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Remote agent access method to a voip contact center where high Qos is not supported

  • US 20040032863A1
  • Filed: 12/20/2002
  • Published: 02/19/2004
  • Est. Priority Date: 08/16/2002
  • Status: Active Grant
First Claim
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1. A system for providing high quality of service remote access to a voice over internet protocol contact center, comprising:

  • a. a contact center, wherein the contact center includes a remote data access device, at least one gateway and at least one node coupled to the at least one gateway;

    b. a remote terminal coupled with the remote data access device through a data circuit; and

    c. a remote telephone coupled with the at least one gateway through a telephone circuit, wherein when an agent logs the remote terminal into the contact center, a voice component of a customer call is transmitted from the gateway to the remote telephone and a data component of the customer call is transmitted from the contact center to the remote terminal.

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