Sales activity support system, sales activity support information providing system, sales activity evaluation system, recording medium, and program
First Claim
1. A sales activity support system comprising:
- a client information storage unit which stores client information and business deal information on a business deal of the client;
an action pattern storage unit which stores an action pattern made up of a work objective and a performance time which are obtained by analyzing a sales activity of a high performance salesperson;
a contact information storage unit which stores contact information of concerned people who are to support a sales activity; and
an activity plan creation unit which creates an activity plan for each business deal based on an action pattern selected from said action pattern storage unit in accordance with the business deal information stored in said client information storage unit, and notifies the created activity plan to the concerned people registered in said contact information storage unit.
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Abstract
An activity plan generation unit generates an activity plan for each salesperson based on an action pattern including a work objective and performance time obtained by analyzing a sales activity of a high performance salesperson, registers the plan in an activity plan DB, and notifies the plan to the salesperson and his/her supervisor. An information collection/registration unit stores an activity achievement input by a salesperson in an activity achievement DB. A progress management unit determines whether there is difference between an activity plan of a salesperson stored in the activity plan DB and an activity achievement stored in the activity achievement DB. When determining that there is difference between them, the progress management unit makes the activity plan generation unit again select an appropriate action pattern and correct the activity plan, and notifies the difference to the supervisor of the salesperson.
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Citations
49 Claims
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1. A sales activity support system comprising:
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a client information storage unit which stores client information and business deal information on a business deal of the client;
an action pattern storage unit which stores an action pattern made up of a work objective and a performance time which are obtained by analyzing a sales activity of a high performance salesperson;
a contact information storage unit which stores contact information of concerned people who are to support a sales activity; and
an activity plan creation unit which creates an activity plan for each business deal based on an action pattern selected from said action pattern storage unit in accordance with the business deal information stored in said client information storage unit, and notifies the created activity plan to the concerned people registered in said contact information storage unit. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A sales activity support system comprising:
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action pattern storage means for storing an action pattern made up of a work objective and a performance time which are obtained by analyzing a sales activity of a high performance salesperson; and
activity plan creation means for creating an activity plan based on the work objective and performance time stored in said action pattern storage means for each business deal, and notifying the created activity plan to a salesperson who is in charge of the business deal and to his/her supervisor.
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8. A program for controlling a computer to function as:
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action pattern storage means for storing an action pattern made up of a work objective and a performance time which are obtained by analyzing a sales activity of a high performance salesperson; and
activity plan creation means for creating an activity plan based on the work objective and performance time stored in said action pattern storage means for each business deal, and notifying the created activity plan to a salesperson who is in charge of the business deal and to his/her supervisor.
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9. A computer-readable recording medium storing a program for controlling a computer to function as:
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action pattern storage means for storing an action pattern made up of a work objective and a performance time which are obtained by analyzing a sales activity of a high performance salesperson; and
activity plan creation means for creating an activity plan based on the work objective and performance time stored in said action pattern storage means for each business deal, and notifying the created activity plan to a salesperson who is in charge of the business deal and to his/her supervisor.
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10. A sales activity support system comprising:
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a business deal information storage unit which stores business deal information representing a content of a business deal client by client;
a step number calculation unit which determines an importance degree of each business deal based on the business deal information, sets a client target in accordance with the importance degree of a business deal, calculates an activity plan step number representing a number of steps necessary for sales activities for the set client target, and notifies the activity plan step number to a salesperson who is in charge of the client target and to his/her manager. - View Dependent Claims (11, 12, 13, 14, 15)
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16. A program for controlling a computer to function as:
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business deal information storage means for storing business deal information representing a content of a business deal client by client;
target setting means for determining an importance degree of each business deal based on the business deal information, and setting a client target in accordance with the importance degree of a business deal;
step number calculation means for calculating an activity plan step number representing a number of steps necessary for sales activities for the set client target; and
step number distribution means for distributing the activity plan step number throughout a predetermined period.
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17. A computer-readable recording medium storing a program for controlling a computer to function as:
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business deal information storage means for storing business deal information representing a content of a business deal client by client;
target setting means for determining an importance degree of each business deal based on the business deal information, and setting a client target in accordance with the importance degree of a business deal;
step number calculation means for calculating an activity plan step number representing a number of steps necessary for sales activities for the set client target; and
step number distribution means for distributing the activity plan step number throughout a predetermined period.
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18. A sales activity support information providing system comprising:
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a client information storage unit which stores client information including individual information representing characteristics of a client;
an example storage unit which stores an example corresponding to a business deal in association with the individual information;
an input reception unit which receives an input of client information for specifying a client from a terminal;
an extraction unit which extracts individual information of a client corresponding to the input client information from said client information storage unit, and extracts an example associated with the extracted individual information from said example storage unit; and
a sending unit which sends sales activity support information including the extracted individual information and example to said terminal.
