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Method and system for creating automated voice response menus for telecommunications services

  • US 20040032934A1
  • Filed: 06/24/2002
  • Published: 02/19/2004
  • Est. Priority Date: 07/31/1998
  • Status: Active Grant
First Claim
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1. A method for controlling user interaction with an automated voice response system, the method comprising the steps of:

  • providing a plurality of task options to a user, each of the plurality of task options corresponding to a task to be completed by a user via an automated voice response system;

    receiving a user selection of one of the tasks to be completed;

    receiving at least one required input for completion of the selected task;

    preventing the user from selecting another of the plurality of tasks to be completed; and

    completing the selected task using the at least one required input.

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