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Method and apparatus for human -assisted adaptive outbound telephone call classification based on pattern recognition

  • US 20040037397A1
  • Filed: 08/20/2002
  • Published: 02/26/2004
  • Est. Priority Date: 08/20/2002
  • Status: Active Grant
First Claim
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1. A method for classifying outbound telephone calls, comprising:

  • placing a telephone call;

    detecting an autovoice;

    extracting at least first voice pattern data from said detected autovoice;

    comparing said at least first extracted voice pattern data to at least first known voice pattern data;

    in response to a match between said at least first extracted voice pattern data and said at least first known voice pattern data, performing a first predetermined action; and

    in response to a failure to match said at least first extracted voice pattern data to said at least first known voice pattern data, storing said first extracted voice pattern data.

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