Passenger status based on flight status information

• US 20040039613A1
• Filed: 11/20/2002
• Published: 02/26/2004
• Est. Priority Date: 08/26/2002
• Status: Abandoned Application

• Current Assignee: Flightlock, Inc.
• Original Assignee: Flightlock, Inc.
• Inventors: Scott, Michael J., Stanislaus, James L., Maycotte, Higinio O., Vazquez, Ernesto
• Application Number:
  US10/300,136
• Publication Number:
  US 20040039613A1
• Time in Patent Office: Days
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A method for determining flight reservation data associated with reservations of a set of airline passengers is disclosed. The method also determines flight status data for at least one airplane associated with the reservations of the set of airline passengers. Further, the method determines a passenger status for each passenger in the set of airline passengers based on the flight reservation data and based on the flight status data. In another embodiment, a system is disclosed. The system includes a customer reservation subsystem, a disruption prediction subsystem responsive to the customer reservation system, an external communication subsystem responsive to the disruption prediction subsystem, and an alternate travel solution subsystem responsive to the disruption prediction subsystem. The alternate travel solution subsystem provides input to the external communication subsystem.

Claims

1. A method comprising:

determining flight reservation data associated with reservations of a set of airline passengers;

determining flight status data for at least one airplane associated with the reservations of the set of airline passengers; and

determining a passenger status for each passenger in the set of airline passengers based on the flight reservation data and based on the flight status data.

2. The method of claim 1, wherein the passenger status indicates whether the flight carrying the passenger is delayed or has a high likelihood of disruption.

3. The method of claim 1, wherein the passenger status is based on a disruption condition associated with the flight of the passenger.

4. The method of claim 3, wherein the disruption condition is selected from a group of disruption levels, the disruption levels including at least two different levels.

5. The method of claim 1, wherein the set of airline passengers is determined by a travel agent and wherein the set of passengers includes those passengers where at least a portion of the travel arrangers for such set of passengers was handled by the travel agent.

6. The method of claim 1, further comprising determining that at least one of the passengers in the set of passengers has a status that indicates a flight disruption condition.

7. The method of claim 6, further comprising notifying the at least one of the passengers of the disruption condition and also providing notice of an alternate travel solution.

8. The method of claim 7, wherein the alternate travel solution includes an alternate flight (list other options).

9. The method of claim 7, further comprising rebooking the at least one of the passengers on an alternate flight.

10. The method of claim 1, wherein the set of airline passengers is associated with a plurality of different flights, at least two of the plurality of different flights on different airlines.

11. The method of claim 3, wherein the disruption condition is determined based on real-time data and based on historical data.

12. The method of claim 3, wherein the disruption condition is determined by comparing real-time airline data at various disruption points against scheduled times for the associated disruption points.

13. A system comprising:

a customer reservation subsystem;

a disruption prediction subsystem responsive to the customer reservation system;

an external communication subsystem responsive to the disruption prediction subsystem; and

an alternate travel solution subsystem responsive to the disruption prediction subsystem and providing input to the external communication subsystem.

14. The system of claim 13, further comprising a travel agency computer system, the travel agency computer system responsive to the external communication subsystem.

15. The system of claim 14, wherein the travel agency computer system includes reservation data for a plurality of passengers.

16. The system of claim 13, wherein the input to the external communication subsystem provided by the alternate travel solution subsystem includes at least one suggested alternate travel arrangement.

17. The system of claim 14, wherein the external communication subsystem sends passenger status data to the travel agency computer system, the passenger status data including a flight disruption status indication for each passenger in a set of passengers selected by the travel agency computer system.

18. The system of claim 14, wherein the travel agency computer system includes contact information associated with a passenger and wherein the travel agency computer system sends a message according to the contact information.

19. The system of claim 18, wherein the contact information includes an email address and wherein the travel agency computer system sends an email to the email address.

20. The system of claim 19, wherein the email address identifies a portable computing device carried by the passenger and wherein the message is communicated over a wireless network to the portable computing device.

21. A method of responding to a travel disruption event, the method comprising:

detecting the travel disruption event; and

using a computer system to determine an alternate travel arrangement, the alternate travel arrangement including a charter flight.

22. The method of claim 21, wherein the travel disruption event is an interruption to a commercial airline flight plan.