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19. A sales activity support information providing system in which a terminal apparatus and a server apparatus for providing sales activity support information are connected through a network,
wherein said server apparatus: -
is structured so as to be able to access a client information database which stores client information including individual information representing characteristics of a client, and an example database which stores an example corresponding to a business deal in association with the individual information; and
comprises an input reception unit which receives an input of client information for specifying a client from said terminal apparatus, an extraction unit which extracts individual information of a client corresponding to the input client information from said client information database, and extracts an example associated with the extracted individual information from said example database, and a sending unit which sends sales activity support information including the extracted individual information and example to said terminal apparatus. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26, 27, 28, 29)
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30. A sales activity support information providing method comprising:
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a client information storing step of storing client information including individual information representing characteristics of a client;
an example storing step of storing an example corresponding to a business deal in association with the individual information;
a client information inputting step of receiving an input of client information for specifying a client from a terminal;
an extracting step of extracting individual information of a client corresponding to the client information received in said client information inputting step from client information stored in said client information storing step, and extracting a success example corresponding to the extracted individual information from examples stored in said example storing step;
a tool generating step of generating an optimum tool representing sales activity support information including the extracted individual information and success example; and
a sending step of sending the optimum tool generated in said tool generating step to said terminal. - View Dependent Claims (31)
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32. A program for controlling a computer, which is structured so as to be able to access a client information database storing client information including individual information representing characteristics of a client and an example database storing an example corresponding to a business deal in association with the individual information, to function as:
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input reception means for receiving an input of client information for specifying a client from a terminal apparatus;
extraction means for extracting individual information of a client corresponding to the received client information from said client information database, and extracting an example corresponding to the extracted individual information from said example database;
tool generation means for generating an optimum tool representing sales activity support information including the extracted individual information and example; and
sending means for sending the optimum tool to said terminal apparatus.
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33. A computer readable recording medium storing a program for controlling a computer, which is structured so as to be able to access a client information database storing client information including individual information representing characteristics of a client and an example database storing an example corresponding to a business deal in association with the individual information, to function as:
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input reception means for receiving an input of client information for specifying a client from a terminal apparatus;
extraction means for extracting individual information of a client corresponding to the received client information from said client information database, and extracting an example corresponding to the extracted individual information from said example database;
tool generation means for generating an optimum tool representing sales activity support information including the extracted individual information and example; and
sending means for sending the optimum tool to said terminal apparatus.
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34. A sales activity evaluation system comprising:
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a sales activity information storing unit which stores sales activity information including achievement data relating to a business deal and/or a sales activity;
an evaluation item setting unit which sets an evaluation item for evaluating a business deal and/or a sales activity salesperson by salesperson; and
an evaluation index setting unit which sets an evaluation index representing a quantitative evaluation result for the set evaluation item salesperson by salesperson, based on the achievement data stored in said sales activity information storing unit, wherein a sales activity of each salesperson is evaluated based on the set evaluation index.
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35. A sales activity evaluation system in which a terminal apparatus and a server apparatus for evaluating a sales activity of a salesperson are connected through a network,
wherein said server apparatus: -
is structured so as to be able to access a sales activity information database which stores sales activity information including achievement data relating to a business deal and/or a sales activity which is input from said terminal apparatus;
comprises an evaluation item setting unit which sets an evaluation item for evaluating a business deal and/or a sales activity salesperson by salesperson, and an evaluation index setting unit which sets an evaluation index representing a quantitative evaluation result for the set evaluation item salesperson by salesperson, based on the achievement data stored in said sales activity information database; and
evaluates a sales activity of each salesperson based on the set evaluation index. - View Dependent Claims (36, 37, 38, 39, 40, 41, 42, 43, 44, 45)
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46. A sales activity evaluation method comprising:
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a sales activity information storing step of storing sales activity information including achievement data relating to a business deal and/or a sales activity;
an evaluation item setting step of setting an evaluation item for evaluating a business deal and/or a sales activity salesperson by salesperson;
an evaluation index setting step of setting an evaluation index representing a quantitative evaluation result for an evaluation item set in said evaluation item setting step salesperson by salesperson, based on the achievement data stored in said sales activity information storing step; and
a step of evaluating a sales activity of each salesperson based on an evaluation index set in said evaluation index setting step. - View Dependent Claims (47)
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48. A program for controlling a computer, which is structured so as to be able to access a sales activity information database which stores sales activity information including achievement data relating to a business deal and/or a sales activity and an individual information database which stores individual information representing attribute information of each salesperson, to function as:
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evaluation item setting means for setting an evaluation item for evaluating a business deal and/or a sales activity salesperson by salesperson;
extraction means for extracting achievement data of a predetermined salesperson from said sales activity information database, and extracting individual information of the salesperson from said individual information database;
evaluation index setting means for setting an evaluation index representing a quantitative evaluation result for the set evaluation item salesperson by salesperson, based on the extracted achievement data and individual information; and
evaluation means for evaluating a sales activity of each salesperson based on the set evaluation index.
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49. A computer-readable recording medium storing a program for controlling a computer, which is structured so as to be able to access a sales activity information database which stores sales activity information including achievement data relating to a business deal and/or a sales activity and an individual information database which stores individual information representing attribute information of each salesperson, to function as:
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evaluation item setting means for setting an evaluation item for evaluating a business deal and/or a sales activity salesperson by salesperson;
extraction means for extracting achievement data of a predetermined salesperson from said sales activity information database, and extracting individual information of the salesperson from said individual information database;
evaluation index setting means for setting an evaluation index representing a quantitative evaluation result for the set evaluation item salesperson by salesperson, based on the extracted achievement data and individual information; and
evaluation means for evaluating a sales activity of each salesperson based on the set evaluation index.
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Specification