Computer-implemented method and system for attributing applicable condition codes to field claims

• US 20040034657A1
• Filed: 08/14/2002
• Published: 02/19/2004
• Est. Priority Date: 08/14/2002
• Status: Active Grant

• Current Assignee: Ford Motor Company
• Original Assignee: Ford Motor Company
• Inventors: Hurley, Paul, Ashburn, Paul Joseph II, Kirka, Robert Stephen, Schramek, Joseph Edward, Zambo, Donald James
• Granted Patent: US 6,985,907 B2
• Time in Patent Office: Days
• US Class Current: 707/104.1
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: Y10S 707/99943 Generating database or data structure, e.g. via user interface
• CPC Class Codes: Y10S 707/99945 Object-oriented database structure processing

Abstract

One aspect of the present invention is a computer-implemented method for attributing applicable condition code(s) to a field claim. One preferred method includes inputting a text comment associated with the field claim, inputting a plurality of condition codes and at least four keyword combinations of at least two non-sequential keywords for each condition code, and for each condition code, attributing the condition code as an applicable condition code if at least one keyword combination for the condition code is included in the text comment. The applicable condition code(s) can be relied upon by individuals to at least identify failure mode(s) associated with field claims.

Claims

1. A computer-implemented method for attributing applicable condition code(s) to a field claim, the computer-implemented method comprising:

(a) inputting a text comment associated with the field claim;

(b) inputting a plurality of condition codes and at least four keyword combinations of at least two non-sequential keywords for each condition code; and

(c) for each condition code, attributing the condition code as an applicable condition code if at least one keyword combination for the condition code is included in the text comment, the applicable condition code(s) being relied upon by individuals to at least identify failure mode(s) associated with the field claim.

2. The computer-implemented method of claim 1 further comprising ranking the plurality of condition codes based on the severity of the condition.

3. The computer-implemented method of claim 2 further comprising codifying the field claim with the most severe of the applicable condition code(s) based on the severity rankings of the plurality of condition codes.

4. The computer-implemented method of claim 1 wherein the text comment is comprised of a technician text comment.

5. The computer-implemented method of claim 1 wherein the text comment is comprised of a customer text comment.

6. A computer-implemented system for attributing applicable condition code(s) to a field claim, the computer-implemented system comprising an at least one computer configured to:

(a) input a text comment associated with the field claim;

(b) input a plurality of condition codes and at least four keyword combinations of at least two non-sequential keywords for each condition code; and

(c) for each condition code, attribute the condition code as an applicable condition code if at least one keyword combination for the condition code is included in the text comment, the applicable condition code(s) being relied upon by individuals to at least identify failure mode(s) associated with the field claim.

7. The computer-implemented system of claim 6 wherein the at least one computer is additionally configured to rank the plurality of condition codes based on the severity of the condition.

8. The computer-implemented system of claim 7 wherein the at least one computer is additionally configured to codify the field claim with the most severe of the applicable condition code(s) based on the severity rankings of the plurality of condition codes.

9. The computer-implemented system of claim 6 wherein the text comment is comprised of a technician text comment.

10. The computer-implemented system of claim 6 wherein the text comment is comprised of a customer text comment.

11. A computer-readable medium having computer-executable instructions for performing a method comprising:

(a) inputting a text comment associated with the field claim;

(b) inputting a plurality of condition codes and at least four keyword combinations of at least two non-sequential keywords for each condition code; and

(c) for each condition code, attributing the condition code as an applicable condition code if at least one keyword combination for the condition code is included in the text comment, the applicable condition code(s) being relied upon by individuals to at least identify failure mode(s) associated with the field claim.

12. The method of claim 11 further comprising ranking the plurality of condition codes based on the severity of the condition.

13. The method of claim 12 further comprising codifying the field claim with the most severe of the applicable condition code(s) based on the severity rankings of the plurality of condition codes.

14. The method of claim 11 wherein the text comment is comprised of a technician text comments.

15. The method of claim 11 wherein the text comment is comprised of a customer text comment.