing a service related to establishing communications and the screen name signifying the desire of the first party to access the service. - View Dependent Claims (36, 37)
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38. A method of providing a service to a party, comprising the steps of:
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providing a user interface element which may be activated by the party; and
receiving indication that the party has activated the user interface element;
responsive to the activating of the user interface element, providing communications between the party and a messaging response system via a first communications session, wherein, responsive to the communications between the party and a messaging response system, the messaging response system establishes a second communications session wherein at least one participant communicates without having to compose discrete messages. - View Dependent Claims (39, 40)
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41. A method of providing service to first party via a telephony connection, the method comprising the steps of:
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providing indication that a second party using an instant communications client desires to communicate with the first party; and
providing communications among the first party and the second party, wherein the first party engages in communication using audio information via the telephony connection. - View Dependent Claims (42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62)
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Specification