Methodology to design, construct, and implement human resources business procedures and processes

• US 20040034543A1
• Filed: 01/15/2003
• Published: 02/19/2004
• Est. Priority Date: 01/15/2002
• Status: Abandoned Application

• Current Assignee: Koninklijke Ahold N.V.
• Original Assignee: Koninklijke Ahold N.V.
• Inventors: Bartsch, Frank C.
• Application Number:
  US10/342,345
• Publication Number:
  US 20040034543A1
• Time in Patent Office: Days
• US Class Current: 705/1
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/105 Human resources
• CPC Class Codes: G06Q 30/0206 Price or cost determination based on market factors

Abstract

A methodology to design, construct, and implement human resources business procedures and practices is disclosed. The disclosed methodology discovers a business process by performing business process engineering and receiving information pertaining the business process. The information can be variables, deliverables, and other parameters. The disclosed methodology also constructs the business process according to the information. The disclosed methodology also implements the business process and an organizational efficiency model developed according to the business process engineering. The disclosed methodology also improves the business process according to key performance indicators from the information. The business process may be depicted as a flow to include the responsibilities of the process. Further, scenarios within the process are tested.

Claims

1. A method for designing and implementing human resources business procedures within a company, comprising:

discovering a business process by performing business process engineering and receiving information pertaining to the business process;

constructing the business process according to the information;

implementing the business process and an organization efficiency model developed according to the business process engineering; and

improving the business process according to key performance indicators from the information.

2. The method of claim 1, wherein the information is a questionnaire.

3. The method of claim 1, further comprising communicating to key stakeholders about a status of the method.

4. The method of claim 1, further comprising monitoring progress of the method.

5. The method of claim 1, further comprising performing change management.

6. The method of claim 1, wherein said discovering includes performing a first assessment of the business process.

7. The method of claim 1, wherein said discovering includes performing project preparation.

8. The method of claim 1, wherein said discovering includes selecting vendors.

9. The method of claim 1, wherein said discovering includes preparing and defining audits for the organization efficiency model.

10. The method of claim 1, wherein said constructing includes writing business and technical specifications.

11. The method of claim 1, wherein said constructing includes constructing information technology specifications.

12. The method of claim 1, wherein said constructing includes changing a request log.

13. The method of claim 1, wherein said constructing includes testing.

14. The method of claim 13, wherein said testing includes user acceptance testing.

15. The method of claim 1, wherein said constructing includes performing training operations.

16. The method of claim 1, wherein said implementing includes implementing project plans.

17. The method of claim 1, wherein said implementing includes enabling the organizational efficiency model.

18. A method for implementing a business process, comprising:

identifying a process according to received feedback;

placing the process in an organization efficiency model;

depicting the process in a flow, wherein the flow includes the responsibilities of the process; and

testing scenarios within the process.

19. The method of claim 18, wherein said testing includes user acceptance testing.

20. The method of claim 19, wherein said user acceptance testing includes identifying critical acceptance criteria.

21. The method of claim 19, wherein said user acceptance testing includes defining a scope of the testing.

22. The method of claim 19, wherein said user acceptance testing includes developing objectives and materials.

23. The method of claim 19, wherein said user acceptance testing includes building test scripts.

24. The method of claim 18, further comprising using business process engineering to identify the process.

25. A method for designing and implementing an improved process over an existing process having a starting point and an ending point in a business environment, wherein the process is depicted by a business model, comprising:

creating a conceptual flow diagram for the process to communicate redesign of the existing process;

designing the improved process to minimize steps within the business model;

identifying and sequencing major activities that link the starting point to the ending point;

determining detailed requirements for the improved process; and

implementing the improved process according to the conceptual flow diagram.