Maintenance system for a telecommunications installation
First Claim
1. - A maintenance system for maintaining a telecommunication installation (ITC) using a maintenance server (SM), said installation comprising equipment units (TE), installation management means (RG) and communication means (PA) for communication between a network line (LR) and the equipment units and the management means, characterized in that it comprises a portable assistance device (DAS) for deriving information on the type of the installation and on at least one fault in the installation (ITC) in order for the maintenance server (SM) to select a maintenance session as a function of the information transmitted by the assistance device and to show instructions on the assistance device.
3 Assignments
0 Petitions
Accused Products
Abstract
The invention provides a portable and autonomous assistance device to derive information on faults in a private telecommunication installation comprising particularly equipment units to assist the client owning the installation in maintaining the latter. A maintenance session is selected in a maintenance server of the service provider managing the installation as a function of information transmitted by the assistance device so as to provide instructions in the device. The address of the server and an identifier of the equipment unit are rapidly read by means of a bar code reader which can also read bar codes in a user manual. The assistance device also serves to configure a terminal (TE) by means of a configuration session opened in a server (SFT) of the terminal manufacturer.
27 Citations
33 Claims
- 1. - A maintenance system for maintaining a telecommunication installation (ITC) using a maintenance server (SM), said installation comprising equipment units (TE), installation management means (RG) and communication means (PA) for communication between a network line (LR) and the equipment units and the management means, characterized in that it comprises a portable assistance device (DAS) for deriving information on the type of the installation and on at least one fault in the installation (ITC) in order for the maintenance server (SM) to select a maintenance session as a function of the information transmitted by the assistance device and to show instructions on the assistance device.
- 17. A maintenance system according to claim 16, wherein said assistance device is arranged for automatically entering an identifier of said installation and a telecommunication address of said maintenance server on at least one of said management arrangement and said communication arrangement in order to call said maintenance server automatically as a function of the entered address and then to effect a maintenance session involving said assistance device and said maintenance server as a function of the entered identifier of said installation.
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19. A maintenance system according to claim 16, wherein said assistance device is connected to said communication arrangement, and said communication arrangement is arranged to allocate a telecommunication address to said assistance device for calls thereby via said network line.
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20. A maintenance system according to claim 16, wherein said assistance device has functions of a mobile radio telephone terminal in order to communicate with said maintenance server via a radio telephone link.
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21. A maintenance system according to claim 16, wherein said assistance device is equipped with a modem in order to communicate with said maintenance server via a data link.
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22. A maintenance system according to claim 16, wherein said assistance device is arranged for automatically entering an equipment unit identifier and a manufacturer telecommunication address on at least one of said equipment units in order to call a server of the manufacturer of said equipment unit automatically as a function of the entered address and then to effect a session, involving said assistance device and said manufacturer server, for configuring said equipment unit as a function of the entered identifier of said equipment unit.
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23. A maintenance system according to claim 16, wherein said assistance device includes a browser.
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24. A maintenance system according to claim 16, including a store for storing sessions.
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25. A method of maintaining a telecommunication installation using a maintenance server, said installation comprising equipment units, an installation management arrangement and communication arrangement for communication between a network line and said equipment units and said management arrangement, said method being performed with the aid of a portable assistance device and comprising:
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causing the portable assistance device to derive information on the type of said installation and on at least one fault in said installation calling said maintenance server from said assistance device, transmitting said information from said assistance device to said maintenance server and receiving said information at said maintenance server, searching for a maintenance session in said maintenance server as a function of the transmitted and received information, and causing the maintenance server to execute a maintenance session that has been found by displaying on said assistance device instructions transmitted by said maintenance server and by executing said instructions in said installation. - View Dependent Claims (26, 27, 28)
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29. A method of configuring an equipment unit in a telecommunication installation including an installation management arrangement and a communication arrangement for communication between a network line and equipment units and said management arrangement, the manufacturer of the equipment unit having a server, the method being performed with the aid of a portable assistant device and comprising:
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calling said manufacturer server from said assistance device and transmitting an identifier of said equipment unit from said assistance device to said manufacturer server and receiving the identifier of said equipment unit at said manufacturer server, opening a configuration session in said manufacturer server as a function of the transmitted and received identifier, and executing said configuration session by displaying on said assistance device instructions transmitted by said manufacturer server and by executing said instructions. - View Dependent Claims (30, 31, 32, 33)
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Specification