System and method to support end-to-end travel service including disruption notification and alternative flight solutions

• US 20040039614A1
• Filed: 11/20/2002
• Published: 02/26/2004
• Est. Priority Date: 08/26/2002
• Status: Abandoned Application

• Current Assignee: Flightlock, Inc.
• Original Assignee: Flightlock, Inc.
• Inventors: Scott, Michael J., Stanislaus, James L., Maycotte, Higinio O., Vazquez, Ernesto
• Application Number:
  US10/300,560
• Publication Number:
  US 20040039614A1
• Time in Patent Office: Days
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A method of using travel-related information is disclosed. The method monitors a travel plan for a travel path to a desired destination and determines a magnitude and likelihood of a disruption at each potential disruption point. The method also includes the detection of triggering disruption events at one of the disruption points and determines an alternate travel plan to reach the desired destination.

Claims

1. A method of using travel-related information, the method comprising:

monitoring a travel plan for a travel path to a desired destination, the travel path having a plurality of identified disruption points;

determining a magnitude and likelihood of a disruption at each of the plurality of potential disruption points; and

upon detection of a triggering disruption event at one of the plurality of disruption points, determining an alternate travel plan to reach the desired destination.

2. The method of claim 1, further comprising communicating the detected disruption event and of the alternate travel plan.

3. The method of claim 1, further comprising constructing the travel plan based on a set of predetermined travel rules.

4. The method of claim 3, wherein a travel agency performs the steps of constructing the travel plan and performs the step of communicating the detected disruption event.

5. The method of claim 4, wherein the travel agency rebooks an alternate travel ticket as part of implementing the alternate travel plan.

6. The method of claim 2, wherein the passenger is notified before a public announcement of the triggering disruption event by a travel carrier.

7. The method of claim 1, wherein the travel path is an airline flight and wherein the plurality of identified disruption points include at least one of the following:

a flight scheduled with FAA point, a ground travel to airport point, a reported flight plan point, an inbound aircraft arrival point, a gate assignment point, a security point, a boarding point, a gate departure point, a take-off point, a cancellation point, a wheels up indication point, an in-flight position point, an en-route charge point, a boundary crossing point, an arrival point, a gate arrival point, and a luggage available point.

8. A travel related method comprising:

determining travel reservation data associated with travel reservations of a set of traveling items;

determining travel status data for at least one transportation vehicle associated with the reservations of the set of traveling items; and

determining a status for each traveling item in the set of traveling items based on the travel reservation data and based on the travel status data.

9. The method of claim 8, wherein the travel status indicates whether the transportation vehicle carrying the traveling item is disrupted or has a high likelihood of disruption.

10. The method of claim 8, wherein the travel status is based on a disruption condition associated with the travel of the traveling item.

11. The method of claim 10, wherein the disruption condition is selected from a group that includes at least two different disruption condition levels.

12. The method of claim 8, further comprising determining that at least one of the traveling items in the set of traveling items has a status that indicates a travel disruption condition.

13. The method of claim 12, further comprising communicating the disruption condition and further comprising determining an alternate travel solution.

14. The method of claim 13, wherein the transportation vehicle is an airplane and wherein the alternate travel solution includes an alternate flight.

15. The method of claim 10, wherein the disruption condition is determined based on real-time data and based on historical data.

16. The method of claim 10, wherein the disruption condition is determined by comparing real-time data at various travel points against scheduled times for the associated travel points.

17. The method of claim 8, wherein the traveling item is a passenger.

18. The method of claim 8, wherein the traveling item is an inanimate object to be transported.