Wireless network system and method for managing a restaurant and enhancing patron service

• US 20040034564A1
• Filed: 08/16/2002
• Published: 02/19/2004
• Est. Priority Date: 08/16/2002
• Status: Abandoned Application

• Current Assignee: GOOS Com Incorporated
• Original Assignee: GOOS Com Incorporated
• Inventors: Liu, Hsaio-Feng D.
• Application Number:
  US10/223,052
• Publication Number:
  US 20040034564A1
• Time in Patent Office: Days
• US Class Current: 705/15
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

A wireless network system and method for managing a restaurant and enhancing patron service includes a transaction processing terminal and a payment module; an on-site guest terminal for on-site input of patron information; a management terminal with a management reporting module for generating management reports and a messaging module for producing, managing and delivering messages to patrons; a plurality of portable service personnel terminals for taking orders; a kitchen terminal for managing orders; a server computer terminal for performing computer server functions; a live menu module for generating live menus; and one or more networks to which each terminal and module is communicatively connected.

Claims

1. A system for managing a restaurant and enhancing patron service, said system comprising a plurality of terminals communicatively connected via a network, a wireless access point communicatively connected to said network, a plurality of modules, at least one portable terminal, said at least one portable terminal having wireless connectivity means for communicating with said wireless access point, and an historical data source accessible via said network, said historical data source being capable of storing data representative of customers and prior orders by customers.

2. A system for managing a restaurant and enhancing patron service as in claim 1, said plurality of terminals including at least one transaction processing terminal.

3. A system for managing a restaurant and enhancing patron service as in claim 1, said plurality of terminals including at least one kitchen terminal.

4. A system for managing a restaurant and enhancing patron service as in claim 1, said plurality of terminals including at least one management terminal.

5. A system for managing a restaurant and enhancing patron service as in claim 1, said plurality of terminals including at least one computer server terminal.

6. A system for managing a restaurant and enhancing patron service as in claim 1 said at least one portable terminal being a personal digital assistant.

7. A system for managing a restaurant and enhancing patron service as in claim 1, said plurality of terminals including at least one on-site guest terminal.

8. A system for managing a restaurant and enhancing patron service as in claim 1, said plurality of modules including at least one payment module.

9. A system for managing a restaurant and enhancing patron service as in claim 1, said plurality of modules including at least one reporting module.

10. A system for managing a restaurant and enhancing patron service as in claim 1, said plurality of modules including at least one messaging module.

11. A system for managing a restaurant and enhancing patron service as in claim 1, said plurality of modules including at least one ordering module.

12. A system for managing a restaurant and enhancing patron service as in claim 1, said plurality of modules including at least one live menu module.

13. A system for managing a restaurant and enhancing patron service as in claim 1, said plurality of modules including at least one reservation module.

14. A system for managing a restaurant and enhancing patron service as in claim 1, said plurality of modules including at least one table module for assigning and releasing tables.

15. A system for managing a restaurant and enhancing patron service as in claim 1, said plurality of modules including at least one kitchen module for assigning and releasing tables.

16. A system for managing a restaurant and enhancing patron service, said system comprising a plurality of terminals communicatively connected via a network, a wireless access point communicatively connected to said network, a plurality of modules, at least one portable terminal, said at least one portable terminal being a personal digital assistant and having wireless connectivity means for communicating with said wireless access point, and an historical data source accessible via said network, said historical data source being capable of storing data representative of customers and prior orders by customers, said plurality of terminals including:

at least one transaction processing terminal,

at least one kitchen terminal,

at least one management terminal,

at least one computer server terminal, and

at least one on-site guest terminal.

17. A system for managing a restaurant and enhancing patron service as in claim 16, said plurality of modules including at least one payment module, at least one reporting module, at least one messaging module, at least one ordering module, at least one live menu module, at least one reservation module, at least one table module for assigning and releasing tables, and at least one kitchen module.

18. A method for managing a restaurant and enhancing patron service using a system according to claim 17, said method including steps of

receiving a reservation from a patron, said reservation including patron information, a request for a table on a determined date and at a determined time;

and

determining whether said patron desires a message in a live menu, and if said patron desires a message in the live menu, then saving the message for inclusion in the live menu.

19. A method for managing a restaurant and enhancing patron service as in claim 18, said method further including steps of

assigning a table based upon said reservation,

providing a live menu to the patron,

taking an order for one or more menu items using a portable terminal,

communicating said order to a transaction processing terminal and a kitchen terminal,

using the kitchen terminal, communicating a prepared status to the portable terminal when said order is prepared,

processing payment using the transaction terminal, and

releasing the table.

20. A method for managing a restaurant and enhancing patron service as in claim 18, said method further including steps of

determining a message for delivery to the patron according to said patron information,

delivering said message to the patron.