Customer order fulfillment method, system, and device

• US 20040035644A1
• Filed: 09/27/2002
• Published: 02/26/2004
• Est. Priority Date: 08/23/2002
• Status: Abandoned Application

• Current Assignee: HME Wireless Incorporated (HM Electronics Incorporated)
• Original Assignee: HME Wireless Incorporated (HM Electronics Incorporated)
• Inventors: Veni, Salvatore, Ford, Russell
• Application Number:
  US10/256,677
• Publication Number:
  US 20040035644A1
• Time in Patent Office: Days
• US Class Current: 186/41
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders

Abstract

A low-cost paging based order fulfillment method, system, and apparatus that allows customers to easily indicate their arrival at a place of business without entering the business or using voice based communications and which is able to simultaneously transmit specifically identifiable information to relevant employees for purposes of expediting delivery of customer purchases. Customers arriving at the place of business in a vehicle are allowed to remain in the vehicle during the entirety of the notification and delivery process. The business may designate specific employees for receipt of customer notification and identification data for quick payment processing and delivery of customer purchases.

Claims

1. A notification system for customer order fulfillment at an establishment of an earlier placed order, comprising:

a customer interface in the vicinity of said establishment for accepting customer specific information from a customer;

a notification means in said establishment for providing said customer specific information to facilitate identification and fulfillment for said customer of an earlier placed order by an attendant; and

a communication means for transmitting said customer specific information to said notification means.

2. A notification system as in claim 1, wherein said customer specific information consists of a series of alphanumeric characters.

3. A notification system as in claim 2, wherein said series of alphanumeric characters corresponds to the telephone number of said customer.

4. A notification system as in claim 1, wherein said customer interface is located outside of said establishment.

5. A notification system as in claim 4, wherein said establishment exists within a physical structure having it'"'"'s own business identity and said customer interface is located outside said physical structure.

6. A notification system as in claim 5, wherein said customer interface is accessible by a vehicle.

7. A notification system as in claim 1, wherein said customer interface further comprises:

a stand,

a housing supported on said stand, and

a user interface panel supported by said housing.

8. A notification system as in claim 7, wherein said user interface panel further comprises:

a data entry means, and

data transmitting initiation means.

9. A notification system as in claim 8, wherein said data entry means comprises a keypad.

10. A notification system as in claim 8, further comprising a verification means for notifying said customer when said customer specific information is transmitted to said notification means.

11. A notification system as in claim 10, wherein said verification means comprises a visible verification means.

12. A notification system as in claim 1, wherein said communication means consists of a wireless communication means.

13. A notification system as in claim 12, wherein said wireless communication means is compatible with at least one of the groups consisting of VHF signals, UHF signals, WiFi signals, Bluetooth signals, cellular signals, RF signals, and infared signals.

14. A notification system as in claim 12, wherein said wireless communication means is compatible with the POCSAG protocol.

15. A notification system as in claim 1, wherein said notification means is display.

16. A notification system as in claim 1, wherein said notification means is a portable receiving device.

17. A notification system as in claim 16, wherein said portable receiving device is a pager.

18. A notification system as in claim 1, wherein said establishment is a food service establishment.

19. A notification system as in claim 18, wherein said food service establishment is a restaurant.

20. A notification method for customer order fulfillment at an establishment of an earlier placed order, comprising the steps of:

providing a customer interface in the vicinity of said establishment for accepting customer specific information from a customer;

providing a notification device for receiving said customer specific information in said establishment;

inputting by a customer of customer specific information into said customer interface;

transmitting said customer specific information to said notification device;

notifying an attendant using said notification device for facilitating identification and fulfillment for said customer of an earlier placed.

21. A method for fulfilling customer orders in a business, comprising the steps of:

(a) remotely placing an order at a business by a customer, said order also containing customer identification information;

(b) applying of said customer identification information to said order by an employee at said business;

(c) proceeding by said customer to a customer interface in the vicinity of said business;

(d) entering by said customer of said customer identification information in said customer interface;

(e) sending by said customer of said customer identification information to a notification device for alerting an employee of said customers status;

(f) matching by the employee of said customer identification information to said order for identification of said order;

(g) delivering the order.

22. A notification method as in claim 21, wherein said placing step further comprising the step of paying for said order.

23. A notification method as in claim 22, further comprising the step of paying for said order after said matching step.

24. A notification method as in claim 21, further comprising the step of sending said customer to a designated waiting area before said delivering step.